55 minute session delivered at Lakeside Student Sponsored Day. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Princeton Day School Cross Cultural Communication Faculty SessionRosetta Eun Ryong Lee
80 minute session delivered to the faculty and staff of Princeton Day School. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Geared toward High School and Parents and Guardians. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
90 Minute Session Delivered to Abington Friends School Faculty and Staff. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
This document summarizes a presentation on cross-cultural communication. The presentation covered cultural values, norms of behavior, communication theories, and dimensions of cultural variability. It included an activity where partners enacted subtle nonverbal violations to experience cultural differences. The presentation discussed how cultural identifiers, power, and communication influence conflicts and relationships. It provided steps for analyzing assumptions and interpretations across cultures. The presentation aimed to help participants apply cross-cultural skills in their own lives.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
2 hour session delivered at the Multicultural Educators' Forum hosted by Fenn School. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
This document summarizes a presentation on cross-cultural communication given by Rosetta Eun Ryong Lee. The presentation covered key theories of cross-cultural communication, differences in cultural values and communication styles, and exercises to experience how non-verbal behaviors can vary across cultures. It emphasized developing cultural awareness and effectiveness through understanding one's own cultural filters, checking assumptions, and applying concepts like cultural humility in educational settings.
Princeton Day School Cross Cultural Communication Faculty SessionRosetta Eun Ryong Lee
80 minute session delivered to the faculty and staff of Princeton Day School. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Geared toward High School and Parents and Guardians. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
90 Minute Session Delivered to Abington Friends School Faculty and Staff. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
This document summarizes a presentation on cross-cultural communication. The presentation covered cultural values, norms of behavior, communication theories, and dimensions of cultural variability. It included an activity where partners enacted subtle nonverbal violations to experience cultural differences. The presentation discussed how cultural identifiers, power, and communication influence conflicts and relationships. It provided steps for analyzing assumptions and interpretations across cultures. The presentation aimed to help participants apply cross-cultural skills in their own lives.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
2 hour session delivered at the Multicultural Educators' Forum hosted by Fenn School. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
This document summarizes a presentation on cross-cultural communication given by Rosetta Eun Ryong Lee. The presentation covered key theories of cross-cultural communication, differences in cultural values and communication styles, and exercises to experience how non-verbal behaviors can vary across cultures. It emphasized developing cultural awareness and effectiveness through understanding one's own cultural filters, checking assumptions, and applying concepts like cultural humility in educational settings.
90 minute session delivered to Administrative Team. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
All Day Workshop delivered to Brightwater School faculty and staff. In the ever-changing landscape of student demographics and diversity initiatives, teachers face the challenge of creating a classroom environment that goes beyond celebrations of heroes and holidays. Whether we are educators beginning the journey or far down the path into multiculturalism and inclusivity, there is always room to grow. What are some strategies and best practices to become the educator with whom all children thrive?
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
In the ever-changing landscape of student demographics and diversity initiatives, the community faces the challenge of creating an environment that goes beyond celebrations of heroes and holidays. Whether we are beginning the journey or far down the path into multiculturalism and inclusivity, there is always room to grow. What are some strategies and best practices to help us create an environment where all faculty and staff feel effective and included, where all families feel welcome, and where all children thrive?
All day session delivered to the faculty of Evergreen School in Shoreline, WA. In the ever-changing landscape of student demographics and diversity initiatives, schools face the challenge of creating an environment that goes beyond celebrations of heroes and holidays. How does our sense of identity and how we communicate bring us closer or pull us apart? Participate in this interactive workshop to grow our intercultural skills individually, interpersonally, and institutionally.
5 hour session delivered to members of the Pacific Northwest Association of Independent Schools. In the ever-changing landscape of student demographics and diversity initiatives, teachers face the challenge of creating a classroom environment that goes beyond celebrations of heroes and holidays. Whether we are educators beginning the journey or far down the path into multiculturalism and inclusivity, there is always room to grow. What are some strategies and best practices to become the educator with whom all children thrive?
