Leadership Leadership Leadership is the process whereby an individual influences a group of individuals to achieve a common goal. Communication • Is at the heart of leadership • Leadership can not occur except in relationship to other people & communication is the means through which leadership is accomplished Leadership • Formal leader • Designated or elected to facilitate the group process • Informal emergent leader • Helps lead the group to achieve different functions Leadership Roles 1. Procedural 2. Maintenance 3. Task Procedural • Logistics coordinators Help provide logistical support, • Expediters Help move the group through the agenda • Gatekeepers Manage the flow of conversation Maintenance • Supporters • Encourage others to give opinions • Interpreters • Help members understand each other • Harmonizers • Intervene when conflict becomes a problem • Mediators • Impartial arbiters who guide the discussion • Tension relievers • Intervene to relieve stress and reenergize the group through humor Task • Givers • Provide content for the discussion • Seekers • Probe others for ideas and opinions during group meetings • Analyzers • Help the group analyze the content of discussions What makes a good leader 1. Be responsible. A willingness to be accountable for the actions of others under your charge as well as accountable for personal actions 2. Be present. Be there in both mind and body. Learn when to “back off” 3. Focus on the task 4. Listen Actively. The leader who listens is one who knows what is going on around him 5. Work Hard . 6. Be patient when others are learning. 7. Be willing to teach others. 8. Lead by example 9. Be a follower 10. Be honest 3 leadership styles 1. Democratic leader moves the group toward its goals 2. Autocratic leader moves the group toward the leader’s goals 3. Laissez-faire leader makes no attempt to move the group In great leaders’ own words…. 1. “A leader is a dealer in hope.” Napoleon I 2. “Leadership and learning are indispensable to each other.” John F. Kennedy 3. “…we must be the change we wish to see in the world.” M. Ghandi 4. “The price of greatness is responsibility.” W. Churchill 5. “A genuine leader is not a searcher for consensus, but a molder of consensus.” Martin Luther King, Jr. •Discuss how leadership and management are different. •Identify ways to become a good leader. • Discuss ways to develop those “quiet” leaders. Leadership Vs. Management Management is doing things right; leadership is doing the right things. Peter Drucker “I personally believe Leadership is about the ability to inspire others to achieve shared objectives. I think that’s what separates leaders from managers. Managers tell people what to do and leaders inspire them to do it.” LinkedIn CEO – JeffWarner The two skill-sets go hand-in-hand. You can’t be very successful at one without the other. You can becom.

1. Leadership
Leadership
Leadership is the process whereby an individual influences a
group of individuals to achieve a common goal.
Communication
• Is at the heart of leadership
• Leadership can not occur except in relationship to other
people & communication is the means through which
leadership is accomplished
Leadership
• Formal leader
• Designated or elected to facilitate the group process
• Informal emergent leader
• Helps lead the group to achieve different functions

2. Leadership Roles
1. Procedural
2. Maintenance
3. Task
Procedural
• Logistics coordinators
Help provide logistical support,
• Expediters
Help move the group through the
agenda
• Gatekeepers
Manage the flow of conversation
Maintenance
• Supporters
• Encourage others to give opinions
• Interpreters
• Help members understand each other

3. • Harmonizers
• Intervene when conflict becomes a
problem
• Mediators
• Impartial arbiters who guide the
discussion
• Tension relievers
• Intervene to relieve stress and
reenergize the group through humor
Task
• Givers
• Provide content for the
discussion
• Seekers
• Probe others for ideas and
opinions during group
meetings
• Analyzers
• Help the group analyze the
content of discussions

4. What makes a good leader
1. Be responsible. A willingness to be accountable for the
actions of others
under your charge as well as accountable for personal actions
2. Be present. Be there in both mind and body. Learn when to
“back off”
3. Focus on the task
4. Listen Actively. The leader who listens is one who knows
what is going on
around him
5. Work Hard .
6. Be patient when others are learning.
7. Be willing to teach others.
8. Lead by example
9. Be a follower
10. Be honest
3 leadership styles
1. Democratic leader moves the group toward its goals
2. Autocratic leader moves the group toward the
leader’s goals

5. 3. Laissez-faire leader makes no attempt to move the
group
In great leaders’ own words….
1. “A leader is a dealer in hope.” Napoleon I
2. “Leadership and learning are indispensable to each other.”
John F. Kennedy
3. “…we must be the change we wish to see in the world.” M.
Ghandi
4. “The price of greatness is responsibility.” W. Churchill
5. “A genuine leader is not a searcher for consensus, but a
molder of consensus.”
Martin Luther King, Jr.
•Discuss how leadership and management are different.
•Identify ways to become a good leader.
• Discuss ways to develop those “quiet” leaders.
Leadership Vs. Management
Management is doing things right; leadership is doing the
right things.
Peter Drucker

