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Marketing Strategy
Presented to Evan and Mac Meade
Goal Summary
• Meade Injury Law Group recently launched a
new website and brand identity. Marketing up
until now has been SEO and Yellowbook with
some alternative method testing.
• Strengths are results and experience. Weakness
is marketing.
• Goal is to evaluate current methods and develop
a cohesive marketing strategy that will provide
increased market visibility and metrics for
measurement and evaluation.
Marketing Strategy
Client Analysis
• Target Markets
• Practice Areas
• Target Audience
• Geography
• Seasonality
• Advertising and Promotions
• Measurement and Evaluation
Target Market:
PracticeAreas Yielding Highest Return
Targeting: Market Segments
Whatpracticeareageneratesthemostprofit?
MVA
42%
Med Mal
32%
Product
Liability
12%
S/F Dog
Bite
7%
Workers
Comp
5%
Social
Security
2%
% of Total Revenue
Market Segments
• MVA plus Medical Mal account for 75% of
incoming revenue
• Workers Comp accounts for 5% and will no
longer be available
• Workers Comp isn’t 1/3 as initially thought
• Product Liability accounts for 12%
Personal Injury Breakdown
National statistics by volume
- 52% are MVA
-15% are Medical Malpractice
- 5% are Product Liability
Meade statistics by volume
- 47% MVA
- 13% Medical Malpractice
- 4% are Product Liability
Revenue vs. Volume
Profitability
• MVA is 47% of your cases but 42% of revenue
• Med Mal is 13% of cases but 32% of revenue
• Product Liability is 4% of cases but 12% of revenue
• Workers Comp is 12% cases but 5% of revenue
• Social Security is 13% of cases but 2% of revenue
• Slip Fall and Dog Bites are 12% of cases but 7% of revenue
• In summary Medical Mal and Product Liability are most
profitable.
• Social Security, Workers Comp are least profitable with MVA in
the middle.
National Profitability Statistics
Plaintiff success rate
• 61% of MVA
• 38% of Product liability
• 19% of Med Mal
Median Damages Awarded
• $16,000 MVA
• $679,000 Med Mal
• $748,000 Product liability
Profitability
Potential $ from 100 cases
• MVA
.52 x 100 = 52 ( 52% of cases are MVA)
52 x .61= 31.72 (61% plaintiff success rate)
31.72 x$16,000= $507,520 (median damages awarded)
• Med Mal
.15 x 100 = 15 (15% of cases)
15 x .19=2.85 (19% plaintiff success rate)
2.850 x $679,000=$1,935,150
• Product
.05x 100 =5 (5% of cases )
5 x .38 =1.9 (38% success rate)
1.9 x $748,000=$1,421,000
Percentages Applied
• MVA 13% of Median Damages
• Med Mal 50% of Median Damages
• Products 37% of Median Damages
• In summary, Meade Injury volume of cases is
similar to the national averages. However, the
settlement percentages vary .
• One of our goals will be to increase each of these
practice areas by 1-5%. And these figures will be
used to help allocate the budget.
Target Audience:
DemographicsYielding Highest Return
Target Audience
MVA Tri-Cities Demographics
National Crash Statistics
MVA Target Audience
• In the Tri-cities over the past 5 years A 18-34 is
the demographic with the most crashes
• Nationally men in this age group are nearly twice
as likely to get into a car accident
• Additionally they account for more serious injury
accidents and more men than women die each
year in MVA
Med Mal Demographics
• The nation's worst hospitals treat twice the proportion of
elderly black patients and poor patients than the best
hospitals, and their patients are more likely to die of heart
attacks and pneumonia, new research shows.
• Individuals over the age of 65 account for a greater share of
medical care than any other age group in the United States.
• The 4 predominant reasons prompting patients to file a
lawsuit included:
• 1) a desire to prevent a similar (bad) incident from happening again;
• 2) a need for an explanation as to how and why an injury happened;
• 3) a desire for financial compensation to make up for actual losses, pain, and suffering
or to provide future care for the injured patient; and
• 4) a desire to hold doctors accountable for their actions.
