The document discusses the concepts and steps of lean operations. It defines lean as a journey of continuous improvement aimed at maximizing customer satisfaction by eliminating waste and providing an environment for business growth. The key steps are: 1) defining value from the customer's perspective by focusing on desired results rather than products, 2) mapping value streams and analyzing processes to identify best practices, 3) making value flow continuously through one-piece flow with minimal batching and queuing, 4) producing only to customer demand through a pull system, and 5) achieving the right quality, cost, and delivery by meeting customer needs with zero waste.

1. Lean Operations
Lean and Not Mean
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2. Vision
• Prepare your Mind
– An Open Mind is Powerful
• Do not Limit it to the boundaries of Previous
Experiences
• You may not get there, but try – others
certainly will !
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3. Lean
• A Journey of Continuous Improvement
– Not Sequential
– Not a “One Off” Procedure
• It Maximises Customer Satisfaction
• It Eliminates Waste
– Cost of Sales
• Provides An Environment for Business
GROWTH
– Start Out Today !
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4. Lean
• The STEPS
– Value
– Opposite to Waste
– Value Stream
– Process Mapping (Best Practices)
– FLOW
– Continuous and Seamless
– PULL
– On Demand
– Quality-Cost-Delivery
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5. Value
• Specify VALUE from the point of view of
the Customer
– Customers buy results not Products
• 20/20 vision, not Glasses
• A clean Shirt, not a washing Machine
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6. Value
• Value is Opposite to Waste
• Eleven Types of Waste
» Overproduction
» Waiting
» Transporting
» Inappropriate processing
» Unnecessary Inventory
» Unnecessary Movement
» Unnecessary Defects
» Untapped Human Potential
» Inappropriate Systems
» Energy and Water
» Pollution Waste
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7. Value Stream
• Value Stream – Sequence of Processes
– Define Process
• Best Practices
– Analyse Process
• Mystery Shopper
– Control Process
• Visual Indicator
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8. Value Stream
• Process – Best Practices
– Raw Material Process to Final Customer
• Supply Chain
• Design Glasses
• Manufacture Glasses
• Collections
• Adjust and Fit
• Sales
• Satisfied Customer
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9. FLOW
• Make Value Flow
• One Piece flow
• Keep it moving
• Minimise Batch and Queue
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10. PULL
• Only Make as Needed
• Pull according to Customer Demand
• Pull Reduces Time and Waste
• Do not Overproduce
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11. Quality-Cost-Delivery
• Quality
– Producing Exactly what the Customer Wants
with Zero Waste
• Cost
– Fair Price – Zero Waste
– Value for Money
• Delivery
– Not Too Early / Not Too Late
– Just In Time WithAdrian™