The document outlines strategies for reducing exchange rates discussed at a Towne Exchange reducing hall meeting, including adopting new customer service dialogue, tracking individual exchange rates by color coded cards, demonstrating exchange scenarios, and explaining how exchanging one fewer frame per order could generate additional net sales and commissions. The goal is to make exchanges less of a panic situation for customers and more under the salesperson's control.
This document provides a design proposal for a sporting facility located in Brisbane City between Kangaroo Point and Valley, with features including a main entry, sporting facilities, clubhouse plan, modular structures, views from different areas, exterior facades, a cafe and green roof, and connections between buildings. The proposal includes sections, elevations, and perspectives of the design.
1. The Association of Southeast Asian Nations (ASEAN) was established in 1967 to promote economic, political, and cultural integration among its 10 member states.
2. Over the years, ASEAN has worked to deepen integration through various agreements and declarations, with the goal of establishing an ASEAN Community by 2015.
3. Recent surveys found that over 90% of ASEAN citizens feel a sense of identity as an ASEAN citizen, though feelings of identity vary between member states.
This document provides a design proposal for a sporting facility located in Brisbane City between Kangaroo Point and Valley, with features including a main entry, sporting facilities, clubhouse plan, modular structures, views from different areas, exterior facades, a cafe and green roof, and connections between buildings. The proposal includes sections, elevations, and perspectives of the design.
1. The Association of Southeast Asian Nations (ASEAN) was established in 1967 to promote economic, political, and cultural integration among its 10 member states.
2. Over the years, ASEAN has worked to deepen integration through various agreements and declarations, with the goal of establishing an ASEAN Community by 2015.
3. Recent surveys found that over 90% of ASEAN citizens feel a sense of identity as an ASEAN citizen, though feelings of identity vary between member states.
This document lists six First Nations and one tribe located on Vancouver Island, Canada, along with their respective populations totaling 7,194 members. It also notes an additional organization called Hiiye’yu Lelum House of Friendship.
This document provides basic information about the country of Laos. It notes that Laos has a total land area of about 236,800 square kilometers and has a population of over 7 million people. The document also states that Laos has a communist government and was previously known as the Lao People's Democratic Republic.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Cisco small business_communicate_by_leah_davisgkmurase
Unified communications (UC) integrates voice, video, data and mobile applications on an IP network. The document discusses UC components and hosted vs on-premise solutions. It provides examples of how UC can benefit businesses by enabling improved communication, collaboration and productivity while reducing costs.
1. Dokumen membahas tentang analisis rasio keuangan yang digunakan untuk menganalisis laporan keuangan perusahaan. Analisis rasio keuangan memberikan pemahaman mengenai likuiditas, solvabilitas, dan rentabilitas perusahaan.
Richard Nixon utilized both formal and informal presidential powers. As commander-in-chief, he made key decisions in the Vietnam War and took advantage of his impoundment power by directing cabinet members not to spend certain congressional funds. Nixon also benefited from tensions between the Soviet Union and China by opening diplomatic relations between the US and China. He played the roles of chief executive through impoundment orders and economic planner by controlling prices and wages when given power by Congress. Nixon's style emphasized increasing presidential responsibility.
The document is a guide to the Business Analysis Body of Knowledge (BABOK), which defines the profession of business analysis. It describes the knowledge areas, tasks, skills, and techniques that business analysts use to work with stakeholders and recommend solutions that help organizations achieve their goals. The guide provides an introduction to key business analysis concepts and structures the remainder of the document around knowledge areas, tasks, competencies, and techniques.
- Average number of pieces per bill indicates the number of items customers buy per transaction. More impulse items and add-ons can increase this.
- Average selling price determines total net sales value compared to total quantity sold. It is calculated as total value of goods sold divided by total quantity sold.
- Relationship retailing focuses on building loyalty through personalized experiences and excellent customer service to increase store traffic and profits.