Geography:
Locations Yielding Highest Return
Geography
Washington
County
35%
Other County
26%
Unicoi County
12%
Greene
County
10%
Carter County
6%
Sullivan County
5%
Johnson County
5% Cooke County
1%
Top # County Breakdown
Unicoi
County
31%
Washington
County
24%
Other County
21%
Carter
County
9%
Johnson
County
6%
Greene
County
6%
Sullivan
County
3%Cooke
County
0%
Top $ County Breakdown
County Case #
Washington County 27
Other County 20
Unicoi County 9
Greene County 8
Carter County 5
Sullivan County 4
Johnson County 4
Cooke County 1
County %
Unicoi County 31.31%
Washington County 23.81%
Other County 20.72%
Carter County 9.34%
Johnson County 6.00%
Greene County 5.88%
Sullivan County 2.95%
Cooke County 0.00%
MVA Geography
Crashes State Route and Interstate by County
County I-26 I-40 I-81 SR 1 SR 9 SR 31 SR 32 SR 33 SR 34 SR 35 SR 36 SR 37 SR 44 SR 63
Sullivan 84 75 552 341 416 23 26
Washington 236 9 663 121
Greene 123 266 64
Hamblen 49 92 411
Carter 6 128
Jefferson 88 27 68 36 159 9
Cocke 70 164 202 76
Hawkins 238 19 12
Johnson 113
Unicoi 30 1
Hancock 15 20 7
Total 356 158 283 790 232 34 330 20 1965 149 538 151 26 7
MVA Geography cont.
What counties see more
accidents?
( in order looking at surrounding counties)
• Sullivan
• Washington
• Greene
• Hamblen
• Carter
What interstatessee mostaccidents?
(200+)
• SR 34 in Sullivan, Washington, Greene and
Hamblen counties
• I-26 in Washington County
• SR 1 Hawkins County
• SR 32 Cocke County
• SR 36 Sullivan County
• SR 381 Washington County
Med Mal Geography
Med Mal Dockets 09-13
Defendant Type Month Year
Bristol Orthopaedic Diversity Feb 2009
Connie Pennington Diversity - Med Mal Oct 2010
East TN OB/GYN Diversity - Wrongful Death Oct 2009
GGNSC Winchester LLC Diversity - Personal Injury June 2012
Gregory Ball Diversity - Med Mal Nov 2011
Harriman Care Diversity - Personal Injury Nov 2010
Holston Medical Diversity - Med Mal Feb 2012
Holston Medical Diversity April 2009
Holston Medical Diversity March 2009
Indian Path Diversity - Med Mal Sept 2011
Kenneth Smith Diversity - Personal Injury June 2012
Lynch Civil Rights Act Nov 2010
Matrixx Initiatives Diversity - Personal Injury Dec 2009
Medical Education Assistance Co Diversity - Med Mal May 2012
Mountain States Diversity - Med Mal Oct 2012
Mountain States Diversity - Med Mal Feb 2012
Mountain States Diversity - Med Mal Oct 2009
Northeast TN Emergency Diversity - Med Mal Sept 2011
Robert Maughon Diversity - Med Mal July 2009
Rural Medical Services Tort Claim July 2010
Rural Medical Services Tort Claim Dec 2009
SSC Andersonville Operating Co Diversity - Med Mal June 2013
SSC Andersonville Operating Co Petition for Removal- Personal Injury Sept 2011
SSC Newport Operating Co Diversity - Petition for Removal April 2011
SSC Newport Operating Co Diversity - Petition for Removal Dec 2010
Summit View of Farragut Diversity - Petition for Removal Dec 2010
Sun Healthcare Group Diversity - Med Mal Dec 2012
Thibault Diversity - Med Mal Sept 2010
Tri-City Pediatric Cardiology Diversity - Med Mal Nov 2009
Wellmont Diversity - Med Mal Sept 2011
Wellmont Diversity - Med Mal May 2011
Wellmont Hawkins Diversity - Personal Injury April 2009
Which hospitals are rated lowest?
• Buchanan in Grundy is one of the 20 worst in the
country.
• Other than that the local hospitals all ranked
fairly low compared to national averages as rated
by consumer reports.
• Holston, MSHA, Wellmont, Rural Medical
Services, SSC Andersonville Operating Co, SSC
Newport Operating Co. showed up multiple
times on dockets
Seasonality/Timing:
Time Yielding Highest Return
Seasonality/Timing
MVA –Tri-Cities
• Friday 3p-5p
• Oct, Nov, Dec on average most accidents in surrounding
counties
Med Mal
• January and February are busiest months because people put
off treatment until after the holiday
• July has 10% higher incidences reported due to recent grads
practicing
• Holidays and vacations report more instances due to more
seasoned doctors on vacation
Marketing Strategy
• Proposed marketing strategy based off
Services, Target Audience, Geography and
Timing that yield the highest return
Marketing Strategy:
PurchaseFunnel
Consumer touch-points
Evaluate Current Methods
• Overall Yellowbook accounted for 33% of your revenue.
