The document provides guidelines for formatting business letters, including setting the page to A4 size, using a font size of 11 or 12, line spacing of 1.0-1.5, and including company contact information, the date, recipient address, salutation, letter body, closing, signature line, and notation of any enclosures.

2. Page Setup in A4
Font Size 11 or 12
Line Spacing 1.0 – 1.5
Open Punctuation
Block Paragraphs
Left or Fully Justified
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3. Logo
Company Name
Address
Phone/Fax Number
Email
Website
VAT/Company Number (optional)
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4. Initials of Author
Initials of Typist
Tracking Number
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5. Long Date
e.g. 14th January 2012
Not Short Date
e.g. 14/1/12
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6. Full Name and Address
Cities in Uppercase
Include Postcode
Position for Window Envelopes
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7. Optional
Can also be FAO
Bold & Underlined
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8. Dear Sir – signed ‘Yours faithfully’
Dear First Name – signed ‘Yours sincerely’
Dear Mr/Mrs/Ms – also signed ‘Yours sincerely’
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9. Block Paragraphs
Can include bullet points
Left-aligned or Fully Justified
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10. Yours sincerely or Yours faithfully
Can include Company Name
Followed by Space for Signature
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11. Line for Signature (optional)
Name of Author of Letter
Job Title or Position
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12. If anything to be included with letter
Enc for one enclosure
Encs for more than one
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13. SAMPLE LAYOUTS
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