Trade Talks: Creating Liquidity and Increasing Shareholder Value in the Publi...OTC Markets Group Inc.
In this webinar we discuss how community bank stocks are traded in today's market and what tools banks are utilizing to drive more liquidity in their stock. You can view the presentations here: https://youtu.be/xbfjzwmxJQ4
How to Turn Unqualified Homebuyers into Qualified OnesTroy Ross
You can help unqualified buyers buy a home. Past credit issues are no longer a blockade for buyers! Take a look at our presentation to learn how they too can get qualified to buy a home in as little as 4 to 6 months. This presentation is presented by the Richmond REIA.
Business Modeling of offline businesses in ExcelAsen Gyczew
This presentation will help you drastically improve your knowledge and skills in creating business / simplified financial models in Excel for traditional offline (brick and mortar) business such as: Retail, B2C services (i.e. restaurants) and products, B2B services (i.e. professional services, consulting) and B2B products (commodities). It is designed for those who want to become consultants, business analysts and people who need to be able to analyze any business in Excel. In the presentation you will learn 4 things:
1. What your business model is about, what to concentrate on and what are the most important KPIs for you?
2. How to translate your business model into Excel and evaluate it?
3. How to draw conclusions using your business model in Excel?
4. Estimate what will be the impact of specific changes that you may consider in your business
The presentation is based on my 12 years of experience as a consultant in top consulting companies and as a Board Member responsible for strategy, improvement and turn-arounds in biggest companies from FMCG, SMG, B2B sector that I worked for. On many occasions I had to build business models in in Excel in order to estimate what is the value of the business and find ways in which I can improve it. Business models are also useful for internal purposes: planning, looking for opportunities, analyzing performance, business development.
What makes a business model viable? How to move it from viable to great? What are the key metrics to analyze business model performance? How and when should you decide to change your business model? How to manage the transition?
Have you ever wondered why it is so important to use a business broker when buying or selling a business? Take a moment to look through this presentation to find out how a broker can make the work of buying or selling your business easier and more profitable for you!
The document discusses a sales tracking system called TRAX that gathers important information on sales not made. It guarantees improved customer service and sales floor performance if used, including a $5,000-$10,000 monthly enhancement per salesperson. The system provides daily, weekly, and monthly performance reports by salesperson, tracks opportunities and closing ratios, and identifies top advertising. It also automates customer follow-up and tracks next potential purchases.
Gaining a single customer view across media channelsTagMan
Glasses Direct is the UK's largest online prescription eyewear store. It was founded in 2004 and has since expanded to include a robotic lab and acquisition of European sunglasses brands. While it used to focus on low prices, it now emphasizes quality, range of frames, and customer service over cheapness. However, challenges include a declining retail market and increased competition. To address this, Glasses Direct is focusing on improving customer data and segmentation, increasing marketing efficiencies, expanding internationally, and leveraging content across PR, SEO and social media.
This document lists six First Nations and one tribe located on Vancouver Island, Canada, along with their respective populations totaling 7,194 members. It also notes an additional organization called Hiiye’yu Lelum House of Friendship.
This document provides basic information about the country of Laos. It notes that Laos has a total land area of about 236,800 square kilometers and has a population of over 7 million people. The document also states that Laos has a communist government and was previously known as the Lao People's Democratic Republic.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Cisco small business_communicate_by_leah_davisgkmurase
Unified communications (UC) integrates voice, video, data and mobile applications on an IP network. The document discusses UC components and hosted vs on-premise solutions. It provides examples of how UC can benefit businesses by enabling improved communication, collaboration and productivity while reducing costs.
1. Dokumen membahas tentang analisis rasio keuangan yang digunakan untuk menganalisis laporan keuangan perusahaan. Analisis rasio keuangan memberikan pemahaman mengenai likuiditas, solvabilitas, dan rentabilitas perusahaan.