• Carter County was a negative ROI. You spent nearly twice as
much as you made back.
• Johnson County did not produce any revenue results.
• Unicoi ROI was the highest and was mostly due to two large
settlements.
• Greene County was second highest ROI, you made 2.5x your
investment.
• And Washington County you made 1.8x.
• Internet investment $30,000, Revenue $138,339, ROI 3.6
Evaluation result
• Cut YB Investment back from 5k/month to 2k/month allowing
3k/month to invest elsewhere
• Voodoo is unable to negotiate at this time and is locked into a
contract
• When considering artwork and website were built into the
30k/year in addition to SEO and blogging content it is a
reasonable price and investment
• Voodoo is providing first page rank results
• However, moving forward I would look to hold at current price
or decrease since it will be a maintenance contract and the
website and artwork would have come out of the first year
investment
Multimedia touch-point plan
Online breakdown
Marketing: Awareness
• Outdoor is one of the mediums that is increasing year to year
• Outdoor advertising is a good match for the MVA campaign
and Med Mal campaign since we are able to target by location
• By selecting boards that are on the SR and Interstates with
200+ MVA we are catching people during their daily commute
and getting frequency with our message
• Outdoor serves as an awareness tool from the funnel
perspective and a commute tool from the touch-point
perspective
• Because it is costly in order to maximize efficiency we can look
to target MVA during high incident months and Med Mal
during high incident months
Marketing: Awareness
• To further increase MVA ad message frequency we can layer it
with a radio ad on radio stations targeted towards drivers with
the most incidences M 18-34
• This will layer on the outdoor campaign to achieve awareness
during commute
• Since Friday’s at 3p-5p are a commute time and also the time
of the most incidences we can achieve high frequency by
owning this day-part
• As an alternative to Outdoor and Radio combo we could do
just TV. The problems I see here, is that it is highly competitive
and will cost $80k to play at the same level as Arrington, Wolfe
Rutherford etc.
Email Marketing
• Email marketing serves on both ends of the purchase funnel
as well as different consumer touch-points
• It can enhance credibility, promoting loyalty and gaining new
clients via recommendations
• It can target prospects at work, at home or on the go via their
mobile device
• This takes collecting everyone’s email address, when speaking
to a client or prospect, trading business cards etc. ask if you
can add them to your list
• Content that builds credibility is key
• You are paying for blog content, this is something you could
use in an email or create new content based off of seasonality
and services
Email marketing continued
• Content should relate to your targeted services
• For Med Mal you could do a write up on avoiding hospitals
during January and February because they are the busiest
months and people put off treatment
• You could do an article on July having 10% higher incidences
due to more recent grads practicing, same goes with holidays
and vacations for seasoned doctors on vacations
• You could provide links to hospital consumer reports
• Do an article on “what to do in a car accident”
• An article advising caution on home commute Friday 3p-5p
• As you can see the idea is to have a positive professional
persona, this type of content is more likely to be shared and
can be used across all platforms
Email continued
• Letter announcing a new service or significant changes to an
existing service
• Newsletter highlighting useful tips and company news, events,
promotions
• Republication of an industry related magazine, trade journal
or newspaper article
• Case study of a successful client solution you provided
• Reprint of an article you contributed to an industry magazine
or publication
• Checklist of helpful tips for your industry / service
Email how-to
• Assign in-house person or contract out to consultant
• Use constant contact or other easy to use email service
• Send out 1x/month
• Use professional, relevant messages and content such as prior
slide recommends
• Send at most opportune times, certain rules apply here ie.
