SlideShare a Scribd company logo
Articulating value and impact through
outcome-centred service design
https://magic.piktochart.com/output/13493520-value-and-impact-m25-conference
Case Study 1
https://magic.piktochart.com/output/6462634-investing-in-your-success-2015
Case Study 2
https://magic.piktochart.com/output/13597669-growing-assignment-skills-2016

More Related Content

Viewers also liked

Marketing Library Services
Marketing Library ServicesMarketing Library Services
Marketing Library Services
Lori Reed
 
What libraries can offer you
What libraries can offer youWhat libraries can offer you
What libraries can offer you
agamaga79
 
Library Services presentation
Library Services presentationLibrary Services presentation
Library Services presentation
The Dixie Grammar School Libraries
 
Mining and mapping places with multiple names
Mining and mapping places with multiple names Mining and mapping places with multiple names
Mining and mapping places with multiple names
Lancaster University Library
 
Library orientation power point
Library orientation power pointLibrary orientation power point
Library orientation power point
TechnoTeacher9
 
Best practices in library services
Best practices in library servicesBest practices in library services
Best practices in library services
Fe Angela Verzosa
 
Library Presentation
Library PresentationLibrary Presentation
Library PresentationDavid Jakes
 
Library powerpoint
Library powerpointLibrary powerpoint
Library powerpointthemachine99
 
Systematic review
Systematic reviewSystematic review
Systematic review
Khalid Mahmood
 
Developing effective research proposal
Developing effective research proposalDeveloping effective research proposal
Developing effective research proposal
Khalid Mahmood
 

Viewers also liked (11)

Marketing Library Services
Marketing Library ServicesMarketing Library Services
Marketing Library Services
 
What libraries can offer you
What libraries can offer youWhat libraries can offer you
What libraries can offer you
 
Library Services presentation
Library Services presentationLibrary Services presentation
Library Services presentation
 
Mining and mapping places with multiple names
Mining and mapping places with multiple names Mining and mapping places with multiple names
Mining and mapping places with multiple names
 
Library orientation power point
Library orientation power pointLibrary orientation power point
Library orientation power point
 
Library Orientation
Library OrientationLibrary Orientation
Library Orientation
 
Best practices in library services
Best practices in library servicesBest practices in library services
Best practices in library services
 
Library Presentation
Library PresentationLibrary Presentation
Library Presentation
 
Library powerpoint
Library powerpointLibrary powerpoint
Library powerpoint
 
Systematic review
Systematic reviewSystematic review
Systematic review
 
Developing effective research proposal
Developing effective research proposalDeveloping effective research proposal
Developing effective research proposal
 

More from University Library Services University of Sunderland

Roehampton University Staff Development Day: A Value and Impact Model The Sun...
Roehampton University Staff Development Day: A Value and Impact Model The Sun...Roehampton University Staff Development Day: A Value and Impact Model The Sun...
Roehampton University Staff Development Day: A Value and Impact Model The Sun...
University Library Services University of Sunderland
 
Value and Impact as Service Drivers: University of Sunderland
Value and Impact as Service Drivers: University of Sunderland Value and Impact as Service Drivers: University of Sunderland
Value and Impact as Service Drivers: University of Sunderland
University Library Services University of Sunderland
 
Kay Grieves: Value and Impact The Northern Collaboration Learning Exchange Sa...
Kay Grieves: Value and Impact The Northern Collaboration Learning Exchange Sa...Kay Grieves: Value and Impact The Northern Collaboration Learning Exchange Sa...
Kay Grieves: Value and Impact The Northern Collaboration Learning Exchange Sa...
University Library Services University of Sunderland
 
Adventures in Conversation: Westminster University Library
Adventures in Conversation: Westminster University LibraryAdventures in Conversation: Westminster University Library
Adventures in Conversation: Westminster University Library
University Library Services University of Sunderland
 
Anne Middleton & Louise Gordon: Northern Collaboration Learning Exchange
Anne Middleton & Louise Gordon: Northern Collaboration Learning ExchangeAnne Middleton & Louise Gordon: Northern Collaboration Learning Exchange
Anne Middleton & Louise Gordon: Northern Collaboration Learning Exchange
University Library Services University of Sunderland
 
Rachel Smith: Northern Collaboration Learning Exchange
Rachel Smith: Northern Collaboration Learning ExchangeRachel Smith: Northern Collaboration Learning Exchange
Rachel Smith: Northern Collaboration Learning Exchange
University Library Services University of Sunderland
 
Kate McGuinn: Northern Collaboration Learning Exchange
Kate McGuinn: Northern Collaboration Learning ExchangeKate McGuinn: Northern Collaboration Learning Exchange
Kate McGuinn: Northern Collaboration Learning Exchange
University Library Services University of Sunderland
 
