This document outlines the details of a Lodging Management I course, including the instructor, length of the course, career focus, course description and objectives. The course will provide an overview of hospitality and lodging management, with a focus on front office procedures, housekeeping, and customer service. Students will learn about hotel ownership, levels of service, and safety practices. Grades will be based on assignments, projects, tests, quizzes, time management and participation. Students are expected to follow classroom rules and procedures.

1. Nathan Hale High School Hospitality, Tourism & Technology
Home of the Rangers Room 205
Revised 5/11/2016 P a g e | 1
Course: Lodging Management I
2015-2016
Instructor: Ms. Smith
Course Length: 120 Hours (one school year)
Career Cluster: Hospitality & Tourism
Career Pathway: Lodging
Career Major(s): Front Desk Worker, Front Office Assistant, Hospitality and Tourism
Manager, Housekeeper, Lodging Management Assistant, & Lodging
Manager
Course Description: This course is an overview of hospitality and lodging management.
Students will learn the types of hotels, ownership and levels of
service. Special focus is given to the front office and basic
communication and telecommunication procedures in relation to
customer service. Hospitality services, basic housekeeping skills and
industry safety are additional components of this course. The
curriculum is produced by the American Hotel and Lodging
Association and is recognized not only nation-wide, but also world-
wide.
Classroom Rules: 1. Be courteous and respectful of instructor, classmates & classroom
equipment & materials
2. Keep your attitude and language clean & professional
3. Cell phones must be put away unless otherwise instructed
4. NO food or drink except at team tables in center of room
5. NO hall passes except in emergencies
Classroom Expectations: 1. Be in room and ready to learn by the end of the tardy bell.
2. Treat the classroom as a professional work environment
3. Do your very best in all work
4. Try before you tell me you can’t do something
5. C3 B4 ME – Re-read/re-try, ask a neighbor and/or look it up before
coming to me for help. I want you to learn to problem solve.
6. Your work MUST be yours – NO cheating will be tolerated
7. Be honest & exercise good judgement
8. Manage your time wisely
9. Become involved in Business Professionals of America
10. Follow all classroom rules and procedures
11. Follow all rules and procedures set by Nathan Hale HS & the TPS
district
12. Be responsible

2. Nathan Hale High School Hospitality, Tourism & Technology
Home of the Rangers Room 205
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13. Have fun!
Course Outline Unit 1: Introduction to Hospitality & Tourism Program
Ch 1: Hospitality & Tourism
Ch 2: Careers in Hospitality
Unit 2: Hospitality Soft Skills
Ch 3: Guest Cycle
Ch 4: Guest Experience Cycle
Ch 5: Financial Processes and the Guest Cycle
Ch 6: Communication
Unit 3: Operational Areas
Ch 7: Front Office Operations
Ch 8: Executive Housekeeping Operations
Ch 9: Facilities Management
Ch 10: Food and Beverage Services
Ch 11: Resort Operations
Ch 12: Operational Finance
Unit 4: Sales and Marketing
Ch 13: Marketing
Ch 14: Sales
Unit 5: Safety & Security
Ch 15: Operational Safety
Ch 16: Security
Course Objectives: Explain the roles and functions of individuals engaged in facilities
management and maintenance careers.
Analyze opportunities for employment and entrepreneurial
endeavors.
Summarize education and training requirements and opportunities for
career paths in facilities management and maintenance.
Create an employment portfolio for use with applying for internships
and work-based learning opportunities in facilities management and
maintenance careers
Evaluate evacuation plans and emergency procedures
Design a system for documenting, investigating, and taking action on
safety, security, and environmental issues.
Apply industry standards for service methods that meet expectations
of guests or customers.
Analyze the relationship between employee attitude, appearance, and
actions and guest or customer satisfaction
Analyze effects of customer relations on success of the hospitality,
tourism, and or recreation industry.
Analyze effects of customer relations on success of the hospitality,

3. Nathan Hale High School Hospitality, Tourism & Technology
Home of the Rangers Room 205
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tourism, and or recreation industry on special populations.
Demonstrate front desk, office, and customer service skills.
Instructional Methods The instructional methods for this course will include, but are not
limited to, the following: Independent study, group work, class
lectures, online learning, group discussions & applied projects.
Grading Criteria Daily, Weekly Assignments, Projects & Participation = 30% of grade
Time Management = 20% of grade
Tests = 25% of grade
Quizzes = 25% of grade
Grading Scale A = 90 – 100%
B = 80 – 89%
C = 70 – 79%
D = 60 – 69%
F = Below 60%
Supplies Pencils
Pens
Note paper
Earbuds/headphones (if student cannot provide their own set,
headphones can be checked out from the classroom set)