avoid weekends, Mondays, holidays and evenings
• Track, Analyze and refine ie. Open rate, click thru rate
• If I do this for you we will provide monthly updates
Social Media
• A lot of the content I just listed for email marketing can be
used in social media and on your blog as well
• Make sure you are using the content Voodoo is creating on
your social media platforms
• Facebook is most effective for personal, people stories. If your
client had a good experience with you, ask them for a quote
and put it on Facebook
• Linkedin is more professional. Make sure you are following
content relevant to your industry. Then like, and repost
articles you find helpful or that “wow” you. Linkedin is also a
good platform to post your own professional articles
• Twitter is a good place to share the professional articles you
liked or share your own articles
Public Relations
• You can also use this content for PR
• PR will hit prospects at home or work
• Get together a few local reporters email addresses and when
you have a good story, pitch it to them, or just send them the
story in press release form on your letterhead
• You can get this content in newspapers digital and print and
perhaps even on the news
• When you reach out with a good story tell the reporters to use
you as a legal expert in the future
• Timing is the same on this, do it 1x per month, set aside
second Friday of the month or whatever day, it should only
take 10 minutes since you already have the content
PPC/Content/Mobile
• You rule SEO, now explore a completely track-able online
method
• When someone searches “car accident” you can come up in
paid search as well as come up in articles via content
• A cost efficient way to do this is to do mobile only
• Set a monthly budget on Google Adwords and refine based off
of most effective
• Since it is highly-competitive you may choose to own
keywords that haven’t been bid on yet
• This will hit people on the lower end of the purchase funnel
and can hit them at work, home or on the go
• You could negotiate this into the contract for Voodoo to do for
you or you could have your paralegal handle this on a weekly
basis
Facebook Sponsored
• As new products are recalled and you have a product for
liability you can do a Facebook sponsored ad advising the
masses they may have a case
• More cost efficient and track-able than TV since you can
set it up to only pay-per-click
• Other out-of-market companies just started using this
tactic
• You can also use this to for your other services advising
people they may have a case or doing a sponsored story
using your content
Google Alerts
• Set up Google Alerts to track local accidents
• This will save your paralegal time and will serve
her the stories to her email, rather than having
her seek them out
• You can set up Google Alerts for product liability
as well to see what kinds of cases are out there
• Set up Google Alerts for your firm name as well
just in case there are stories out there about you
Networking
• Nothing will replace the one-to-one connection you make
with a person in-person
• It is key to set aside some time each month or bi-monthly to
do a networking effort
• Be sure to always ask for referrals
• Make certain every friend and family member knows what
kind of law you specialize in
• Business cards for all employees
• Guest lecture at a community college
• Go to a chamber event twice a year
• I’ve left some in the budget for business cards or keychain -
beer-bottle-openers ie. networking swag
Overview
• Outdoor and Radio Awareness seasonally by practice area
• PPC/Content/Mobile negotiated into Voodoo contract or
paralegal or consultant handle 1x/week (4 hours/month)
• Email 1x/month or more as content allows (1 hour/month)
• Facebook Sponsored 1x/month or as product opportunity
arises (1 hour/month)
• Google Alerts Daily (2 hours/month)
• Social Media 1x weekly (10 minutes each Twitter/Linkedin/FB
2 hours/month)
• PR 1x/month or as content allows (1 hour/month)
• Networking 1x month or bi-monthly (1 hour/month)
• Monthly time investment: 12 hours/month
Marketing Flowchart
Measurement and Goals
• Grow page-views 10% up from 320/month to
355/month
• Grow emails from 7/month average to 10/month
• Grow MVA from $560,000 to $589,473 (5%)
• Grow Med Mal from $429,500 to $452,105 (5%)
• Grow Product Liability from $165,000 to
$168,000 (2%)
Tracking –
seriousresults takes serioustracking
• Ask everyone how they heard about you
• Keep all client info in the same place like contact
management zoho.com
• Put a code in marketing materials 4 digit or word
on each piece
• Track phone calls and different phone numbers
Evaluation
• Conduct post-analysis next year using
tracked leads
• Send out survey via email at the end of the
year
• Measure effectiveness of campaign and
changes in ROI
Any Questions?
• Thanks again for the opportunity.
• I’ve enjoyed working on this for you and I’d be happy to
continue on as a liaison or consultant.
• If you feel I’ve done a good job please refer me and write me a
quick recommendation on LinkedIn.
Danielle Goodrich
Strategic Marketing Consultant

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Law Office Marketing

  • 1. Marketing Strategy Presented to Evan and Mac Meade
  • 2. Goal Summary • Meade Injury Law Group recently launched a new website and brand identity. Marketing up until now has been SEO and Yellowbook with some alternative method testing. • Strengths are results and experience. Weakness is marketing. • Goal is to evaluate current methods and develop a cohesive marketing strategy that will provide increased market visibility and metrics for measurement and evaluation.
