Lotus International is a company that has been in business for over 24 years specializing in electronics product assembly, repair, distribution, and customer service. It operates out of a 300,000 square foot facility in Michigan and offers full-service solutions from manufacturing to post-sales support. Lotus provides services like contract manufacturing, call center support, on-site repairs, warehouse and logistics management, and clean room repairs for delicate electronics. It aims to be a one-stop shop for customers' product lifecycle needs.

1. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
Lotus International Company

2. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
Lotus International Highlights
 Over 24 years in business
 Headquarters in Canton, Michigan, USA
 Lotus owns and operates a 300,000 SF state-of-the-art facility
 Operations include product assembly, distribution, sales, warranty repair, RMA
depot services, call center, customer-service / reverse logistics, onsite repair,
and clean room facilities for delicate electronics
 Specializing in servicing electronic and electro-mechanical products
 Flexible operations with high volume capacity
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3. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
Assembly
RMA
Depot
Services
and Asset
Recovery
Call Center
and
Warranty
Fulfillment
Center
LCD-LED
Panel and
Touch
Screen
Repairs
Warehousing
Sales
Distribution
Total Solution Approach
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4. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
Full Service Solution Provider
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Lotus offers complete solution from pre to post sales support
We are a Fully Integrated Total Solution Provider!
 Contract manufacturing
 Call center
 Onsite service
 Parts distribution / reverse logistics
 Warranty repair service
 RMA depot and warehousing
 Product quality testing
 Cleanroom operations

5. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
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 Flexible assembly line with capability to handle both small and very large products
 Fully integrated assembly line includes aging, inspection, QA and automated packaging
 Current annual production capacity of 500,000 units, additional capacity can be added
as required
Products proudly built in USA
Assembly & Contract Manufacturing

6. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
Repair Services
 Flawless RMA processing
 Expertise in repairing delicate
electronics in full ESD controlled
environment
 Repair / Refurbish / Aging
 Component & PCD Level Repairs
 Failure Analysis
 High Volume Capacity
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7. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
Cleanroom Operations
 State-of-the-art cleanroom facilities including
Class 1000 & 10000 (ISO3 & ISO4)
 Micro to large scale electronics (70” LCD)
 Expertise in bonding flexible PCB & IC’s
 COF & COG service capability
 Multiple controlled environments
 Burn-in aging chambers
 ECN rework services
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8. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
Call Center Services
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 Operating hours: 8:00 AM – 8:00 PM (EST)
 Standardized call reporting
 Toll free numbers provided as required
 Scalable call center to accommodate volume fluctuations
 Multi Tier customer support with rapid escalation protocol
 QA metrics monitored and routinely analyzed

9. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
On-Site Service
Lotus provides cost-effective solutions for after-sales support across
the United States. We aim to complete 90% of repairs within 5
business days during the first in-home visit.
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10. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
Logistics Management
 Approximately 50% of the population of the United States and Canada is
located within a 500 mile radius of the Lotus facility
 Lotus has well established relationships with common freight carriers
 Lotus is strategically located to best support both the U.S. and Canada
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11. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
Quality Strategy
 Lotus operations are ISO-9001 and ISO-14001 certified
 Our Kaizen culture is based on teamwork, personal discipline,
process focus, problem solving, 5S, and employee involvement
utilizing active suggestion scheme
 PDCA (Plan, Do, Check, Act) for continuous process improvement
 In-house 6σ Black Belt Resource
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12. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
 Lotus IT Systems Provide Reliability, Integrity, Redundancy
and Security.
 ISO 27001 Certified based on ISMS (Information Security
Management System).
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IT Infrastructure

13. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
Summary / Why Partner with Lotus?
 There is no other company in like Lotus International Company.
 Providing world-class pre and post sales service solutions specific
for each clients requirements.
 Only company capable of high volume full product assembly,
testing, clean room operations and warranty service all located in
one location.
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14. CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY
Darren S. Ivey
Director – Sales and Marketing
Direct: 734-248-0174
Email: divey@licus.com
Website: www.licus.com
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Thank you