This document outlines an agenda and presentation on cross-cultural communication given by Rosetta Eun Ryong Lee. The goals of the presentation are to learn cross-cultural communication theories, examine how power and difference affect communication, and identify skills to improve cross-cultural effectiveness. The agenda includes discussions of cultural value differences, exercises to demonstrate challenges in cross-cultural interactions, and identifying skills like understanding cultural identities and checking assumptions to effectively communicate across cultures. The presentation aims to help participants apply these cross-cultural communication lessons to their own roles and interactions.
3 hour session delivered to the leadership team at The Bay School of San Francisco. We examined cross cultural communication theories, power and privilege, and gender bias to inform how to become effective leaders working across all lines of difference, particularly gender.
3 Hour Session delivered to faculty at Hamlin Robinson School. In the ever-changing landscape of student demographics and diversity initiatives, teachers face the challenge of creating a classroom environment that goes beyond celebrations of heroes and holidays. Whether we are educators beginning the journey or far down the path into multiculturalism and inclusivity, there is always room to grow. What are some strategies and best practices to become the educator with whom all children thrive?
3 hour session delivered to EarthCorps Seattle. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
The document discusses how digital networks have changed who potential audiences ("YOUs") are and how organizations can serve and influence them. It notes that with digital, anyone can now be a target audience and influence decisions. As a result, organizations need to broaden their focus from traditional intermediaries and practitioners to also include lay audiences. The OECD is adjusting to focus on serving these various "YOUs" through offerings like executive briefings, summaries, facts for all, lay articles, primers, and open access materials online. The overall message is that digital means more diverse audiences will find an organization's work, so the work needs to be accessible and relevant to these broader audiences.
The document discusses how digital networks have changed who potential audiences ("YOUs") are. Anyone can now influence decisions, so organizations need to serve a wider range of audiences. This includes lay audiences, NGOs, civil society groups, and others. The OECD is adjusting to serve these new "YOUs" through various free and low-cost offerings online like executive briefings, summaries, facts for all, primers, and lay articles. These take advantage of digital tools to reach more people while linking to paid resources. The key message is that digital means more diverse audiences must be served now rather than told to "go away" as they may become customers.
2 Hour Session delivered in two sessions to the faculty members of Shorecrest Preparatory School. How do we learn about our various group identities like female, African American, Buddhist, homosexual, middle class, etc.? From whom do we learn the meaning of these terms? What messages have we internalized about ourselves and others? What are the differences that result in one person having a healthy self identity and another person experiencing own-group shame and hatred? Learn how we can co-author the identity development of youth to progress toward positive success for all. This session looks particularly at how identity is supported in the classroom and through affinity groups.
Acting Naturally with Information - IA Summit 2017Marsha Haverty
Presented at 2017 Information Architecture Summit.
As humans, we are good at engaging different kinds of designs with different kinds of actions. Flexibility is in our nature. Yet, there’s something fundamental about us that makes our experience with a design feel natural, or…distinctly off. This talk draws on ecological psychology to see that natural human behavior is about two things: using information for selecting action, and relying on information for controlling action unfolding over time. Information architecture historically supported selecting, creating an actor-as-conductor of information dynamic. But, IA is increasingly relied on to help control the way action unfolds over time, an actor-as-sculptor of information dynamic. We’ll follow the thread of meaning for both to uncover factors leading to natural vs. unnatural behavior, and what we can do about it. Design examples will come from information environments that vary in how information manifests (from holograms and simulations in mixed reality to smart materials), how the actor engages it (gesture, voice, touch, among other methods), how much agency the system brings (autonomy, to machine learning and shades of intelligence), and how the system manifests to actors (text and visualization).
