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Making Cultural Competency Stick - Rajiv Ramanathan (Practical Visionaries)
- 1. Making Cultural Competency STICK. Rajiv Ramanathan, Practical Visionaries
- 2. Exploring the practical application of cultural competency frameworks as part of organisational change
- 4. So, what might make cultural competency STICK?
- 5. models of change Kotter’s Eight Steps Bridges Transition Model Roger’s Technology Adoption Curve Kubler Ross Five Stage Model Prosci’s ADKAR model Consider organisational
- 6. models of change Kotter’s Eight Steps Bridges Transition Model Roger’s Technology Adoption Curve Kubler Ross Five Stage Model Prosci’s ADKAR model + Human Centered Design (HCD) Consider organisational
- 7. For a complex organisation, How might HCD impact?
- 10. Making CC stick, means finding relevancy to people within
- 11. Cut the clutter & discover what is most important to individuals
- 12. Change is easier when we see Relevance Connection Meaning
- 13. HCD in action using a Human Centered Design approach to help cultural competency stick in organisations.
- 14. Start with people: strengths-based Find out where people have been, are going & their strengths Practical Visionaries our approach
- 15. Start with people: strengths-based Find out where people have been, are going & their strengths Stay with people: co-design Keep it relevant, sustainable & evidence- based; focus on quality & safety assurance Practical Visionaries our approach
- 16. Start with people: strengths-based Find out where people have been, are going & their strengths Stay with people: co-design Keep it relevant, sustainable & evidence- based; focus on quality & safety assurance Get people into action Champions of change, learn-by-doing, scale up Practical Visionaries our approach
- 17. Start with people: strengths-based Find out where people have been, are going & their strengths Stay with people: co-design Keep it relevant, sustainable & evidence- based; focus on quality & safety assurance Get people into action Champions of change, learn-by-doing, scale up Practical Visionaries our approach Help people measure impact Impact value chain & industry benchmarking
- 18. Helping create a more inclusive future Case study: RichmondPRA • Diversity as a strategic asset • Identifying innate strengths • An evidence-based approach
- 19. Helping create a more inclusive future Case study: RichmondPRA continued • Digital diversity assets • Diversity talent management • Practice innovation • Benchmarking • Diversity policy Further information: www.practicalvisionaries.com.au/design-for-diversity/
- 20. Piloting a national framework Case study: MHiMA/ Sydney Local Health District • Design and pilot national online CC Audit Tool & Framework • Engaging frontline clinicians • Reframing a complex framework • Client journey mapping • Discover innovation “touchpoints” Further information: http://www.practicalvisionaries.com.au/ocras
- 21. It doesn’t end there. Once you have internal buy-in, you need to help organisations focus on their CUSTOMERS.
- 22. Tools to help focus on customers Value Proposition Design
- 23. Tools to help focus on your business Business Model Design
- 24. Tools to help focus on customers Customer Journey Map
- 25. The business case for focusing on customers Organisations that deliver great customer end-to-end journeys outperform those that don’t. Rawson, A., 2013, Harvard Business Review Over the last 10 years, HCD-led organisations maintained significant stock market advantage outperforming S&P by 219% Design Management Institute, 2013 Analogous evidence
- 26. IN SUMMARY, FOCUS ON Who you are designing for Value you are creating