Richard Nixon utilized both formal and informal presidential powers. As commander-in-chief, he made key decisions in the Vietnam War and took advantage of his impoundment power by directing cabinet members not to spend certain congressional funds. Nixon also benefited from tensions between the Soviet Union and China by opening diplomatic relations between the US and China. He played the roles of chief executive through impoundment orders and economic planner by controlling prices and wages when given power by Congress. Nixon's style emphasized increasing presidential responsibility.
The document is a guide to the Business Analysis Body of Knowledge (BABOK), which defines the profession of business analysis. It describes the knowledge areas, tasks, skills, and techniques that business analysts use to work with stakeholders and recommend solutions that help organizations achieve their goals. The guide provides an introduction to key business analysis concepts and structures the remainder of the document around knowledge areas, tasks, competencies, and techniques.
- Average number of pieces per bill indicates the number of items customers buy per transaction. More impulse items and add-ons can increase this.
- Average selling price determines total net sales value compared to total quantity sold. It is calculated as total value of goods sold divided by total quantity sold.
- Relationship retailing focuses on building loyalty through personalized experiences and excellent customer service to increase store traffic and profits.
Trade Talks: Creating Liquidity and Increasing Shareholder Value in the Publi...OTC Markets Group Inc.
In this webinar we discuss how community bank stocks are traded in today's market and what tools banks are utilizing to drive more liquidity in their stock. You can view the presentations here: https://youtu.be/xbfjzwmxJQ4
How to Turn Unqualified Homebuyers into Qualified OnesTroy Ross
You can help unqualified buyers buy a home. Past credit issues are no longer a blockade for buyers! Take a look at our presentation to learn how they too can get qualified to buy a home in as little as 4 to 6 months. This presentation is presented by the Richmond REIA.
Business Modeling of offline businesses in ExcelAsen Gyczew
This presentation will help you drastically improve your knowledge and skills in creating business / simplified financial models in Excel for traditional offline (brick and mortar) business such as: Retail, B2C services (i.e. restaurants) and products, B2B services (i.e. professional services, consulting) and B2B products (commodities). It is designed for those who want to become consultants, business analysts and people who need to be able to analyze any business in Excel. In the presentation you will learn 4 things:
1. What your business model is about, what to concentrate on and what are the most important KPIs for you?
2. How to translate your business model into Excel and evaluate it?
3. How to draw conclusions using your business model in Excel?
4. Estimate what will be the impact of specific changes that you may consider in your business
The presentation is based on my 12 years of experience as a consultant in top consulting companies and as a Board Member responsible for strategy, improvement and turn-arounds in biggest companies from FMCG, SMG, B2B sector that I worked for. On many occasions I had to build business models in in Excel in order to estimate what is the value of the business and find ways in which I can improve it. Business models are also useful for internal purposes: planning, looking for opportunities, analyzing performance, business development.
What makes a business model viable? How to move it from viable to great? What are the key metrics to analyze business model performance? How and when should you decide to change your business model? How to manage the transition?
Have you ever wondered why it is so important to use a business broker when buying or selling a business? Take a moment to look through this presentation to find out how a broker can make the work of buying or selling your business easier and more profitable for you!
The document discusses a sales tracking system called TRAX that gathers important information on sales not made. It guarantees improved customer service and sales floor performance if used, including a $5,000-$10,000 monthly enhancement per salesperson. The system provides daily, weekly, and monthly performance reports by salesperson, tracks opportunities and closing ratios, and identifies top advertising. It also automates customer follow-up and tracks next potential purchases.
Gaining a single customer view across media channelsTagMan
Glasses Direct is the UK's largest online prescription eyewear store. It was founded in 2004 and has since expanded to include a robotic lab and acquisition of European sunglasses brands. While it used to focus on low prices, it now emphasizes quality, range of frames, and customer service over cheapness. However, challenges include a declining retail market and increased competition. To address this, Glasses Direct is focusing on improving customer data and segmentation, increasing marketing efficiencies, expanding internationally, and leveraging content across PR, SEO and social media.