What we mean by meaning: new structural properties of information architectur...Marsha Haverty
Conference session: What we mean by meaning: new structural properties of information architecture. Presented at The Information Architecture Summit 2015, Minneapolis, Minnesota, 24 April 2015 and 25 April 2015 by Marsha Haverty
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
90 minute session delivered to Administrative Team. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
All Day Workshop delivered to Brightwater School faculty and staff. In the ever-changing landscape of student demographics and diversity initiatives, teachers face the challenge of creating a classroom environment that goes beyond celebrations of heroes and holidays. Whether we are educators beginning the journey or far down the path into multiculturalism and inclusivity, there is always room to grow. What are some strategies and best practices to become the educator with whom all children thrive?
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
In the ever-changing landscape of student demographics and diversity initiatives, the community faces the challenge of creating an environment that goes beyond celebrations of heroes and holidays. Whether we are beginning the journey or far down the path into multiculturalism and inclusivity, there is always room to grow. What are some strategies and best practices to help us create an environment where all faculty and staff feel effective and included, where all families feel welcome, and where all children thrive?
All day session delivered to the faculty of Evergreen School in Shoreline, WA. In the ever-changing landscape of student demographics and diversity initiatives, schools face the challenge of creating an environment that goes beyond celebrations of heroes and holidays. How does our sense of identity and how we communicate bring us closer or pull us apart? Participate in this interactive workshop to grow our intercultural skills individually, interpersonally, and institutionally.
5 hour session delivered to members of the Pacific Northwest Association of Independent Schools. In the ever-changing landscape of student demographics and diversity initiatives, teachers face the challenge of creating a classroom environment that goes beyond celebrations of heroes and holidays. Whether we are educators beginning the journey or far down the path into multiculturalism and inclusivity, there is always room to grow. What are some strategies and best practices to become the educator with whom all children thrive?
This document outlines an agenda and presentation on cross-cultural communication given by Rosetta Eun Ryong Lee. The goals of the presentation are to learn cross-cultural communication theories, examine how power and difference affect communication, and identify skills to improve cross-cultural effectiveness. The agenda includes discussions of cultural value differences, exercises to demonstrate challenges in cross-cultural interactions, and identifying skills like understanding cultural identities and checking assumptions to effectively communicate across cultures. The presentation aims to help participants apply these cross-cultural communication lessons to their own roles and interactions.
3 hour session delivered to the leadership team at The Bay School of San Francisco. We examined cross cultural communication theories, power and privilege, and gender bias to inform how to become effective leaders working across all lines of difference, particularly gender.
3 Hour Session delivered to faculty at Hamlin Robinson School. In the ever-changing landscape of student demographics and diversity initiatives, teachers face the challenge of creating a classroom environment that goes beyond celebrations of heroes and holidays. Whether we are educators beginning the journey or far down the path into multiculturalism and inclusivity, there is always room to grow. What are some strategies and best practices to become the educator with whom all children thrive?
3 hour session delivered to EarthCorps Seattle. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
The document discusses how digital networks have changed who potential audiences ("YOUs") are and how organizations can serve and influence them. It notes that with digital, anyone can now be a target audience and influence decisions. As a result, organizations need to broaden their focus from traditional intermediaries and practitioners to also include lay audiences. The OECD is adjusting to focus on serving these various "YOUs" through offerings like executive briefings, summaries, facts for all, lay articles, primers, and open access materials online. The overall message is that digital means more diverse audiences will find an organization's work, so the work needs to be accessible and relevant to these broader audiences.
The document discusses how digital networks have changed who potential audiences ("YOUs") are. Anyone can now influence decisions, so organizations need to serve a wider range of audiences. This includes lay audiences, NGOs, civil society groups, and others. The OECD is adjusting to serve these new "YOUs" through various free and low-cost offerings online like executive briefings, summaries, facts for all, primers, and lay articles. These take advantage of digital tools to reach more people while linking to paid resources. The key message is that digital means more diverse audiences must be served now rather than told to "go away" as they may become customers.