  • 3. Marketing Strategy Client Analysis • Target Markets • Practice Areas • Target Audience • Geography • Seasonality • Advertising and Promotions • Measurement and Evaluation
  • 5. Targeting: Market Segments Whatpracticeareageneratesthemostprofit? MVA 42% Med Mal 32% Product Liability 12% S/F Dog Bite 7% Workers Comp 5% Social Security 2% % of Total Revenue
  • 6. Market Segments • MVA plus Medical Mal account for 75% of incoming revenue • Workers Comp accounts for 5% and will no longer be available • Workers Comp isn’t 1/3 as initially thought • Product Liability accounts for 12%
  • 7. Personal Injury Breakdown National statistics by volume - 52% are MVA -15% are Medical Malpractice - 5% are Product Liability Meade statistics by volume - 47% MVA - 13% Medical Malpractice - 4% are Product Liability
  • 9. Profitability • MVA is 47% of your cases but 42% of revenue • Med Mal is 13% of cases but 32% of revenue • Product Liability is 4% of cases but 12% of revenue • Workers Comp is 12% cases but 5% of revenue • Social Security is 13% of cases but 2% of revenue • Slip Fall and Dog Bites are 12% of cases but 7% of revenue • In summary Medical Mal and Product Liability are most profitable. • Social Security, Workers Comp are least profitable with MVA in the middle.
  • 10. National Profitability Statistics Plaintiff success rate • 61% of MVA • 38% of Product liability • 19% of Med Mal Median Damages Awarded • $16,000 MVA • $679,000 Med Mal • $748,000 Product liability
  • 11. Profitability Potential $ from 100 cases • MVA .52 x 100 = 52 ( 52% of cases are MVA) 52 x .61= 31.72 (61% plaintiff success rate) 31.72 x$16,000= $507,520 (median damages awarded) • Med Mal .15 x 100 = 15 (15% of cases) 15 x .19=2.85 (19% plaintiff success rate) 2.850 x $679,000=$1,935,150 • Product .05x 100 =5 (5% of cases ) 5 x .38 =1.9 (38% success rate) 1.9 x $748,000=$1,421,000
  • 12. Percentages Applied • MVA 13% of Median Damages • Med Mal 50% of Median Damages • Products 37% of Median Damages • In summary, Meade Injury volume of cases is similar to the national averages. However, the settlement percentages vary . • One of our goals will be to increase each of these practice areas by 1-5%. And these figures will be used to help allocate the budget.
  • 17. MVA Target Audience • In the Tri-cities over the past 5 years A 18-34 is the demographic with the most crashes • Nationally men in this age group are nearly twice as likely to get into a car accident • Additionally they account for more serious injury accidents and more men than women die each year in MVA
  • 18. Med Mal Demographics • The nation's worst hospitals treat twice the proportion of elderly black patients and poor patients than the best hospitals, and their patients are more likely to die of heart attacks and pneumonia, new research shows. • Individuals over the age of 65 account for a greater share of medical care than any other age group in the United States. • The 4 predominant reasons prompting patients to file a lawsuit included: • 1) a desire to prevent a similar (bad) incident from happening again; • 2) a need for an explanation as to how and why an injury happened; • 3) a desire for financial compensation to make up for actual losses, pain, and suffering or to provide future care for the injured patient; and • 4) a desire to hold doctors accountable for their actions.
  • 20. Geography Washington County 35% Other County 26% Unicoi County 12% Greene County 10% Carter County 6% Sullivan County 5% Johnson County 5% Cooke County 1% Top # County Breakdown Unicoi County 31% Washington County 24% Other County 21% Carter County 9% Johnson County 6% Greene County 6% Sullivan County 3%Cooke County 0% Top $ County Breakdown County Case # Washington County 27 Other County 20 Unicoi County 9 Greene County 8 Carter County 5 Sullivan County 4 Johnson County 4 Cooke County 1 County % Unicoi County 31.31% Washington County 23.81% Other County 20.72% Carter County 9.34% Johnson County 6.00% Greene County 5.88% Sullivan County 2.95% Cooke County 0.00%
  • 21. MVA Geography Crashes State Route and Interstate by County County I-26 I-40 I-81 SR 1 SR 9 SR 31 SR 32 SR 33 SR 34 SR 35 SR 36 SR 37 SR 44 SR 63 Sullivan 84 75 552 341 416 23 26 Washington 236 9 663 121 Greene 123 266 64 Hamblen 49 92 411 Carter 6 128 Jefferson 88 27 68 36 159 9 Cocke 70 164 202 76 Hawkins 238 19 12 Johnson 113 Unicoi 30 1 Hancock 15 20 7 Total 356 158 283 790 232 34 330 20 1965 149 538 151 26 7
  • 23. What counties see more accidents? ( in order looking at surrounding counties) • Sullivan • Washington • Greene • Hamblen • Carter
  • 24. What interstatessee mostaccidents? (200+) • SR 34 in Sullivan, Washington, Greene and Hamblen counties • I-26 in Washington County • SR 1 Hawkins County • SR 32 Cocke County • SR 36 Sullivan County • SR 381 Washington County
