The document discusses various aspects of communication, perception, humor, and organizational behavior, highlighting the importance of managing relationships effectively. It emphasizes that symbols have meaning only when commonly agreed upon, and the necessity of saying 'no' skillfully to maintain boundaries. Additionally, it underscores the challenges posed by change and globalization in the context of effective human resource management.

1. IMPROVE YOU
dr. IMAM MANGGALYA A
Student Executive Council Board
Faculty of Medicine G M U
(dr.adhikara@gmail.com)

2. Perception
Are both of these lines the same length?
How can you verify your perception?
A Symbol is only a symbol when many
people agree that is represents a certain
thing. A symbol is often difficult to verify.
We see things not as they are but as we are
Jean H Michulka, Let’s Talk Business

3. Newsvalue-Newsworthy

4. Review of Steps for Language
Symbols
1. Reality An object
2. Perception Create visual image
Blue, 10cm long, 6 sides, black printing, black pointed tip,
3. Description shiny metal band
4. Classification It’s a pencil
5. Interpretation I could use that to write with
6. Generalizing I’m ready to take notes because I have the equipment
The teacher likes students who are quipped and
7. Further generalizing
prepared
8. More Abstract What a good student I am
9. More Abstract What a perfect morning
Jean H Michulka, Let’s Talk Business

5. Stop Press !!!
Test IQ.exe
50% kecerdikan adalah mengetahui dalam hal apa anda bodoh
Terry L Paulson, Humor yang Sehat di tempat kerja

6. Four Quadrant
I
Suka
Menunda II
Manajer
III
Yes Man
IV
Pemalas
Profesional
Sean Covey, 7 Habits of Highly Effective People

7. Untuk mengetahui nilai Satu Tahun,
Tanyakan seorang siswa yang gagal dalam ujian kenaikannya.
Untuk mengetahui nilai Satu Bulan,
Tanyakan pada Ibu yang melahirkan bayi prematur.
Untuk mengetahui nilai Satu Minggu,
Tanyakan seorang editor majalah mingguan.
Untuk mengetahui nilai Satu Hari,
Tanyakan seorang buruh harian yang punya enam anak untuk diberi makan.
Untuk mengetahui nilai Satu Jam,
Tanyakan kekasih yang sedang menantikan waktu bertemu.
Untuk mengetahui nilai Satu Menit,
Tanyakan seorang yang ketinggalan kereta.
Untuk mengetahui nilai Satu Detik,
Tanyakan seorang yang selamat dari kecelakaan.
Untuk mengetahui nilai Satu Milidetik,
Tanyakan seorang yang memenangkan medali di olimpiade.
Sean Covey, 7 Habits of Highly Effective People

8. Not all of the important thing is always be the right
How to say ―No‖ thing to do
1. How to ruin Relationships: Agree to everything
When we fall into the habit of ―yes-ing‖ to avoid conflict, we’re not really solving
anything-we’re just trading from one problem to another.
2.You can say No and Be Nice
You can learn to use the word ―no‖ with skill and sensitivity.
3. The Joy of No
Ultimately, saying no is a very positive thing. I’d sooner die
Patti Breitman & Connie Hatch, How to Say No Without Feeling Guilty

9. THE BASICS
Buying time I need to check it, I’ll get back to you
Let me check with my partner to see if we’re free that day
I’ve got to think about that I’ll let you know
―The Policy‖ Sorry, I have a policy about not lending money
Sorry, I cant come—its our policy to have dinner together as a family
every Friday night
Prevention ―Don’t be in the wrong place at the wrong time‖
Withholding information is a classic preventive tactic
―I Have Plans‖: A night alone at home to take bubble bath and read books is a plan
A New Definition Spend Sunday with your pet or watching video with your friends, that’s
a plan
Treat them like important dates—because they are
Face-saving Help to say no—not lie your way out of doing things you don’t want to
excuses do
Kita semua harus menjadi orang yang toleran,
saya termasuk orang yang paling suka
mentoleransi kemalasan diri sendiri Patti Breitman & Connie Hatch, How to Say No Without Feeling Guilty

