The document discusses the importance of articulating value and impact through outcome-centered service design. It includes two case studies showcasing successful approaches to enhancing service design and achieving desired outcomes. The links provided lead to various resources that further illustrate these concepts.

2. Articulating value and impact through
outcome-centred service design
https://magic.piktochart.com/output/13493520-value-and-impact-m25-conference
Case Study 1
https://magic.piktochart.com/output/6462634-investing-in-your-success-2015
Case Study 2
https://magic.piktochart.com/output/13597669-growing-assignment-skills-2016