  • 26. Med Mal Dockets 09-13 Defendant Type Month Year Bristol Orthopaedic Diversity Feb 2009 Connie Pennington Diversity - Med Mal Oct 2010 East TN OB/GYN Diversity - Wrongful Death Oct 2009 GGNSC Winchester LLC Diversity - Personal Injury June 2012 Gregory Ball Diversity - Med Mal Nov 2011 Harriman Care Diversity - Personal Injury Nov 2010 Holston Medical Diversity - Med Mal Feb 2012 Holston Medical Diversity April 2009 Holston Medical Diversity March 2009 Indian Path Diversity - Med Mal Sept 2011 Kenneth Smith Diversity - Personal Injury June 2012 Lynch Civil Rights Act Nov 2010 Matrixx Initiatives Diversity - Personal Injury Dec 2009 Medical Education Assistance Co Diversity - Med Mal May 2012 Mountain States Diversity - Med Mal Oct 2012 Mountain States Diversity - Med Mal Feb 2012 Mountain States Diversity - Med Mal Oct 2009 Northeast TN Emergency Diversity - Med Mal Sept 2011 Robert Maughon Diversity - Med Mal July 2009 Rural Medical Services Tort Claim July 2010 Rural Medical Services Tort Claim Dec 2009 SSC Andersonville Operating Co Diversity - Med Mal June 2013 SSC Andersonville Operating Co Petition for Removal- Personal Injury Sept 2011 SSC Newport Operating Co Diversity - Petition for Removal April 2011 SSC Newport Operating Co Diversity - Petition for Removal Dec 2010 Summit View of Farragut Diversity - Petition for Removal Dec 2010 Sun Healthcare Group Diversity - Med Mal Dec 2012 Thibault Diversity - Med Mal Sept 2010 Tri-City Pediatric Cardiology Diversity - Med Mal Nov 2009 Wellmont Diversity - Med Mal Sept 2011 Wellmont Diversity - Med Mal May 2011 Wellmont Hawkins Diversity - Personal Injury April 2009
  • 27. Which hospitals are rated lowest? • Buchanan in Grundy is one of the 20 worst in the country. • Other than that the local hospitals all ranked fairly low compared to national averages as rated by consumer reports. • Holston, MSHA, Wellmont, Rural Medical Services, SSC Andersonville Operating Co, SSC Newport Operating Co. showed up multiple times on dockets
  • 29. Seasonality/Timing MVA –Tri-Cities • Friday 3p-5p • Oct, Nov, Dec on average most accidents in surrounding counties Med Mal • January and February are busiest months because people put off treatment until after the holiday • July has 10% higher incidences reported due to recent grads practicing • Holidays and vacations report more instances due to more seasoned doctors on vacation
  • 30. Marketing Strategy • Proposed marketing strategy based off Services, Target Audience, Geography and Timing that yield the highest return
  • 33. Evaluate Current Methods • Overall Yellowbook accounted for 33% of your revenue. • Carter County was a negative ROI. You spent nearly twice as much as you made back. • Johnson County did not produce any revenue results. • Unicoi ROI was the highest and was mostly due to two large settlements. • Greene County was second highest ROI, you made 2.5x your investment. • And Washington County you made 1.8x. • Internet investment $30,000, Revenue $138,339, ROI 3.6
  • 34. Evaluation result • Cut YB Investment back from 5k/month to 2k/month allowing 3k/month to invest elsewhere • Voodoo is unable to negotiate at this time and is locked into a contract • When considering artwork and website were built into the 30k/year in addition to SEO and blogging content it is a reasonable price and investment • Voodoo is providing first page rank results • However, moving forward I would look to hold at current price or decrease since it will be a maintenance contract and the website and artwork would have come out of the first year investment
  • 37. Marketing: Awareness • Outdoor is one of the mediums that is increasing year to year • Outdoor advertising is a good match for the MVA campaign and Med Mal campaign since we are able to target by location • By selecting boards that are on the SR and Interstates with 200+ MVA we are catching people during their daily commute and getting frequency with our message • Outdoor serves as an awareness tool from the funnel perspective and a commute tool from the touch-point perspective • Because it is costly in order to maximize efficiency we can look to target MVA during high incident months and Med Mal during high incident months
  • 38. Marketing: Awareness • To further increase MVA ad message frequency we can layer it with a radio ad on radio stations targeted towards drivers with the most incidences M 18-34 • This will layer on the outdoor campaign to achieve awareness during commute • Since Friday’s at 3p-5p are a commute time and also the time of the most incidences we can achieve high frequency by owning this day-part • As an alternative to Outdoor and Radio combo we could do just TV. The problems I see here, is that it is highly competitive and will cost $80k to play at the same level as Arrington, Wolfe Rutherford etc.