2 Hour Session delivered in two sessions to the faculty members of Shorecrest Preparatory School. How do we learn about our various group identities like female, African American, Buddhist, homosexual, middle class, etc.? From whom do we learn the meaning of these terms? What messages have we internalized about ourselves and others? What are the differences that result in one person having a healthy self identity and another person experiencing own-group shame and hatred? Learn how we can co-author the identity development of youth to progress toward positive success for all. This session looks particularly at how identity is supported in the classroom and through affinity groups.
Acting Naturally with Information - IA Summit 2017Marsha Haverty
Presented at 2017 Information Architecture Summit.
As humans, we are good at engaging different kinds of designs with different kinds of actions. Flexibility is in our nature. Yet, there’s something fundamental about us that makes our experience with a design feel natural, or…distinctly off. This talk draws on ecological psychology to see that natural human behavior is about two things: using information for selecting action, and relying on information for controlling action unfolding over time. Information architecture historically supported selecting, creating an actor-as-conductor of information dynamic. But, IA is increasingly relied on to help control the way action unfolds over time, an actor-as-sculptor of information dynamic. We’ll follow the thread of meaning for both to uncover factors leading to natural vs. unnatural behavior, and what we can do about it. Design examples will come from information environments that vary in how information manifests (from holograms and simulations in mixed reality to smart materials), how the actor engages it (gesture, voice, touch, among other methods), how much agency the system brings (autonomy, to machine learning and shades of intelligence), and how the system manifests to actors (text and visualization).
What we mean by meaning: new structural properties of information architectur...Marsha Haverty
Conference session: What we mean by meaning: new structural properties of information architecture. Presented at The Information Architecture Summit 2015, Minneapolis, Minnesota, 24 April 2015 and 25 April 2015 by Marsha Haverty
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
This document outlines an agenda and goals for a workshop on cross-cultural communication. The workshop aims to help participants expand their understanding of culture, learn communication theories and cultural differences, and identify skills for effective cross-cultural communication. The agenda includes exercises on cultural identifiers, non-verbal communication violations, power and communication, and applying skills. The workshop goals are to help participants examine how identity, power, and privilege impact communication across cultures.
Rosetta Eun Ryong Lee presented on cross-cultural communication at the White Privilege Conference 2012. The presentation covered cultural values and norms that influence communication, dimensions of cultural variability, and theories of cross-cultural communication. Interactive exercises were used to demonstrate how cultural identifiers and power dynamics can affect interpretation. The presentation emphasized checking assumptions, analyzing interpretations, and considering intent versus impact in cross-cultural interactions. Resources on stereotype threat, intercultural communication, and analyzing cross-cultural experiences were provided.
3 Hour Session Delivered to parents and guardians at Bright Water School. What are cultural competencies? How do cultural identifiers, communication, power, privilege, and difference feed into our ability and efficacy in living and working across difference? Through learning, discussions, and exercises, we increase our competencies and grow in out ability to see and appreciate differences.
All day session for faculty, staff, and others of Shorecrest Preparatory School. In the ever-changing landscape of student demographics and diversity initiatives, schools face the challenge of creating an environment that goes beyond celebrations of heroes and holidays. Whether we are beginning the journey or far down the path into multiculturalism and inclusivity, there is always room to grow. What are some strategies and best practices to become the community within which all children thrive? On this day, we will encounter concepts of identity development, cross cultural communication, and classroom and environmental assessment tools to assist in individual, interpersonal, and institutional growth.
