The document outlines an agenda for a Lead Technician meeting that includes discussions around changes in scripts and budgets, patient outcomes, MCE/WeCARE programs, inventory and loss prevention, and hiring, training, and developing employees. It also includes a lead technician jeopardy game to review key topics like KPM, MCE, SOS, and hiring.

1. Lead Technician Curricula
District 2 LT Meeting
May 18, 2015
Alicia Ianuzelli, Pharmacy Manager
Leamsi Regalado-Borges, Pharmacy Supervisor

2. Table of Contents
1. The PACE! The Changes!
2. Scripts & Budget
3. KPM/Patient Outcomes
4. MCE/WeCARE
5. Inventory & Loss Prevention
6. Hiring/Training/Developing

3. Our Leads…
• Traditional Role vs Leadership Role
• Solely Responsible vs Integrative Team
• Going through the motions vs Innovation
& Creativity

4. Throughout all of the Changes..

5. Ideas, Risks, and our People

7. READY FILL OPPORTUNITY?????

8. Workflow was Invented
Service was Invented
Service AND Workflow??!

9. Lead Tech Jeopardy
$100
KPM (outcomes)
HR/Hiring
SOS/P&L
MCE/WeCARE
$200
$300
$400
$500
$500
$400
$300
$200
$100
$500
$400
$300
$200
$100
$500
$400
$300
$200
$100
Final Jeopardy

10. 1 - $100
n The most PCQ Calls drop in to the Patient Care
Queu this day of the week?
n What is Saturday?

11. 1 - $200
n This used to be worth just 5 points on the KPM
but very recently it is now worth 10 points.
n What is Ready Fill

12. 1 - $300
n Our very own Store 0981 and Store 5174 battled
for this ranking last year with 5174 winning and
maintaining that ranking.
n What is Number 1 in the Company

13. 1 - $400
n This section is worth 40 points just by itself
accounting for the largest percentage.
n What are the adherence outreach calls?/section?

14. 1 - $500
n The positive results with this program since
inception has been crucial to the success and
growth to this PBM?
n What is Caremark?

15. 2 - $100
n This is the first step to gathering applications
and beginning the interviewing process.
n What is open a hiring rec?

16. 2 - $200
n How must we phrase the question to an
employee candidate regarding transportation to
work?
n What is do you have reliable transportation?

17. 2 - $300
n When a candidate comes back as either RED or
YELLOW with regards to the application.
n What happens when an employee candidate
does not pass the VJT?

18. 2 - $400
n When the store, district, or region suffer a miss
with regards to on-boarding.
n What is an execution miss?

19. 2 - $500
n This is the allowable amount of days a pharmacy
sales associate has to train, apply, and receive
his or her license to be promoted to technician
and remain within the pharmacy working.
n What is 120 days?

20. 3 - $100
n This is the day each month that the SOS (my
Store Health) scorecard is released.
n What is the second Friday of each month?

21. 3 - $200
n Courtesy and Professional was replaced on the
SOS scorecard with this area of MCE
n What is satisfied with time to fill?

22. 3 - $300
n The out of stock (pending inventory queue) was
replaced on the SOS scorecard this year with
this item.
n What is the Compliance scorecard?

23. 3 - $400
n Type question to appear here
n Type answer to appear with a mouse-click here

24. 3 - $500
n This is the Money left over at the end of the
month after all of the money out is subtracted.
n What is MCP or manager controlled profit?

25. 4 - $100
n This is the way customers receive their surveys.
n What is through their registered email associated
with their phone number/CVS card?

26. 4 - $200
n This is the day each month the MCE scorecard is
released.
n What is the first Friday of each month?

27. 4 - $300
n This is the new method in which individuals are
tracked on service over time – it has its very
own scorecard.
n What is the MyIMPACT scorecard?

28. 4 - $400
n These are the two heaviest weight (s) on the
WeCARE scorecard.
n What is TRIAGE TIME and READY WHEN
PROMISED?

29. Final Jeopardy
n These are all the sections that are measured on
the SOS (mySTORE health) scorecard.
n What are Scripts, MCP, TIL, MCE, Time to FILL,
KPM, and Compliance?