Helen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange
Helen Loughran & Jenny Morgan: Northern Collaboration Learning ExchangeHelen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange
Helen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange
University Library Services University of Sunderland
 
Penny Hicks: Northern Collaboration Learning Exchange
Penny Hicks: Northern Collaboration Learning ExchangePenny Hicks: Northern Collaboration Learning Exchange
Penny Hicks: Northern Collaboration Learning Exchange
University Library Services University of Sunderland
 
Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015
Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015
Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015
University Library Services University of Sunderland
 
SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...
SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...
SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...
University Library Services University of Sunderland
 
Strategic Marketing & Liaison at the University of Sunderland. Relationship M...
Strategic Marketing & Liaison at the University of Sunderland. Relationship M...Strategic Marketing & Liaison at the University of Sunderland. Relationship M...
Strategic Marketing & Liaison at the University of Sunderland. Relationship M...
University Library Services University of Sunderland
 
7 Step Marketing Toolkit: East Midlands Members Day 19th March 2014
7 Step Marketing Toolkit: East Midlands Members Day 19th March 20147 Step Marketing Toolkit: East Midlands Members Day 19th March 2014
7 Step Marketing Toolkit: East Midlands Members Day 19th March 2014
University Library Services University of Sunderland
 
Derby adventures in conversation
Derby adventures in conversation Derby adventures in conversation
Derby adventures in conversation
University Library Services University of Sunderland
 
York University: Developing a Library Quality Model at University Library Ser...
York University: Developing a Library Quality Model at University Library Ser...York University: Developing a Library Quality Model at University Library Ser...
York University: Developing a Library Quality Model at University Library Ser...
University Library Services University of Sunderland
 
Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...
Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...
Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...
University Library Services University of Sunderland
 
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at Universi...
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at Universi...Kay Grieves & Michelle Halpin: Developing a Library Quality Model at Universi...
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at Universi...
University Library Services University of Sunderland
 
Rewarding Customer Relationships, Kay Grieves, ARLIS 2013
Rewarding Customer Relationships, Kay Grieves, ARLIS 2013Rewarding Customer Relationships, Kay Grieves, ARLIS 2013
Rewarding Customer Relationships, Kay Grieves, ARLIS 2013
University Library Services University of Sunderland
 
East Midlands ARLG Workshop
East Midlands ARLG WorkshopEast Midlands ARLG Workshop

More from University Library Services University of Sunderland (20)

Roehampton University Staff Development Day: A Value and Impact Model The Sun...
Roehampton University Staff Development Day: A Value and Impact Model The Sun...Roehampton University Staff Development Day: A Value and Impact Model The Sun...
Roehampton University Staff Development Day: A Value and Impact Model The Sun...
 
Value and Impact as Service Drivers: University of Sunderland
Value and Impact as Service Drivers: University of Sunderland Value and Impact as Service Drivers: University of Sunderland
Value and Impact as Service Drivers: University of Sunderland
 
Kay Grieves: Value and Impact The Northern Collaboration Learning Exchange Sa...
Kay Grieves: Value and Impact The Northern Collaboration Learning Exchange Sa...Kay Grieves: Value and Impact The Northern Collaboration Learning Exchange Sa...
Kay Grieves: Value and Impact The Northern Collaboration Learning Exchange Sa...
 
Adventures in Conversation: Westminster University Library
Adventures in Conversation: Westminster University LibraryAdventures in Conversation: Westminster University Library
Adventures in Conversation: Westminster University Library
 
Anne Middleton & Louise Gordon: Northern Collaboration Learning Exchange
Anne Middleton & Louise Gordon: Northern Collaboration Learning ExchangeAnne Middleton & Louise Gordon: Northern Collaboration Learning Exchange
Anne Middleton & Louise Gordon: Northern Collaboration Learning Exchange
 
Rachel Smith: Northern Collaboration Learning Exchange
Rachel Smith: Northern Collaboration Learning ExchangeRachel Smith: Northern Collaboration Learning Exchange
Rachel Smith: Northern Collaboration Learning Exchange
 
Kate McGuinn: Northern Collaboration Learning Exchange
Kate McGuinn: Northern Collaboration Learning ExchangeKate McGuinn: Northern Collaboration Learning Exchange
Kate McGuinn: Northern Collaboration Learning Exchange
 
Helen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange
Helen Loughran & Jenny Morgan: Northern Collaboration Learning ExchangeHelen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange
Helen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange
 
Penny Hicks: Northern Collaboration Learning Exchange
Penny Hicks: Northern Collaboration Learning ExchangePenny Hicks: Northern Collaboration Learning Exchange
Penny Hicks: Northern Collaboration Learning Exchange
 
Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015
Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015
Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015
 
SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...
SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...
SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...
 