Puget Sound Educational Services District Cross Cultural CommunicationRosetta Eun Ryong Lee
90 Minute session delivered to school nurses of Puget Sound Educational Services District. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
This document is a presentation on cross-cultural communication given by Rosetta Eun Ryong Lee. The presentation covers dimensions of cultural identity, factors that influence communication styles, cultural values and norms, and exercises demonstrating non-verbal communication differences. It emphasizes understanding one's own cultural filters and checking assumptions. The goal is to develop respect for diverse perspectives and willingness to learn from different communication approaches.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
King County Dispute Resolution Center Cross Cultural CommunicationRosetta Eun Ryong Lee
2 Hour session delivered to volunteer mediators of the King County Dispute Resolution Center, as well as additional participants from the general public. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
1 Hour Session delivered to Faculty at Packer Collegiate Institute. Description - Cross Cultural Communication
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
2 Hour Session open to the Public. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
This document outlines an agenda and presentation by Rosetta Eun Ryong Lee on effective communication across differences. The presentation covers topics like cultural competency, cross-cultural communication, cultural identifiers and power dynamics, and developing intercultural sensitivity. It includes models of cultural competence and identity, discussions of communication styles and non-verbal behaviors across cultures, and exercises to help participants examine their own assumptions and improve intercultural understanding and effectiveness. The goal is to provide tools for respecting cultural differences and communicating more successfully in diverse settings.
Similar to Lakeside Cross Cultural Communication (17)
Session for parents and other caretakers. "It was only a joke." "I didn't realize what that meant." "My friend told me it was okay." Young people use derogatory language and perpetuate harmful stereotypes as they test boundaries, repeat what they hear in the media, attempt off color humor, and more. How do you navigate microaggressions - those words and actions that offend or hurt, even though they may be unintended? Learn some of the obstacles of authentic conversations, as well as practical strategies for when microaggressions happen. Discuss and practice how to “call in” privately, interrupt in the moment publicly, and receive interventions gracefully.
Folk wisdom tells us young children don't notice differences or have any biases, yet research is telling us otherwise. What are age appropriate ways to develop intentionally inclusive and identity conscious children? [This session addresses the developmental needs of children in grades K-8)
Session for Maret School Families. Identity, Identity Development, School, Affinity Groups, and Conversations at Home in support of positive identity development.
Session for middle school youth on social stages, naturally shifting friendships, and conflicts that may arise. Support for understanding self, understanding others, skills for advocating for what you want, respecting what others want.
Student session, meant for a two day retreat. Part 1: Leading from our Full and Authentic Identities. Part 2: Modeling Allyship and Solidarity. Part 3: Practicing Everday Equity
This document discusses strategies for maintaining well-being and building support networks after attending a gathering. It recommends staying connected to experts and allies met at the event by asking them questions. Specific strategies are provided for building coalitions at home, such as finding hidden allies, affirming others, and creating "mini-mes" to spread ideas to new people. Developing self-care practices like affirmations, mantras, and balancing logical and emotional thinking are also suggested. The document concludes by offering additional resources and inviting final comments.
This document discusses facilitating affinity groups. It begins with definitions of affinity groups, alliance groups, and interest groups. It then discusses the value of affinity groups in providing safety, affirmation, identity socialization and resilience. Guidelines are provided for successful affinity groups, such as having participant-driven curricula and opportunities for sharing. Potential challenges are also outlined, such as lack of consistency or reinforcement of stereotypes. The document argues affinity groups strengthen communities and provides equity rather than just equality. Resources for further information are provided.
How do we learn about our various group identities like female, African American, Buddhist, gay, middle class, etc.? From whom do we learn the meaning of these terms? What messages have we internalized about ourselves and others? What are the differences that result in one person having a healthy self identity and another person experiencing own-group shame and hatred? Learn how we can co-author the identity development of youth to progress toward positive success for all.
In the ever-changing landscape of student demographics and diversity initiatives, teachers face the challenge of creating a classroom environment that goes beyond celebrations of heroes and holidays. Whether we are educators beginning the journey or far down the path into multiculturalism and inclusivity, there is always room to grow. What are some practical strategies and best practices to become the educator with whom all children thrive?