10. Why do we need improvement?
―The best way to learn a language is to use it‖
―The only certainty is change‖ is truer than ever
before. Globalization, information superhighway,
total quality management, empowerment,
reengineering, learning organization, and diversity
are indicative of the challenges. How to
effectively manage human resources has become
the key challenge not only to compete, but to
survive.
You don’t win the silver, you lose the gold Fred Luthans, Organizational Behavior

11. A
BIRD
IN THE
THE BUSH

12. FIRST IMPRESSION
Order A: Intelligent-industrious-impulsive-
critical-stubborn-evious
Order B: Envious-stubborn-critical-impulsive-
industrious-intelligent
These studies demonstrated a primacy effect in
impression formation
Tidak ada kesempatan kedua untuk menunjukkan kesan pertama (Head & Shoulders)
Asch, S. E. Forming Impressions of personality. Journal of Abnormal and Social Psychology. 1946. 41, 258-290

13. MANAGING POSSIBILITIES
Science proves that tossed
pennies come up heads 25 %
of the time
Head comes first
―One cent‖ comes first
Both came first
Eaten by the birds
If the fact doesn’t fit the theory, change the fact Darrel Huff, How to Lie with Statistics

14. NEWSvalue-NEWSworthy
Meliput tokoh
- bukan sekedar pejabat, tapi siapa saja yang famous maupun
notorius
Media suka yang Eksklusif, Dramatik
- tentu menarik ketika Anda mengadakan kegiatan dengan
pendanaan dari penjualan pakaian bekas atau jimpitan beras.
- saat mengunjungi ODHA, rangkul dia!
Media suka konflik, kontroversi
- Mau publikasi karena pengurusnya konflik?
- Atau, diliput pers karena melakukan kegiatan kontroversial: orasi
dengan fashion show miniskirt.
- Tertangkap dugem di diskotek!
- Menjadi penengah, mediator, fasilitator, pemberi solusi atau
sekedar komentator.
Erwan Widyarto, Membuat Rilis Berita

15. Rolls up! Rolls stable!
50 24
45
40
23
35
30
25 22
20
15
21
10
5
0 20
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
Darrel Huff, How to Lie with Statistics

16. Improper Incorrect
White
Lies

17. Creativity
Creativity is knowledge of
knowing how to hide your source
Read reason Write
Colombus discover America
Dorothy U Seyler, Read Reason Write, Random House: New York, 1984.

18. COMMUNICATION
Who - says what - in which channel – to whom – with what
effect
SENSE
4% 2% 1%
11%
82%
See Hear Smell Touch Taste
Trustco, Komuikasi Efektif

19. Alzheimer Test
The False Logic Explanation of Many Issues
Consist in the Repetition on Postural of Action
Fearless in Count of Numbers in Order to Build a
Progress on Area Revival For Feathers

20. If you don’t want to be
misunderstood by anyone, Distance of information
don’t do anything
Presiden kepada wakil: ―Besok kira-kira pukul 21.00, Komet Halley
akan terlihat di daerah ini, suatu peristiwa yang hanya terjadi tiap
75 tahun. Kumpulkan semua karyawan di tempat parkir dan saya
akan menerangkan kejadian yang langka ini pada mereka. Jika
hujan, kita tidak aka bisa melihat apa-apa, maka berkumpullah di
kafetaria dan saya akan memperihatkan film-film tentang hal itu. ‖
―Atas perintah eksekutif dari presiden, besok pukul 9 pagi Komet
Halley yang hebat itu akan mucul di kafetaria. Jika hujan di tempat
parkir, presiden akan memberikan perintah, sesuatu yang hanya
terjadi sekali tiap 75 tahun.‖
Terry L Paulson, Humor yang Sehat di tempat kerja

21. I’m OK, and you?
Optimistically I hope it works out for both of us
Empathetically I can understand how you feel, and I’ll consider this
OK
Confidently All right, lets try it your way
Gracefully I guess I’m wrong
Caringly I want to do whatever I can to help
Aggressively Why don’t you be quite before I kick you to Mancasan?
Disparagingly Why can’t you ever get anything right?
Authoritatively I’m the expert, so do as I say
Apathetically I really don’t care what you do
Not
Dogmatically This is the way we have always done it, so don’t you dare change it
OK Loftily I really don’t have time for chit-chat
Critically Can’t you do it any better than that?
Defensively It’s not my fault that this is incorrect
Cynically She got the job because her father is the boss
Pessimistically I’ll never get her
Reluctantly I’ll do it if you think I should
Claude Steiner, Scripts People Live

