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Uncovering Local Discovery
Kevin Madden
VR, Digital Strategy
Wheelhouse DMG
@kmadden
Old Search Paradigm: Millions of Unique Keywords
The Fat Head
Chunky Middle
The Long Tail
• Is a media company; 87% of revenue from ad sales
• Ad Sales exist because of best in class CX
• Google CX is based on optimization and machine learning
• Our bargain with Google improves CX and improves retention
We expose our intentions before we get results
Mobile Spearheadeds the Contextual Query
o Location
o Gmail Meta Data
o Device Info
o Historical Queries
o Historical Interests
o Historical Locations
o All of the Above + The Future*
New Search Paradigm: Context is King!
Need
Need + Implied Context
Need + Implied & Declared Context
Known Context AND Conversion Probability
Location Consolidation Case Study
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
-
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
Jan-14
Feb-14
Mar-14
Apr-14
May-14
Jun-14
Jul-14
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14
Jan-15
Feb-15
Mar-15
Apr-15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Jun-16
Jul-16
Aug-16
Sep-16
Oct-16
Nov-16
Dec-16
Jan-17
Swedish Organic Traffic
Services Locations HP Total
Location Consolidation Case Study
In 3x Years….
Divested from “National” Keywords
Doubled Down on Location Entities
Total Keywords Declined 25%
Total Traffic Increased 60%
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
-
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
Jan-14
Feb-14
Mar-14
Apr-14
May-14
Jun-14
Jul-14
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14
Jan-15
Feb-15
Mar-15
Apr-15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Jun-16
Jul-16
Aug-16
Sep-16
Oct-16
Nov-16
Dec-16
Jan-17
Swedish Organic Traffic
Services Locations HP Total
Locations First!
When we put our “global” keywords
behind our locations we lost traditional
visibility via Google Search Console
Recovery
92%
Discovery
8%
RIO Helped us Understand our Discovery
Recovery
92%
Discovery
8%
Clarity: Users are engaging before they ever touch us
Random period sample
Wheelhouse / RIO / Swedish Takeaways
• Target Locally First
• Google Search Console is Limited
• Context Facilitates Discovery
• This is all intuitive to the end user
Local
67%
Organic
33%
Current Discovery Traffic Share

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LSS2017: Uncovering Local Discovery

  • 1. Uncovering Local Discovery Kevin Madden VR, Digital Strategy Wheelhouse DMG @kmadden
  • 2. Old Search Paradigm: Millions of Unique Keywords The Fat Head Chunky Middle The Long Tail
  • 3. • Is a media company; 87% of revenue from ad sales • Ad Sales exist because of best in class CX • Google CX is based on optimization and machine learning • Our bargain with Google improves CX and improves retention
  • 4. We expose our intentions before we get results
  • 5. Mobile Spearheadeds the Contextual Query o Location o Gmail Meta Data o Device Info o Historical Queries o Historical Interests o Historical Locations o All of the Above + The Future*
  • 6. New Search Paradigm: Context is King! Need Need + Implied Context Need + Implied & Declared Context Known Context AND Conversion Probability
  • 7. Location Consolidation Case Study - 20,000 40,000 60,000 80,000 100,000 120,000 140,000 160,000 180,000 - 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Swedish Organic Traffic Services Locations HP Total
  • 8. Location Consolidation Case Study In 3x Years…. Divested from “National” Keywords Doubled Down on Location Entities Total Keywords Declined 25% Total Traffic Increased 60% - 20,000 40,000 60,000 80,000 100,000 120,000 140,000 160,000 180,000 - 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Swedish Organic Traffic Services Locations HP Total
  • 9. Locations First! When we put our “global” keywords behind our locations we lost traditional visibility via Google Search Console Recovery 92% Discovery 8%
  • 10. RIO Helped us Understand our Discovery Recovery 92% Discovery 8%
  • 11. Clarity: Users are engaging before they ever touch us Random period sample
  • 12. Wheelhouse / RIO / Swedish Takeaways • Target Locally First • Google Search Console is Limited • Context Facilitates Discovery • This is all intuitive to the end user Local 67% Organic 33% Current Discovery Traffic Share

Editor's Notes

  1. https://abc.xyz/investor/news/earnings/2016/Q4_alphabet_earnings/
  2. -swedish +locations