Jennifer worked for two years in a customer service management role, interfacing regularly with the writer's group on customer orders, MRP issues, and more. She went above and beyond to help with projects and tasks. The writer commends Jennifer for her organization, communication skills, and thorough understanding of their MRP system, noting she excelled on an implementation team and led several aspects of an MRP project. The writer regrets not being able to hire Jennifer directly and would not hesitate to hire her again in the future if the opportunity arose.