  • 39. Email Marketing • Email marketing serves on both ends of the purchase funnel as well as different consumer touch-points • It can enhance credibility, promoting loyalty and gaining new clients via recommendations • It can target prospects at work, at home or on the go via their mobile device • This takes collecting everyone’s email address, when speaking to a client or prospect, trading business cards etc. ask if you can add them to your list • Content that builds credibility is key • You are paying for blog content, this is something you could use in an email or create new content based off of seasonality and services
  • 40. Email marketing continued • Content should relate to your targeted services • For Med Mal you could do a write up on avoiding hospitals during January and February because they are the busiest months and people put off treatment • You could do an article on July having 10% higher incidences due to more recent grads practicing, same goes with holidays and vacations for seasoned doctors on vacations • You could provide links to hospital consumer reports • Do an article on “what to do in a car accident” • An article advising caution on home commute Friday 3p-5p • As you can see the idea is to have a positive professional persona, this type of content is more likely to be shared and can be used across all platforms
  • 41. Email continued • Letter announcing a new service or significant changes to an existing service • Newsletter highlighting useful tips and company news, events, promotions • Republication of an industry related magazine, trade journal or newspaper article • Case study of a successful client solution you provided • Reprint of an article you contributed to an industry magazine or publication • Checklist of helpful tips for your industry / service
  • 42. Email how-to • Assign in-house person or contract out to consultant • Use constant contact or other easy to use email service • Send out 1x/month • Use professional, relevant messages and content such as prior slide recommends • Send at most opportune times, certain rules apply here ie. avoid weekends, Mondays, holidays and evenings • Track, Analyze and refine ie. Open rate, click thru rate • If I do this for you we will provide monthly updates
  • 43. Social Media • A lot of the content I just listed for email marketing can be used in social media and on your blog as well • Make sure you are using the content Voodoo is creating on your social media platforms • Facebook is most effective for personal, people stories. If your client had a good experience with you, ask them for a quote and put it on Facebook • Linkedin is more professional. Make sure you are following content relevant to your industry. Then like, and repost articles you find helpful or that “wow” you. Linkedin is also a good platform to post your own professional articles • Twitter is a good place to share the professional articles you liked or share your own articles
  • 44. Public Relations • You can also use this content for PR • PR will hit prospects at home or work • Get together a few local reporters email addresses and when you have a good story, pitch it to them, or just send them the story in press release form on your letterhead • You can get this content in newspapers digital and print and perhaps even on the news • When you reach out with a good story tell the reporters to use you as a legal expert in the future • Timing is the same on this, do it 1x per month, set aside second Friday of the month or whatever day, it should only take 10 minutes since you already have the content
  • 45. PPC/Content/Mobile • You rule SEO, now explore a completely track-able online method • When someone searches “car accident” you can come up in paid search as well as come up in articles via content • A cost efficient way to do this is to do mobile only • Set a monthly budget on Google Adwords and refine based off of most effective • Since it is highly-competitive you may choose to own keywords that haven’t been bid on yet • This will hit people on the lower end of the purchase funnel and can hit them at work, home or on the go • You could negotiate this into the contract for Voodoo to do for you or you could have your paralegal handle this on a weekly basis
  • 46. Facebook Sponsored • As new products are recalled and you have a product for liability you can do a Facebook sponsored ad advising the masses they may have a case • More cost efficient and track-able than TV since you can set it up to only pay-per-click • Other out-of-market companies just started using this tactic • You can also use this to for your other services advising people they may have a case or doing a sponsored story using your content
  • 47. Google Alerts • Set up Google Alerts to track local accidents • This will save your paralegal time and will serve her the stories to her email, rather than having her seek them out • You can set up Google Alerts for product liability as well to see what kinds of cases are out there • Set up Google Alerts for your firm name as well just in case there are stories out there about you
