The document describes the challenges and steps involved in trying to download and listen to an audiobook from a library. It details over 20 convoluted steps requiring the user to update various software, download security certificates, and reboot their computer just to get an audiobook. In the end, the user gives up on the library and downloads the audiobook illegally instead through a torrent site in just 3 easy steps.

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22. TIMEOUT
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23. My website
Industry magazines
Long informative comics
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24. What brings me here
today is my day job.
As I was having this
terrible experience with
the library I was just
starting in on my first
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25. HTML
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26. >
In order to have a successful digital
magazine it had to be better in some
way to its print counterpart.
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27. If you look at digital music or books you
can make the argument that digital is
better because you can carry around
thousands of them with ease.
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28. There were 2 things that we needed to
understand.
The first is we had to know the
differences bet ween these platforms
(iPad, Android, Windows Phone,
Blackberry)
The second is that we had to understand
how to make a great user experience
across platforms.
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29. What is the secret to
creating a great
experience?
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31. STEP 1
Find a book you're
interested in
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32. STEP 1 STEP 2
Find a book you're
Add book to your cart
interested in
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33. STEP 1 STEP 2 STEP 3
Find a book you're Login and Check out
Add book to your cart
interested in your book
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34. STEP 4
Get a download link
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35. STEP 4 STEP 5
Get a download link Boot up Windows
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36. STEP 4 STEP 5 STEP 6
Download proprietary
Get a download link Boot up Windows
software
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37. STEP 7
Install software
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38. STEP 7 STEP 8
Install software Get cryptic error
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39. STEP 7 STEP 8 STEP 9
Install software Get cryptic error Google cryptic error
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40. STEP 10
Learn that you need an
updated security certificate
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41. STEP 10 STEP 11
Learn that you need an Open Windows Media
updated security certificate Player
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42. STEP 10 STEP 11 STEP 12
Learn that you need an Open Windows Media Download new security
updated security certificate Player certificate
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43. STEP 13
Learn that you need to update
Windows Media Player
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44. STEP 13 STEP 14
Learn that you need to update Download and Install
Windows Media Player update
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45. STEP 13 STEP 14 STEP 15
Learn that you need to update Download and Install
Reboot Windows
Windows Media Player update
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46. STEP 16
Start up Overdrive
Media Player
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47. STEP 16 STEP 17
Start up Overdrive Get another cryptic
Media Player error message
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48. STEP 16 STEP 17 STEP 18
Start up Overdrive Get another cryptic
Insert profanity
Media Player error message
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49. STEP 19
Give up on stupid
library
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50. STEP 19 STEP 20
Give up on stupid
Open Bit torrent site
library
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51. STEP 19 STEP 20 STEP 21
Give up on stupid
Open Bit torrent site Click download
library
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52. STEP 22
Enjoy your audio book
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64. se·lect·list
[si-lekt-list]
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65. se·lect·list
[si-lekt-list]
???
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66. Nit-picking
[nit-pi-king]
Nitpicking is the act of removing nits
(the eggs of lice, generally head lice)
from the host's hair.
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78. I CLEVELAND
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84. They don’t care
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85. What is the secret to
creating a great
experience?
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86. You have to care.
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87. But that’s a lot
more work.
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89. <fieldset>
<label for="login">Username or Email</label>
<input autocapitalize="off" autocorrect="off"
class="text-input" id="login" name="login" tabindex="1"
type="text" value="" />
</fieldset>
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96. iPad Motorola Xoom
Blackberry
1024 x 768 1280 x 800 1024 x 600
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102. Platform Characteristics
Interfacing with the Hardware
Interface Design Elements
Understand Design Patterns
Best Practices
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103. tap double tap swipe
pinch tap and hold
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104. Interfacing with the
Hardware
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110. iPhone Android
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111. iPhone Android
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113. Interface design elements
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119. Design Patterns
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125. Best Practices
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126. Don’t let the UI hinder the experience
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127. Don’t let the UI hinder the experience
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128. Elevate the content people care about
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129. Elevate the content people care about
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130. Elevate the content people care about
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131. Minimize user input
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132. Minimize user input
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133. Know where you are
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140. Don't design for the power user
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141. Don't design for the power user
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142. Delight with stunning graphics
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143. Avoid forcing a user to rotate the device
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144. Avoid forcing a user to rotate the device
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145. Avoid creating new touch gestures
Report adult content to Apple
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146. Avoid creating new touch gestures
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147. Avoid help
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148. Apple iOS
http://developer.apple.com/library/ios/#documentation/userexperience/conceptual/mobilehig/Introduction/Introduction.html
Android
http://developer.android.com/guide/practices/ui_guidelines/index.html
http://www.mutualmobile.com/2011/android-design-guidelines-version-1-1-honeycomb/
BlackBerry
http://docs.blackberry.com/en/developers/deliverables/17965/index.jsp?name=UI+Guidelines+-+BlackBerry
+Smartphones6.0&language=English&userType=21&category=Java+Development+Guidelines&subCategory=
Windows Phone 7
http://go.microsoft.com/fwlink/?LinkID=183218
HP- Palm webOS
https://developer.palm.com/content/api/design/mojo/hi-guidelines.html
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160. Thank You
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161. http://www.m3conf.com/
@m3conf
Thank you Sponsors !!
Founding:
Gold:
Silver:
Bronze: Partners:
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162. colbowdesign.com
@bradcolbow
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