This document outlines Rosetta Eun Ryong Lee's holistic approach to diversity, equity, and inclusion. Her approach focuses on heart, head, and hands. The heart orientation involves empathy, perspective, and relationships. The head orientation includes knowledge, awareness, and systems thinking. The hands orientation centers around capacity building, consciousness raising, and adaptation. Lee facilitates discussions to help participants understand their own identities, experiences, values, and motivations in relation to diversity and equity issues. She encourages deep listening and sharing in small groups to build understanding and relationships. The goal is to thoughtfully consider what communities need and how to have meaningful conversations around important topics.
Who We Are and As We Are: Identity Based Leadership for Diversity, Equity, and Inclusion
In this day-long session, you will engage in exploring your own identities, the journey that got you here, and how it affects your interactions with students, colleagues, and families. Building on that learning, you will engage in learning and sharing best practices for cultivating leadership in others, ensuring voice in DEI conversations, and institutionalizing DEI as a habit as well as a professed value. Whether you are a DEI leader in school or in another role wanting to make DEI a core part of your practice, this day will provide opportunities to self-reflect, learn from others, and walk away with actionable strategies.
3.5 Hour Session with division leaders and DEI leaders of Spence School. Process for identifying strengths of existent programming and ideating improvements for a K-12 identity development scope and sequence.
The document discusses gender and sexuality diversity. It begins with definitions of key terms like biological sex, gender identity, gender expression, and transgender. It then discusses how gender is typically portrayed and outlines a more inclusive paradigm. The document shares the mission and beliefs of Seattle Girls' School, and how it has worked to be more welcoming through education, examination, planning, implementation and adaptation. Examples of changes at SGS include admissions, forms, introductions and curriculum to be more inclusive of all identities. The presentation concludes with discussion questions and resources for further information.
In the ever-changing landscape of student demographics and diversity initiatives, teachers face the challenge of creating a classroom environment that goes beyond celebrations of heroes and holidays. Whether we are educators beginning the journey or far down the path into multiculturalism and inclusivity, there is always room to grow. What are some practical strategies and best practices to become the educator with whom all children thrive?
As leaders of our institutions, we need to have strategic vision and global understanding to manage meaningful change. What demographic and philosophical changes make diversity and inclusion an imperative value added rather than a desired additive? What factors help us understand where the school is on the spectrum of exclusive clubs to inclusive organizations? How do we move our communities strategically at the pace that is right for the school? How do we sustain our positive growth over time? Discuss these questions and gather tools to help our schools become the leading edge of cultural competency, inclusion, and equity.
This document outlines Rosetta Eun Ryong Lee's approach to equity work, which focuses on developing holistic understanding and taking action. Her approach emphasizes developing knowledge and awareness through readings and research, cultivating empathy and perspective-taking, and building capacity for consciousness, assessment, and adaptation through simulations, case studies, and processes. The goal is to have small group discussions where participants reflect on and share their experiences and perspectives to cultivate relationships and understanding.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
OpenID AuthZEN Interop Read Out - AuthorizationDavid Brossard
During Identiverse 2024 and EIC 2024, members of the OpenID AuthZEN WG got together and demoed their authorization endpoints conforming to the AuthZEN API
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Fueling AI with Great Data with Airbyte WebinarZilliz
This talk will focus on how to collect data from a variety of sources, leveraging this data for RAG and other GenAI use cases, and finally charting your course to productionalization.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceIndexBug
Imagine a world where machines not only perform tasks but also learn, adapt, and make decisions. This is the promise of Artificial Intelligence (AI), a technology that's not just enhancing our lives but revolutionizing entire industries.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Digital Marketing Trends in 2024 | Guide for Staying AheadWask
https://www.wask.co/ebooks/digital-marketing-trends-in-2024
Feeling lost in the digital marketing whirlwind of 2024? Technology is changing, consumer habits are evolving, and staying ahead of the curve feels like a never-ending pursuit. This e-book is your compass. Dive into actionable insights to handle the complexities of modern marketing. From hyper-personalization to the power of user-generated content, learn how to build long-term relationships with your audience and unlock the secrets to success in the ever-shifting digital landscape.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
WeTestAthens: Postman's AI & Automation Techniques
Lakeside Cross Cultural Communication
1. What I Said and What I Meant:
Cross Cultural Communication
Lakeside Student Sponsored Day
Rosetta Eun Ryong Lee
Seattle Girls’ School
rlee@seattlegirlsschool.org
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
3. Agenda
Cross Cultural Communication
Cultural Values, Norms of Behavior,
and Communication
Exercise: Nonverbal Violations
Cultural Identifiers, Power, and
Communication
Discussion: Cross Cultural Conflict
So What? Now What?