The document discusses various e-commerce business models and strategies for a successful online business. It outlines business-to-business, business-to-consumer, consumer-to-consumer, and other models. It also describes 12 strategies for e-commerce success, including creating engaging content, offering subscriptions, optimizing product descriptions, and providing excellent customer service. Key factors for a successful online store are also covered, such as having a memorable brand, user-friendly design, search engine optimization, and multiple payment options.
Presentation Slides from Amuta21c: Strategies for Analyzing & Implementing Re...Shuey Fogel
Presentation Notes from a workshop given at the Amuta21c Conference in Jerusalem on March 18, 2012.
These slides are primarily intended for the workshop participants. More developed intended for a general audience are/will be posted on my Slideshare channel.
All the information you need to help you buy or sell a rent roll from due diligence to methods of appraising, contract clauses to the all important post transition.
Growing your brand goes so much deeper than just tracking metrics. Knowing what to do with that data that you collect is imperative. These are the metrics that we used to grow our clothing line from $0 to five figures with zero cash infusion or credit!
There are real examples of ads we have run, so you can show this to your boss, your coworkers, your clients, or anybody who needs to learn the value of driving business results with metrics!
This document discusses key concepts in retailing. It defines marketing and retailing, and explains that retailing involves the final activities to place goods and services into the hands of consumers. Retailers are categorized based on factors like number of outlets, margins, location, and size. E-tailing, price competition, demographic shifts, and store size are major forces driving change in retailing. A career in retailing requires skills in many business areas. The study of retailing can take analytical, creative, or two-pronged approaches.
The document discusses a trade-in program that allows customers to trade in their old electronics for cash or credit towards new products. Key points include:
- Hundreds of millions of phones are discarded each year despite retaining economic value, and less than 8% are recycled. The average trade-in value is $27-35.
- The program requires no upfront investment and allows retailers to drive traffic, sales of high-margin products, and recurring revenue from trade-ins without carrying the traded products.
- Retailers benefit from the highest trade-in values, a wide range of accepted products, integration with existing POS systems, and support that increases incremental transactions by 15-20 per location per month
The document discusses key concepts related to accounting for merchandise for businesses that buy and sell goods. It covers the operating cycle of merchandising companies, different inventory systems (perpetual and periodic), and how to record common transactions like purchases and sales of inventory. It also defines key terms like cost of goods sold, gross profit, and different types of discounts.
Revenue Management & Flash Sales: Complementary or disruptive?Kate Varini
This document discusses the use of flash sales and their relationship to revenue management in the hotel industry. It provides examples of flash sales being used successfully to boost sales and cash flow. Both the benefits and challenges of flash sales are outlined, including how they can be used to target specific audiences and build loyalty. Best practices are presented, such as setting criteria around discounts, booking windows, and maximum sales. The document also explores examples of partnerships with daily deal sites and strategies for optimizing the use of flash sales as part of an integrated digital sales and marketing approach.
This document provides guidance on negotiating cloud software deals to maximize value and leverage. It highlights key risks like opaque pricing, overbuying, eroding discounts, and agreement traps. Strategic preparation is important as vendors have formal sales strategies and expertise. Negotiation opportunities exist around pricing structures and discounts, future price protection, implementation costs, agreement terms, and leveraging vendor quarterly and annual deadlines. The document provides advice on negotiating various contract elements like storage costs, shelfware, ramp-ups, services, audits, and true-ups.
Similar to M13 002 nass reducing exchanges ppt kelly (20)
1. TOWNE xc h an ge s
Re d u c in g HALL
November 16, 2012
2.
3. • What are the 2 things that you have
complete control over during your
selling day?
4. • Who you call on
• What you authorize as an “exchange”
5. THIS CLASS IS DESIGNED
TO DO 2 THINGS:
• Explain why you should lower your exchange
rate.
• Tell you how you can go about accomplishing
this.