22. Zone
Intimate Zone 15 - 46 cm
Personal Zone 46 cm - 1,2 m
Social Zone 1,2 – 3,6 m
Public Zone > 3,6 m
Allan Pease, Bahasa Tubuh

23. Gestures: Important Features
Menyentuh hidung Menutupi mulut
Menggosok mata Memegang dagu: evaluatif
Menggosok telinga Memegang jam tangan: kegugupan
Menggaruk leher: kekesalan Lengan dilipat: tegas
Menarik leher baju Penghalang dengan aksesoris
Lengan sebagai penghalang Kaki dilipat: defensif/ tertutup
Berjabat tangan ―Mirror image‖
Mengulum: mengulur waktu Mengendalikan tatapan
Menutup mata Posisi kepala
―Saya tidak pernah berbohong, dan saya tidak akan mengulanginya lagi‖
Allan Pease, Bahasa Tubuh

24. ORGANIZING ORGAN
#1—Main Topic & Subordinates
#2—Eye Contact
#3—Improving Visual Tools
#4—Improving Preface
1. Anekdot
2. Humor (ringkas, klimaks, jeda, unggulan)
3. Pertanyaan retoris
4. Pernyataan yang menimbulkan syok
#5—Improving Conclusion
Steve Mandel, Presentasi yang Efektif

25. And Remember
When you try to avoid mistakes, it would be
the biggest mistakes of all
You try, and then failed..
Lesson is, never try
50 % of all people are optimistic
50 % of all people are pessimistic

26. Example
1. Ada tiga peraturan untuk menciptakan humor, tetapi
sayangnya tak seorangpun tahu apa peraturan-peraturan itu—
Laurence Peter
2. Saya tidak bisa bermuka dua. Jikalau saya mempunyai dua
muka, saya tidak akan memakai yang ini—Abraham Lincoln
3. Mungkin saya tidak bisa menyanyi, tetapi yang jelas saya tidak
bisa menari
4. Untuk membuat mereka mendengarkan, buatlah mereka
tertawa—Allen Klein
5. Siapa saja yang mengatakan sesuatu tidak bisa dilakukan,
sebaiknya jangan mengganggu orang yang sedang
melakukannya
Terry L Paulson, Humor yang Sehat di tempat kerja

27. • Allan Pease, Bahasa Tubuh.
• Brian Hunt [et al], The Japanese Advantage?: Competitive It’s Strategies Past, Present & Future,
Butterworth-Heinemann Ltd: Oxford, 1995.
• C Northcote Parkinson [et al], Seni Mempraktekkan Manajemen, Pustaka Binaman Pressindo: Jakarta,
1986.
• Darrel Huff, How to Lie with Statistics, WW Norton & Company: New York, 1993.
• Dorothy U Seyler, Read Reason Write, Random House: New York, 1984.
• Fred Luthans, Organizational Behavior, McGraw-Hill: New York, 1995.
• Herbert E Meyer [et al], How to Write, Storm King Press: Washington DC, 1986.
• Herb Cohen, Negotiation.
• Jean H Michulka, Let’s Talk Bussiness, South-Western Publishing: Ohio, 1983.
• John Horgan, The End of Science: Facing the Limits of Knowledge in the Twilight of the Scientific Age,
Broadway Books: New York, 1997.
• Larry King Jr., Communication.
• Lynn Quitman Troyka, Simon & Schuster Handbook for Writers, Prentice-Hall: Rio de Janeiro, 1987.
• Sean Covey, 7 Kebiasaan Remaja yang Sangat Efektif, Binarupa Aksara: Jakarta, 2001.
• Steve Mandel, Presentasi yang Efektif: Pedoman Praktis untuk Berbicara lebih Baik, Binarupa Aksara:
Jakarta, 1991.
• Terry L Paulson, Humor yang Sehat di Tempat Kerja: Tanggapilah Pekerjaan Anda Secara Serius dan Diri
Anda Secara Santai, Binarupa Aksara: Jakarta, 1991.