The hotel has a lost and found policy where non-valuable items are kept for 3 months and then discarded. Valuable items are handed over to local police authorities after 6 months. Guests can check with housekeeping or the police if they have lost an item. The police will try to recover important documents or valuables within 48 hours, or issue a report for insurance claims. Various documents are required to report different lost items to the police, and procedures vary for individuals, companies and expatriates.

1. Dear Mr Paul,
We are really facing difficulties with the laundry , so many issues which we discuss earlier
also still though haven't seen any improvement , Last two weeks the delivery timing is not
been followed , no delivery notes , balance of items and no specific notes .
Uniform stains are not removed
Guest laundry has been miss placed
Missing uniforms
Stains on the table napkins
Duvet covers are not pressed properly
Folding of bed sheets and duvet covers are same , which I mentioned many times , staffs are
finding difficulties to recognise the single and double bed sheets , Cook jackets are not
washed properly Gym towels are smelling Cleaning dusters are not delivered on proper timing
New uniforms are not taken care like satin Ribbon and all
Mainly no reply from u r laundry managers
Sen
Dear Mr.Paul,
In spite of several reminders and calls we have not received the balance linen from your
laundry .Please find attached the value of the missing items . The same will be adjusted from
the payable amount to Golden sands laundry .Kindly ask your finance department to issue the
credit note to us.
Reviewed April 5, 2013 NEW
This hotel is a bit insane - in both a good and a bad way. Checking in kind of put a sour
start on the stay - as depending on what site you book the hotel through there can be odd
hidden fees. And it didn't help that no one at the desk knew how to speak English very well
to explain how they were ripping you off.
But the rooms were decent - not queens - but doubles. A friend got a suite with a king bed
that was literally two twins put together. They didn't even bother putting a mattress cover to
make them at least appear to be together.
Room service was non existent (in otherwords the worst). and the lighting in the double
room was so bad you could barely see.
Gym? barely used but decent - but the sauna or whatever it was they had on the second
floor of the outdoor pool/gym building was not on the entire time we were there.
Good things about this hotel - mexican restaurant on 8th floor was actually quite good and

2. the irish bar downstairs was fun, friendly staff too...just heard that at night it can get a bit
raunchy........and the location was great for restaurants/fast food joints, grocery stores,
everything within a 2 minute walk. The beach quite some distance away.
LOST & FOUND POLICIES
For all lost & found items (less than 6 months from your visit to our hotel), please contact housekeeping department at below email address:
exehousekeeper@aljawharahotel.com
After six months of keeping found items at the hotel establishment, it will be transferred to the nearest Police station with a detailed record
approved by the hotel management. Accordingly the Police would take the necessary action.

3. In case the guest claimed his found items after the set period (6 months). He has to go personally to the Police Station where his items were
delivered.
The Police station will keep the items for 3 months. The hotel establishment should provide the guest with a letter which states the items found
reference number and the date of delivering them to the police station.
Used items such as food and personal care should be disposed immediately by the hotel management once found, as they might be
contaminated and could be dangerous to others.
(REF : LM4/D/000/158/108- CIRCULAR ON LOST AND FOUND ITEMSISSUED BY DEPARTMENT OF TOURISM AND COMMERCE AND
MARKETING GOVERNMENT OF DUBAI )
Lost & Found Policy
The hotel has a lost & found section which is part of our Housekeeping
Department. In line with local regulations, non-valuable lost and found items
will be stored for a period of three months and after which, the items will be
discarded. Valuable items are handed over to the local police authorities after a
period of six months.
Lost & Found
Shangri-La Hotel, Dubai, has a Lost & Found policy that states that the hotel will keep any lost or found item for a period of six months.
After this time, items will be transferred to the local authorities. The authorities will keep the items for an additional period of three months and
if, after this time, items are not claimed they will be discarded.

