1. Welcome!

2. • Founded in 1999 by Robert Lamm
• 11 people on staff
– 2 Microsoft Certified IT Professionals (MCITP)
– 4 Microsoft Certified Professional (MCP)
– Also staff cross‐certified with
•HP •Sonicwall •Citrix
•Shoretel •Packeteer •Cisco

4. Virtualization
IP Phones
Bandwidth
Management
Storage
Remote Access
Server
PC’s

6. Technology management is similar to managing
financial investments . Just as the investment strategy
is guided by personal goals , IT investment should be
managed by the strategic goals of the company.
Sarvanan Devaraj, Rajiv Kohli.
The IT Payoff: Measuring the Business Value of Information Technology Investments.

7. People
Process
Data
Infrastructure

8. – more than a good technician or account manager
– able to understand our clients’ business and the
concept of risk management
– accountable
– able to sit down with C‐Level Management and
participate in goal setting and reporting

9. • Technical Services
• Sales/Account Management
• Consulting