Specialists in Training for IT/ITES & Manufacturing Industries in 3 Areas: 1.Leadership 2.Customer Relationship Management 3.Communication

2. 3 SPECIALIZED AREAS
We strive to move organisations and individuals
from Good to Great .
We are specialists in the following areas-
Building High
Performing Teams
Be the Leader You
wish YOu had
Traits of Future
Leaders
LEADERSHIP
01
A Differentiator
B2C Market
B2B Market
CUSTOMER
RELATIONSHIP
MANAGEMENT
02
Communicate to
Impact
Connect & Influence
Present with Presence
COMMUNICATION
03

3. EMOTIONALLY ENGAGED
TEAMS
ART OF EXECUTION
HEART COUNT OVER HEAD
COUNT
START WITH WHY
EXPLOIT DIVERSIFIED
STRENGTHS
DECISION MAKING :
PEOPLE OR RESULTS
SELFISH LEADERSHIP
LEAD FROM THE FRONT
BUT PROTECT THEIR BACKS
LEADERSHIP:
BUILDING HIGH
PERFORMING
TEAMS
Leaders
should
not be
problem
solvers
01

4. Leaders who have been leading teams
for atleast 2 years and want to take their
teams to peak perform with lot of
ownership , engagement and most
importantly with a sense of fulfillment.
LEADERSHIP:
BUILDING HIGH
PERFORMING
TEAMS
01
Eligibility

5. JOURNEY BEGINS FROM
BEING A GREAT FOLLOWER
WORK ETHIC
ATTITUDE OVER SKILLS
SKILLS TO DEVELOP TO
SUCCEED
LEADERSHIP:
TRAITS OF FUTURE
LEADERS
Talent is
Over rated ,
its about
passion and
attitude.
01

6. Hi-Potential employees who are ready to
move to the next leadership role.
Participants should have more than 4
years of work experience.
LEADERSHIP:
TRAITS OF FUTURE
LEADERS
01
Eligibility

7. UNDERSTANDING THE CLIENT &
YOUR OFFERINGS
WHO IS YOUR CUSTOMER?
PERCEPTION & REALITY
PERCEPTION MANAGEMENT
TACTICAL SKILLS TO IMPROVE
INTERACTION
CONFLICT BRINGS ENGAGEMENT
TAKE THE RELATIONSHIP TO THE
NEXT LEVEL
CUSTOMER
RELATIONSHIP
MANAGEMENT
B2B
B2B CRM is like a
Marriage with an
expiry date
02

8. Account Managers or operations lead
who are leading service delivery teams
or service delivery teams catering to
clients especially in an offshore
environement.
Eligibility
CUSTOMER
RELATIONSHIP
MANAGEMENT
02
B2B

9. CURRENT BENCHMARKS AND CASE
STUDIES
COST OF AQUIRING CUSTOMERS
POOR SERVICE VS GREAT SERVICE
CUSTOMER TOUCH POINTS &
CONNECT
CUSTOMER EXPERIENCE
CONVERSION : COMPLAINANT TO
PROMOTER
CUSTOMER
RELATIONSHIP
MANAGEMENT
B2C
ONE GOOD
IS WORTH 1000 ADS
CUSTOMER EXPERIENCE
02

10. Employees who are interacting with
customers at various touch points. This
could include branch executives
handling walkins , customer service
professionals (voice & non voice) & sales
professionals
Eligibility
CUSTOMER
RELATIONSHIP
MANAGEMENT
02
B2C

11. 03
COMMUNICATE:
TO CONNECT &
INSPIRE
Effectively
communicate
with customers
all over the
world.
Run
Effective
Internal &
Client
Meetings
Present an
Idea to a
group

12. Employees interacting with their onsite colleagues
on a regular basis
Leader's who have to lead internal and client
meetings
Leaders who need to present to client/external
stakeholders and internal stakeholders at regular
intervals
Eligibility
COMMUNICATE: TO
CONNECT & INSPIRE
03

13. SHANGHAI
ST. LOUIS
TAMPA
TORONTO
WASHINGTON DC
Training for Results
They Dont
Train like April Rain2017
WAY OF
TRAINING
less Gyan
More Action!
WHAT OUR CLIENTS USUALLY SAY ABOUT
US -
Delivered by
Experiences and
by Experienced
Trainers

14. +91 8888823750
shaju.nair@lyceumgroup.org.
LET'S CONNECT TO
UNDERSTAND EACH
OTHER