6. “I personally believe Leadership is about the ability to inspire
others to achieve shared
objectives. I think that’s what separates leaders from managers.
Managers tell people what to do and leaders inspire them to do
it.”
LinkedIn CEO – JeffWarner
The two skill-sets go hand-in-hand. You can’t be very
successful at one without
the other.
You can become an excellent manager without becoming a good
leader, but you
cannot be an excellent leader without becoming a good
manager
What do you think?
What is a Manager ?
A manager is the member of an organization with the
responsibility of carrying out the four important functions of
management:
1. planning,
2. organizing,
3. leading,

7. 4. controlling
Traits a Manager Possesses
1. The ability to execute a Vision:
Managers build a strategic vision and break it down into a
roadmap for their team to follow.
2. The ability to Direct:
Managers are responsible for day-to-day efforts while
reviewing necessary resources and anticipating needs to
make changes along the way.
3. Process Management:
Managers have the authority to establish work rules,
processes, standards, and operating procedures.
4. People Focused:
Managers are known to look after and cater to the needs of
the people they are responsible for.
In contrast…
Leaders don’t necessarily hold or occupy a management
position.
•A leader doesn’t have to be an authority figure in the
organization; a leader can be anyone.
•Leaders are followed because of their personality, behavior,

8. and beliefs
•Leaders are people who challenge the status quo. Leadership is
change-savvy, visionary, agile, creative, and adaptive.
Are We Born With the Ability to
Lead?
• Leadership is a learned skill.
• You must prepare, practice and hone your skills
• Be self aware of your strengths and weaknesses
Traits a Leader Possesses
1. Vision:
A leader knows where they stand, where they want to go and
tend to involve
the team in charting a future path and direction.
2. Honesty and Integrity:
Leaders have people who believe them and walk by their side
down the path
the leader sets.
3. Inspiration:
Leaders are usually inspirational—and help their team
understand their own
roles in a bigger context.
4. Communication Skills:

9. Leaders always keep their team informed about what’s
happening, both present
and the future—along with any obstacles that stand in their way.
5. Ability to Challenge:
Leaders are those that challenge the status quo. They have their
own style of
doing things and problem-solving and are usually the ones who
think outside
the box.
Leadership vs. Management
Leadership is:
•People more than projects
•Movement more than maintenance
•Art more than science
•Intuition more than formula
•Vision more than procedure
•Risk more than caution
•Action more than reaction
•Relationships more than rules
•Who you are more than what you do

10. Leaders vs. Managers
Leaders
Vision
Change agents
Unique
Take risks
In it for the long haul
Grow personally
Build relationships
Coach
Create fans
Managers
Create goals
Copy
Control risk
Think short-term
Rely on existing, proven skills

11. Build systems and processes
Direct
Have employees
Five Levels of
Effectiveness
A Quiet Leader
Not a New Concept
A leader is best when people barely know he exists, when his
work is done, his aim fulfilled, they will say: we did it
ourselves.
Lao Tzu 500 BC
Quiet Leadership
•Quiet leadership is not a style
•Character sets quiet leaders apart, not tactics
•Employees in organizations that went from good to great
described
their leaders as quiet, humble, modest, reserved, shy, gracious,
mild-

12. mannered, self effacing and understated (Collins 2001)
•Correlation between introversion and excellent leadership
performance.
Characteristics of Quiet Leaders
• Lead by example
• Finish what they start
• Passionate and focused
• Inspire trust, build alliances, and acquire expertise
• Relational rather than authoritative
• Teach as they lead
• Give credit to others
• Do not like to be the center of attention
• Accept responsibility for failure.
Famous Quiet Leaders
•Mahatma Ghandi
•Rosa Parks
•Albert Einstein

13. •Eleanor Roosevelt
•Meryl Streep
•Bill Gates
•Tony Dungy
•Douglas Conen
•Abraham Lincoln
•Mark Zuckerburg
•Sir Isaac Newton
•Steven Spielberg
How to Identify a Quiet Leader
• Influence rather than lead
• Excellent listeners
• Patience and thoughtful
• Question and give suggestions rather than dishing out
orders/instructions
• High level of flexibility
• Influence small groups, group by group

14. • Have influence among peers and management
Bottom Line
• A leader invents or innovates while a manager organizes.
• A manager relies on control whereas a leader inspires trust
• A leader asks the questions “what” and “why whereas a
manager
leans more towards the questions “how” and “when.”
What do you think? Do you Agree? Disagree?
Let’s watch Steve Jobs talking about managing people
https://www.youtube.com/watch?v=f60dheI4ARg
There are no leaders without followers
Let’s watch Derek Sivers talking about the importance of being
a follower
https://www.youtube.com/watch?v=V74AxCqOTvg
What do you think? Do you Agree? Disagree?