6. EFFECTIVE EXCHANGE
MANAGEMENT
The dictionary defines the word
“RETURN”
as a verb:
“To give or send back to the owner
without obligation”.
7. EFFECTIVE EXCHANGE
MANAGEMENT
The dictionary defines the word
“EXCHANGE”
as a verb:
“To give back in return
for something received”.
8. EFFECTIVE EXCHANGE
MANAGEMENT
Can you think of one change you could
make in your selling process, that when
done correctly, would provide you with
about 19 additional days of sales revenue
in 2013?
9. EFFECTIVE EXCHANGE
MANAGEMENT
We’ll revisit that “wild notion”
in about an hour…
10. EFFECTIVE EXCHANGE
MANAGEMENT
What 3 policies has Viva adopted to make
us a “more comfortable” company for our
buyers?
11. EFFECTIVE EXCHANGE
MANAGEMENT
• #1-THREE YEAR WARRANTY
POLICY
• All Viva frames are guaranteed against defective
material and/or workmanship for three (3) years
from date of invoice.
• SPECIAL ONE TIME PURCHASE” frames
are not covered by this policy.
12. EFFECTIVE EXHANGE
MANAGEMENT
• #2-THREE YEAR EXCHANGE POLICY
• Viva provides its customers with the privilege of
exchanging current frames, within three (3) years
of the date of invoice.
• Exchanged merchandise must be returned in
a clean, resalable condition, free of any
permanent markings.
• “SPECIAL PURCHASE” frames are
not eligible for exchange.
13. EFFECTIVE EXCHANGE
MANAGEMENT
• #3-FRAME & LENS REPLACEMENT POLICY
• If the same frame is not available, Viva will
replace with another Viva frame at no charge.
• In addition, Viva will cover “reasonable costs”
to replace prescription lenses.
• After written proof of the actual lens cost is
provided, Viva will issue a credit amount of
that value to the customer’s account.
14. What is the one word that a Customer
Service agent might use on the phone that
tends to throw your buyers into a panic?
15. “That frame is DISCONTINUED
& no longer available”
TOWN HALL
November 16, 2012
17. “That frame is currently UNAVAILABLE so I’ll send an
email to your rep and their manager advising them to contact
you directly regarding your request”.
TOWN HALL
November 16, 2012
18. EFFECTIVE IMMEDIATELY
• This email will contain the account and frame
information noting that this particular frame is
discontinued and out of stock.
• You are responsible to contact the customer
within 24 hours with a resolution.
• Customer Service will not push these
customer calls to your voicemail box
19. TENT CARDS
• Color coded by brand with your personal
exchange statistics, for 2012.
• Your percentages are not necessarily a
reflection of your sales ability as much as they
speak to the state of your business, i.e., tenure
with accounts, territory condition, etc.
Green - less than 16%
Yellow - 16%-20%
Red - 20%-24%
Black - more than 24%
20. REAL LIFE SCENARIOS
We will now have a brief demonstration of 3
different scenarios each of you encounter every
day.
24. • How many industries provide an exchange
policy like ours?
• What does the term “non revenue generating
activity” mean to a practicing OD?
• What is the overall “hard” cost to returning a
single frame?
• According to ABO Course SJP 245-1, released
in Nov. 2004, it’s $8.76. Does that seem high
to you?
39. 2012 VIVA TEAM
AVERAGES
• AVG GROSS SALES $453,800
• AVG EXCHANGE RATE 22%
• AVG NET SALES $354,000
(PAY BAND B, 4.5%COM)
• AVG $ OF NET FRAME $35.00
• AVG WEEKLY STOCK ORDERS 15
• AVG WEEKS WORKED/YR. 49
40. EXCHANGING ONE LESS
FRAME PER ORDER
3 orders per day
= 3 Exchange Authorizations per day, likely
= 3 “EXTRA” frames a day.
@ $35.00 per frame
= $25,250 in Net Sales (15 frames a week X 50 weeks X $35 frame)
@ 4.5% commission