  • 48. Networking • Nothing will replace the one-to-one connection you make with a person in-person • It is key to set aside some time each month or bi-monthly to do a networking effort • Be sure to always ask for referrals • Make certain every friend and family member knows what kind of law you specialize in • Business cards for all employees • Guest lecture at a community college • Go to a chamber event twice a year • I’ve left some in the budget for business cards or keychain - beer-bottle-openers ie. networking swag
  • 49. Overview • Outdoor and Radio Awareness seasonally by practice area • PPC/Content/Mobile negotiated into Voodoo contract or paralegal or consultant handle 1x/week (4 hours/month) • Email 1x/month or more as content allows (1 hour/month) • Facebook Sponsored 1x/month or as product opportunity arises (1 hour/month) • Google Alerts Daily (2 hours/month) • Social Media 1x weekly (10 minutes each Twitter/Linkedin/FB 2 hours/month) • PR 1x/month or as content allows (1 hour/month) • Networking 1x month or bi-monthly (1 hour/month) • Monthly time investment: 12 hours/month
  • 51. Measurement and Goals • Grow page-views 10% up from 320/month to 355/month • Grow emails from 7/month average to 10/month • Grow MVA from $560,000 to $589,473 (5%) • Grow Med Mal from $429,500 to $452,105 (5%) • Grow Product Liability from $165,000 to $168,000 (2%)
  • 52. Tracking – seriousresults takes serioustracking • Ask everyone how they heard about you • Keep all client info in the same place like contact management zoho.com • Put a code in marketing materials 4 digit or word on each piece • Track phone calls and different phone numbers
  • 53. Evaluation • Conduct post-analysis next year using tracked leads • Send out survey via email at the end of the year • Measure effectiveness of campaign and changes in ROI
  • 54. Any Questions? • Thanks again for the opportunity. • I’ve enjoyed working on this for you and I’d be happy to continue on as a liaison or consultant. • If you feel I’ve done a good job please refer me and write me a quick recommendation on LinkedIn. Danielle Goodrich Strategic Marketing Consultant

Editor's Notes

  1. I didn’t want to only rely on one year of research to determine the budget allocation across practice areas. So I also looked at national statistics to see which practice area is most profitable.
  2. The above calculations take the national statistics and calculate out of 100 cases how much you would make based off of average percent of cases, success rate and median damages awarded.
  3. At the end of the proposal I will use the percentages of revenue you currently earn by practice area with the profitability statistics to allocate marketing budget by practice area.
  4. The above information is based off of 2012s client analysis.
  5. The age groups above were taken from tn.gov/safety/stats.shtml. These are the age groups by county that had the most MVA.
  6. http://editorial.autos.msn.com/article.aspx?cp-documentid=788126
  7. http://www.nydailynews.com/life-style/health/worst-hospitals-treat-poorest-americans-study-article-1.960361 http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1201002/ http://www.nbcrightnow.com/story/22051358/misdiagnosis-leading-cause-of-us-malpractice-payouts-study Missed or wrong diagnoses made up the lion's share of U.S. malpractice payouts -- which totaled nearly $39 billion -- during the past 25 years, finds a new study of more than 350,000 claims.
  8. Based off of 2012 Meade Clients
  9. I compiled the SR and Interstate information from tn.gov into the following chart to determine county and interstates with highest MVA rate. Green cells are 200+ MVA incidences.
  10. tn.gov
  11. tn.gov
  12. Purchased from consumer reports www.consumerreports.org/‎
  13. http://dockets.justia.com/browse/state-tennessee/court-tnedce/noscat-3/nos-362/
  14. http://articles.chicagotribune.com/1990-01-23/news/9001060951_1_beds-emergency-room-patients-hospitals   http://patients.about.com/od/atthehospital/a/July-Effect-Holidays-Vacations-Hospital-Medical-Mistakes.htm tn.gov
  15. Goal is to reach the consumer at every point of the purchase funnel. Currently, Meade is hitting the consumer at the evaluation stage. We want the consumer not to come in cold with no prior knowledge by achieving awareness and familiarity.
  16. Cohesive marketing strategy that will target the consumer through all touch-points. From at home, commute, work and more using outdoor, mobile etc. It often takes 3+ marketing touches for a consumer to make a purchase as shown in the figure above.
  17. The above chart shows how marketers divide their online budget.
  18. Pay-Per-Click, Content and Mobile marketing
  19. The flowchart shows the budget breakout by practice area, marketing method and seasonality. Green is MVA Blue is Med Mal Gray is Product Pink is All Services Budget is allocated to most profitable practice areas.
  20. Goals based off of current statistics.
  21. www.linkedin.com/pub/danielle-goodrich/9/637/b37/