Strategic Marketing & Liaison at the University of Sunderland. Relationship M...
Strategic Marketing & Liaison at the University of Sunderland. Relationship M...Strategic Marketing & Liaison at the University of Sunderland. Relationship M...
Strategic Marketing & Liaison at the University of Sunderland. Relationship M...
 
7 Step Marketing Toolkit: East Midlands Members Day 19th March 2014
7 Step Marketing Toolkit: East Midlands Members Day 19th March 20147 Step Marketing Toolkit: East Midlands Members Day 19th March 2014
7 Step Marketing Toolkit: East Midlands Members Day 19th March 2014
 
Derby adventures in conversation
Derby adventures in conversation Derby adventures in conversation
Derby adventures in conversation
 
York University: Developing a Library Quality Model at University Library Ser...
York University: Developing a Library Quality Model at University Library Ser...York University: Developing a Library Quality Model at University Library Ser...
York University: Developing a Library Quality Model at University Library Ser...
 
University of Sheffield Developing a Library Quality Model Kay Grieves
University of Sheffield Developing a Library Quality Model Kay GrievesUniversity of Sheffield Developing a Library Quality Model Kay Grieves
University of Sheffield Developing a Library Quality Model Kay Grieves
 
Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...
Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...
Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...
 
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at Universi...
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at Universi...Kay Grieves & Michelle Halpin: Developing a Library Quality Model at Universi...
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at Universi...
 
Rewarding Customer Relationships, Kay Grieves, ARLIS 2013
Rewarding Customer Relationships, Kay Grieves, ARLIS 2013Rewarding Customer Relationships, Kay Grieves, ARLIS 2013
Rewarding Customer Relationships, Kay Grieves, ARLIS 2013
 
East Midlands ARLG Workshop
East Midlands ARLG WorkshopEast Midlands ARLG Workshop
East Midlands ARLG Workshop
 

Recently uploaded

special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
Special education needs
 
Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
Atul Kumar Singh
 
Acetabularia Information For Class 9 .docx
Acetabularia Information For Class 9  .docxAcetabularia Information For Class 9  .docx
Acetabularia Information For Class 9 .docx
vaibhavrinwa19
 
The Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptxThe Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptx
DhatriParmar
 
Guidance_and_Counselling.pdf B.Ed. 4th Semester
Guidance_and_Counselling.pdf B.Ed. 4th SemesterGuidance_and_Counselling.pdf B.Ed. 4th Semester
Guidance_and_Counselling.pdf B.Ed. 4th Semester
Atul Kumar Singh
 
Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345
beazzy04
 
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCECLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
BhavyaRajput3
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
Mohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
 
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup   New Member Orientation and Q&A (May 2024).pdfWelcome to TechSoup   New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
TechSoup
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
Sandy Millin
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
Celine George
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
camakaiclarkmusic
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
heathfieldcps1
 
Embracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic ImperativeEmbracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic Imperative
Peter Windle
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
Ashokrao Mane college of Pharmacy Peth-Vadgaon
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
EverAndrsGuerraGuerr
 
Model Attribute Check Company Auto Property
Model Attribute  Check Company Auto PropertyModel Attribute  Check Company Auto Property
Model Attribute Check Company Auto Property
Celine George
 
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
Nguyen Thanh Tu Collection
 
Francesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptxFrancesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptx
EduSkills OECD
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
TechSoup
 

Recently uploaded (20)

special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
 
Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
 
Acetabularia Information For Class 9 .docx
Acetabularia Information For Class 9  .docxAcetabularia Information For Class 9  .docx
Acetabularia Information For Class 9 .docx
 
The Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptxThe Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptx
 
Guidance_and_Counselling.pdf B.Ed. 4th Semester
Guidance_and_Counselling.pdf B.Ed. 4th SemesterGuidance_and_Counselling.pdf B.Ed. 4th Semester
Guidance_and_Counselling.pdf B.Ed. 4th Semester
 
Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345
 
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCECLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
 
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup   New Member Orientation and Q&A (May 2024).pdfWelcome to TechSoup   New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
 
Embracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic ImperativeEmbracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic Imperative
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
 
Model Attribute Check Company Auto Property
Model Attribute  Check Company Auto PropertyModel Attribute  Check Company Auto Property
Model Attribute Check Company Auto Property
 
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
 
Francesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptxFrancesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptx
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
 

M25 2016 Conference Presentation

  • 1.
  • 2. Articulating value and impact through outcome-centred service design https://magic.piktochart.com/output/13493520-value-and-impact-m25-conference Case Study 1 https://magic.piktochart.com/output/6462634-investing-in-your-success-2015 Case Study 2 https://magic.piktochart.com/output/13597669-growing-assignment-skills-2016