Mairead Farrelly provides her curriculum vitae, including her contact information, education history, qualifications, work history, hobbies and achievements. She has a Bachelor of Arts in Social Science and Social Studies from Dublin Business School. Her work history includes roles as a clerical officer, garda reserve, production worker, sales assistant and care assistant. She has experience in customer service, data entry, order processing, and working with adults with intellectual disabilities. In her spare time, she enjoys playing music instruments and Irish dancing, having participated in many competitions over the years.
A administration and accounts professional with 17 years experience within the Higher Education Sector & over 13 years experience as a PA/Office Manager.
ECDL Advanced certified.
Proficiency in Microsoft Office Suite, Quickbooks Time and cloud based project management tools.
Excellent communication skills always ensuring the effective delivery of a consistent message.
Experienced in working as part of a Team in the delivery of excellence standard of services.
A ‘Customer-focused School’ - Some thoughts on School MarketingMark S. Steed
"In his opening address, Mark Steed, the Principal of Berkhamsted Schools Group, explores the concept of a "customer-focused school". The presentation looks at how schools, through collecting data about their current and prospective parents, can gain customer insight and thus ensure sustainable growth. Using practical examples from Berkhamsted School, Mark will discuss ways in which schools can develop what they have to offer to create new demand by opening up new markets; and how far schools should go in listening to their parents."
A presentation given at the Annual AMDIS Conference at the Belfry on Monday 11th May, 2015
1. CURRICULUM VITAE
NAME: Mairead Farrelly
AREA OF RESIDENCE: Ervey, Kilmainhamwood, Kells, Co. Meath
CONTACT: 087 786 08 38 / 042 966 73 36
Email: mairead.farrelly@yahoo.ie
DATE OF BIRTH: 31/10/1991
CAR OWNER/LICENCE: Own Car/Full Licence
TRAINING
Fetac Level 5 First Aid (Distinction)
EDUCATION
DATES: COLLEGE ATTENDED QUALIFICATIONS/TRAINING
Sep’14 – Apr’15 Dublin Business School Bachelor of Arts in Social Science
2010 – 2013 Dublin Business School Bachelor of Arts in Social Studies
DATES: SCHOOL ATTENDED QUALIFICATIONS
2004 – 2010 St Louis Secondary School, Leaving Certificate
Carrickmacross, Co. Monaghan
COMPUTER PACKAGES
Computer Literacy: ECDL, Word, Excel, SPSS, Various Research packages, Email &
Internet
WORK HISTORY
DATES: COMPANY TITLE
20th
Apr-To date Carton Bros, Shercock Clerical Officer
T/A Manor Farm Products
DUTIES:
• Checking invoices and clearing them for issue and data entry
• Taking and processing orders from customers by phone
• Liaising with customers and sales representatives
• Tracking orders and returns
• Answering and directing phone calls
• Filing and general office duties.
DATES: COMPANY TITLE
Mairead Farrelly 1
2. Jun’12 – To Date Navan Garda Station Garda Reserve
DUTIES:
• Answering telephones (999 calls) for Meath district
• Gather all information from caller and contact relevant Garda Station by radio or
phone
• Ensure all information is correct on the report and filed in the call log folder
• Dealing with people at the public office, i.e. Passport forms, people signing in
on bail
• Noted any complaints from people at the public office and relayed these
complaints to relevant person to follow-up
• Arranging/Booking appointments for immigration services
• Crowd control at local concerts and football matches
DATES: COMPANY TITLE
Jun’13 – Apr’15 & Carton Bros, Shercock Assembly Line /
Apr’12 – Sep’12 Production Worker
DUTIES:
• Work as a team member in the Value Added Section
• Work on the processing line ensuring all order deadlines are met in a timely
fashion paying particular attention to hygiene and cleanliness.
DATES: COMPANY TITLE
Oct’06 – Oct’13 O’Connells Newsagents, Sales Assistant
Kingscourt
DUTIES:
• Responsible for all that is associated with running a small retail outlet, i.e. day-
to-day management of the store
• Dealing with and solving any customer complaints/problems
• Ensured deliveries are correct as per order placed
• Responsible for stock management and replenishment
• Required to work alone
• Keyholder
• Responsibility for cash, security and generally providing good customer service
DATES: COMPANY TITLE
Oct’12-Apr’12 Midway Volunteer Care Assistant
• I worked with Midway on a voluntary basis while at college.
• Midway provides a day service for adults with an intellectual disability.
• My duties included training assisting and encouraging the trainees to deal with
day to day experiences.
• This involves helping adults with special needs to learn the skills they will
require to live an independent life.
Mairead Farrelly 2
3. HOBBIES/ACHIEVEMENTS
Music – play the trumpet, the concert flute, tin whistle and recorder.
Member of a brass and reed band and participated in provisional, county and all Ireland
competitions.
Irish Dancing – taken part in many dance competitions throughout Ireland. Travelled to
various countries to take part in concerts and shows.
Languages – Received the gold ring (Fainne Oir) for the role of Cinnire in an Irish
Speaking College.
References available on request.
Mairead Farrelly 3