4. If you have lost important documents or valuables, or your car/valuables have been stolen, you must notify the police in person, who will try to recover it within 48
hours, failing which they will issue you a formal report, so that you can apply for a replacement document or forward to your insurance company for a claim on your
valuables.
Personal belongings include National Identity Certificate, Identity Card, Health Card, large items of cash, non-UAE Identity Card, and important documents for UAE
and non-UAE companies should be reported to the police immediately.
Dubai.ae tip: If you are a visitor and you have lost something, just go to the nearest police station. Depending on the item, they will either re-direct you to the police
headquarters or investigate directly from their police station. It is important that you notify the police, so that the details of your documents can be entered into official
databases to prevent misuse and further loss, if any.
Reporting a lost passport
Documents required
Two recent passport size photographs
A copy of the lost passport (if any)
In case the lost passport belongs to a minor, sponsor (father or mother) should be present
A printed, stamped letter from the company and copies of the company’s Trade License and the Establishment Card (only for expatriates on company’s sponsorship)
A letter from the sponsor showing his/her signature and a copy of the sponsor’s passport (only for expatriates on an individual’s sponsorship)
Procedure
1. Expatriates must go to the police station closest to your residence, fill out a special form and submit the above listed documents. Return the next working day
to collect the police report.
2. Take the police report and go to the General Directorate of Residency and Foreigners Affairs - Dubai (DNRD) to check if your passport has been found and
deposited there. If not found, have the police report stamped and signed by DNRD.
3. Next, go to the Public Prosecution Department to check if your passport has been found and deposited there. If not found, have the police report stamped and
signed.
4. Take the stamped police report and go to the General Department of Investigation. Submit the police report and the sponsor’s letter, along with AED 20 as
fees. A report is issued within two days recommending for issue of a new passport from your embassy or consulate.
Note: For UAE citizens, go directly to the General Department of Investigation to complete all procedures.
Reporting a lost labour card
Documents required
Two recent passport size photographs
A copy of the lost passport (if any)
In case the lost passport belongs to a minor, sponsor (father or mother) should be present
A printed, stamped letter from the company and copies of the company’s Trade License and the Establishment Card (only for expatriates on company’s sponsorship)
A letter from the sponsor showing his/her signature and a copy of the sponsor’s passport (only for expatriates on an individual’s sponsorship)
Procedure
Go to the nearest police station, along with all above documents and pay AED 20 as fees.
After investigation and if your labour card cannot be found, you will be issued a loss report, which you can use to apply for a new labour card.

5. Reporting lost documents, cheques, cash by companies or firms in UAE
Documents required
A printed letter in Arabic bearing the authorized stamp of the company or firm.
A photocopy of the Establishment Card.
A photocopy of the Trade License.
For lost cheques, try and include cheque details in your report including: cheque number, issuing party, beneficiary party, cheque amount, date of issuance and due date.
Reporting lost documents, driving license, registration card, license plate, personal IDs or personal cheques by individuals
Documents required
A letter from the party concerned.
A photocopy of his/her passport.
For lost cheques, try and include cheque details in your report including: cheque number, issuing party, beneficiary party, cheque amount, date of issuance and due date.
Include a letter from cheque issuer, photocopy of cheque issuer’s passport
Procedure
Write a loss report addressed to the Department of Investigation and submit with all documents, along with AED 20 as fees.
The report will be investigated internally and you will be given a serial number.
The Department of Investigation will issue a report to the beneficiary party or its authorized proxy within two days.
Reporting the loss or theft of your car
Documents required
A photocopy of the car registration card, passport, sale deed (if any) and a letter of complaint with all details of the car's loss.
Procedure
1. Complaints and documents will be accepted during official working hours and should be submitted to General Department Head of Administrative Affairs. Only the
car owner or an authorized person can file the complaint.
2. The application will be approved by the Head of Administrative Affairs.
3. A copy of the car search report will be provided on the next day upon request, which can be submitted to your insurance company.
4. If the car is found, the owner will be notified.
Published Date : 30/05/2011

6. Reporting lost documents, cheques, cash by companies or firms in UAE
Documents required
A printed letter in Arabic bearing the authorized stamp of the company or firm.
A photocopy of the Establishment Card.
A photocopy of the Trade License.
For lost cheques, try and include cheque details in your report including: cheque number, issuing party, beneficiary party, cheque amount, date of issuance and due date.
Reporting lost documents, driving license, registration card, license plate, personal IDs or personal cheques by individuals
Documents required
A letter from the party concerned.
A photocopy of his/her passport.
For lost cheques, try and include cheque details in your report including: cheque number, issuing party, beneficiary party, cheque amount, date of issuance and due date.
Include a letter from cheque issuer, photocopy of cheque issuer’s passport
Procedure
Write a loss report addressed to the Department of Investigation and submit with all documents, along with AED 20 as fees.
The report will be investigated internally and you will be given a serial number.
The Department of Investigation will issue a report to the beneficiary party or its authorized proxy within two days.
Reporting the loss or theft of your car
Documents required
A photocopy of the car registration card, passport, sale deed (if any) and a letter of complaint with all details of the car's loss.
Procedure
1. Complaints and documents will be accepted during official working hours and should be submitted to General Department Head of Administrative Affairs. Only the
car owner or an authorized person can file the complaint.
2. The application will be approved by the Head of Administrative Affairs.
3. A copy of the car search report will be provided on the next day upon request, which can be submitted to your insurance company.
4. If the car is found, the owner will be notified.
Published Date : 30/05/2011