Communication and Conflict Resolution Skills Development ...for the entire staff

1. Communication and Conflict
Resolution Skill Development
…for the entire staff
William J. Peters

2. REFLECTION
For two minutes, reflect
on a time that you acted
confrontational or even
violent. Did you reflect
upon your behavior?
What can you do
differently next time?

3. Objectives
 Discuss a workable timeline, based on my
suggestion.
 What is conflict?
 What are the causes of conflict?
 Ways of dealing with conflict?

4. Pperspective on conflict
Conflict Escalation
Conflict Coaching
Communication Skills
Nnegotiation Role Play
Verbal Communication
Nonverbal Communication
Conflict Styles
Emotion
September November
December
October
Timeline

5. What is Conflict?
“The Interaction of interdependent people who
perceive opposition of goals, aims, and views,
and who see the other party as potentially
interfering with the realization of these goals.”
Putnam & Poole (1987, p. 352)

6. Causes of Conflict
For three minutes, I would like each of you to
write down the top five words that you
associate with the causes of conflict.
I will do the same and afterword's we will list on
the board.

7. Common Ways of Dealing with Conflict
Now for three minutes, I would like each of
you to write down the top three words that
you associate with dealing with conflct.
I will do the same and afterword's we will list
on the board and then we will brainstorm
ways of dealing with conflict.

8. Thank you for your participation today,
and I am looking forward to exploring
more about conflict and conflict
resolution.
Have a great day!

9. References
Carlsson-Paige, N. & Levin, D. (1992), A Constructivist approach to conflict resolution.
Young Children vol. 48
(November), pp. 4-13.
Putnam, L.L. & Poole, M.S. (1987). Conflict and negotiation. Handbook of organization
communication (pp. 503-548).
Newbury Park, CA: Sage.