Our general project support terms

1. LaSoft
Support Approach
Special Offer for UnderDock

2. Support terms in LaSoft
! Software breaks
! Every software has issues
! Not every issues is a fault of a development team
! Every software requires support
! You better agree with your software vendor on warranty and support terms
Every project is different and requires a unique level of support, but every software
needs support to some extent.
A good budgeting practice is to allocate 20% of the project budget for a project support during
the 12 months. But before moving forward we also have to understand following important topics:

3. Experts
Depending on the level of your support agreement,
different activities will be performed, and also
different kinds of experts will be involved.
1. Server infrastructure monitoring and support
2. Ongoing quality assurance
3. Bug fixing and minor improvements
4. UI/UX updates
5. User behavior monitoring

4. Options during the project support period
* having a higher monthly budget allow us to involve a dedicated Quality Assurance specialist who will monitor User Behavior and continuously
test your application, also having 250 hours we will involve DevOps expert who will continuously monitor your server infrastructure and react
on server connected issues almost immediately.
We offer comprehensive solutions for business optimization available for LaSoft clients only *