As an overview, our group was required to select a business in the hospitality industry and was a specific location. The project consisted of analyzing a company and then through analysis address various approach and issues surrounding the company. Throughout the project, our group was to work as a consulting partners/change agents collaborating for the chosen client company. For our project our team chose Buffalo Wild Wings. My team interviewed a manager and host. We also analyzed internal and external forces of change with the Denton location, and gathered critical data in order to identify a problem within the business. We then worked together to come up with a SWAT analysis, and other necessary details to create an organizational change process/plan that would benefit the company. This project helped refine my communication skills with my groups as well as increased my knowledge of organizational effectiveness and management within the hospitality industry.

1. BUFFALO WILD WINGS
By Marcel Smith, Mallory Moss, Jake Matricardi, Grace
Tshomba Gakuba, Oscar Herrera, Kristen Yarbrough
HMGT 2860.001
Management Foundations in the Hospitality Industry
Dr. Elliott Dubin
April 25, 2016

2. BACK GROUND
 https://www.youtube.com/watch?v=iam427PDEs0

3. Organizational Chart
Operational General Manager
Ray Morgan
Managers: Denton Location
Allan Via, Kirby Cox III
Team Leader
William Youngblood
General Manager
Paul Sandlin
Team Members
Tori Ildebrando, Clarence Johnson, Kayla Jones, Trevor
Loiselle, Matthew Look, Farrah Marshall, Amanda Martinez,
Julio Martinez, Norberto Martinez, Alexander McCray, Hannah
Mckethan, Allison McMaster, Clint McMillen, Tyra Millen,
Mianda Mulumba, Michael Napier, Alexandria Smith, Kendall
Smit, Chris St John, Stephanie Swanstrom, Cassidy
Thompson, Mark Underhill, Valeria Vazquez, Julissa
Velasquez, Journee Walton, Airmee Warth, Kevin Williams,
Kristen Yarbrough, Treshay Adams, Brendan Allen, Catalina
Aloman, Victoria Altman, Jake Banks, Alyssa Beatty, Sydnee
Birkeland, Keia Black, Dillon Bromilow, Zachary Brown,
William Carriker, Alejandra Contreras, Ashley Cook, Skylar
Dalton, Stevi Daugherty, Annie Detsouriphonh, Kaylee Dwyer,
Monica Gonzalez, Morgan Gary, Brian Gray-Sparks, Antonio
Haupt,

4. SWOT CHART
Strength
* Size of the company
*Location: close to highway, off Loop
288. Also in the same shopping strip
as a gas station and chain grocery
store
*Lives up to slogan "beer, sports,
wings"
*Internationally known
*Unique sauces
*Great specials
Weaknesses
* Communication
*Technology distractions
*Periodically gets rid of menu items
Opportunities
*Periodically intorduces new food items
to the menu
*Always gaining new customers due to
the student turnover at the universities
in Denton for graudating and incoming
freshman
Threats
*Competition: threats from other sports
bars, or wing restaurants
*Location: Further down Loop 288
away from businesses; someone
might not know it's there

5. EXTERNAL AND INTERNAL
 External force:
 Technology – BuzzTime Tablets
 Market – Limited time offers
 Internal force:
 Reengineering - Communication

6. PROBLEM STATEMENT & HOW TO FIX
IT
 The problems we observed were the lack of communication between
the managers, team members, and technology.

7. ROLES IN THE CHANGE PROCESS
 The Change Sponsors- Management
 Change Agents- Team Leaders
 Change Target- Team Members (employees)

8. Plan
 Lack of communication between employees
 Technological advancements to create a
better work flow
 Servers and host are unable to
 The increase use of technology will
increase productivity and advance clarity to
the establishment.
 New advancements to a headset system.
PDCA

10. Q&A