UX Writing Conversational Design Digital Copy

1. LISETTE
CARRITHERS
PORTFOLIO:
www.lisettecarrithers.com
PHONE
Available on Request
EMAIL
lisette.carrithers@aya.yale.edu
SKILLS:
UX writing / Content
Management / Content Strategy /
Chatbot Creation / Web Content /
Creative Writing / Readability Stats
/ Technical Writing / Copy Writing
/ Sketch Photoshop/ Pixelmator /
HTML / CSS / PHP / GitHub / Agile
/ Scrum
EDUCATION
YALE UNIVERSITY
Bachelor of Arts in Architecture /
Urban Studies
New Haven, CT
President’s Public Service Fellow
CERTIFICATES
UXWriter 02/2020
UX Writers Collective
Content Marketing 02/2020
Hubspot
Visual Design 02/ 2017
SkillCrush
MILITARY
UNITED STATES AIR FORCE
Honorably Discharged
Photographer
User-focused writer across multiple disciplines
looking to transition those skills to UX and
Conversational (chatbot) writing
EXPERIENCE
WAYFAIR.COM
Case Manager 09/2017 – Present
• Manage customer service orders with post-order issues
• Exceeds customer satisfaction and resolution targets
• Lead peer to peer training on soft skills
• Work multiple streams of incoming workload simultaneously
• Training of initial hires
• Participation in Leadership Exploration Program
• Manage direct reports
• Develop and lead training for direct reports and peers.
FICTION WRITING AS L.C. GIROUX, LISETTE GIROUX
Author, Teacher 08/2010 – Present
• Wrote and published 20+ romance novels
• Developed BuildaBookBoyfriend (BeBe) Chatbot
• Three novels in Amazon's top 100 in their genres
• #1 Book overall for 3 weeks on Kobo
• Taught continuing education classes in self-publishing.
• Created curricula for a diverse range of learners
• Developed lecture and multi-media based course
• Research into various LMS to bring course online
UNIVERSITY OF ILLINOIS SCHOOL OF MEDICINE
Lab Manager 09/2015 – 11/2016
• Wrote non-scientific portions of grant applications & research papers,
• Wrote biosafety, animal care, and radiation protocols
• Coordinated grant proposals and submissions.
• Oversaw and implemented training for students.
• Raised greater than $1.5 million in public and private grants
• Submitted grant reporting and record keeping to federal agencies
• Secured vendor quotes for major equipment
Continued

2. LISETTE
CARRITHERS
PORTFOLIO:
www.lisettecarrithers.com
PHONE
Available on Request
EMAIL
lisette.carrithers@aya.yale.edu
UNIVERSITY OF WISCONSIN SCHOOL OF MEDICINE AND
PUBLIC HEALTH
Lab Manager 08/2008 – 05/2014
• Wrote non-scientific portions of grant applications & research papers,
• Wrote biosafety, animal care, and radiation protocols
• Coordinated grant proposals and submissions.
• Oversaw and implemented training for students.
• Submitted grant reporting and record keeping to federal agencies
YALE UNIVERSITY SCHOOL OF MEDICINE
Lab Manager 07/2004 – 06/2008
• Wrote non-scientific portions of grant applications & research papers,
• Wrote biosafety, animal care, and radiation protocols
• Coordinated grant proposals and submissions.
• Oversaw and implemented training for students.
• Submitted grant reporting and record keeping to federal agencies
UNIVERSITY OF KENTUCKY SCHOOL OF MEDICINE
Lab Manager 08/2003 – 06/2004
• Wrote biosafety, animal care, and radiation protocols
• Coordinated grant proposals and submissions.
• Submitted grant reporting and record keeping to federal agencies
• Secured vendor quotes for major equipment
YALE CANCER CENTER
DATA MANAGER 08/2001 – 07/2003
• Wrote protocols for Allogenic and Autologous stem cell transplants
• Wrote consent forms for same to an 8th grade level
• Implemented new database for stem cell transplant team
• Developed new data collection procedures and systems
• Assisted transplant P.I.s with International Bone Marrow Transplant
Registry (IBMTR) application
• Reporting of Serious Adverse Events to HIC,
• Preparation and submission of National Marrow Donor Program
paperwork for all allogeneic transplants
• Coordinated preliminary efforts for Foundation for the Accreditation
of Cellular Therapy (FACT) application
Page 2