Rosetta Eun Rosetta Eun Ryong Lee Eun Ryong Lee
Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
Rosetta (http://tiny.cc/rosettalee)
Rosetta Eun Ryong Lee
4. Cross Cultural Communication
What is it?
How is it Different from Intercultural
Communication?
CCC Theories
– Face-Negotiation Theory
– Conversational Constraints Theory
– Expectancy Violation Theory
– Anxiety/Uncertainty Management Theory
– Communication Accommodation Theory
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
5. Dimensions of Variability
Individual - Collectivistic
Low Context - High Context
Masculinity - Femininity
High Uncertainty - Low Uncertainty
Avoidance Avoidance
Vertical - Horizontal
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
6. Factors that Influence
Personality Orientation
Individual Values
Self Construal
- Independent
- Interdependent
Individual Socialization
Cultural Norms and Rules
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
7. RELATIONAL
Cultural Value Differences Individualism
self-reliance, independence
Collectivism
group interdependence
(selfis h ) (mindless follower)
Informality Formality
directness, give and take discussion indirectness, protect "face"
(rude and abrupt) (stiff and impersonal)
Competition Cooperation
individual achievement group achievement
(egotistical, show-off) (avoiding doing work or taking responsibility)
AUTHORITY
Egalitarianism Hierarchy
fairness, belief in equal opportunity privilege of status or rank
(being picky, on a soapbox) (power hungry or avoiding accountability)
TEMPORAL
Use of Time Passage of Time
"Time is money" "Time is for life"
(doesn’t get the important things in life) (lazy and irresponsible)
Change/Future Tradition/Past
Adaptability ensures survival Stability ensures survival
(muckraker, stirs up trouble) (old-school, afraid of change)
ACTIVITY
Action orientation "Being" orientation
"Make things happen" "Let things happen"
(rushes without thinkin g ) (indecisive and slow)
Practicality Idealism
Efficiency is always best Always maintain principles
(impersonal and unscrupulous) (naïve and impractical)
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
8. Exercise: Non-Verbal Violations
1: Please pick a partner and stand.
2: Begin to converse about your out of
school hobbies, interests, and
passions.
3: You will receive a piece of paper
describing nonverbal behaviors.
4: Scan the piece of paper. Do not share
the information.
5: INCREMENTALLY dramatize the
nonverbal behavior.
6: Make note of thoughts or feelings you
experience.
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
9. Debrief: Nonverbal Violations
Did the INTENT of your described
behaviors allow you to display
them more enthusiastically?
What was the IMPACT of the
behaviors of your partner?
Did knowing that “odd” behaviors
may be part of the exercise
help you accept your partner’s
behavior?
In working with people from
various communities, what do
you take away from this
exercise?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
10. Identifiers, Power,
and Communication
Internalized Oppression/Dominance
Stereotype Threat
Accumulated Impact
Code/Mode Switching
Fish Seeing the Water
“Norm” “Normal” “Good”
“Intent” versus “Impact”
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
11. Discussion: Cross Cultural Conflict
Think about a recent conflict which you
now know to be true to be at heart a cross
cultural communication difference or an
issue of power and identities. Using some
of the terminology introduced, discuss
with a partner or group of three what was
going on to cause the conflict.
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
12. So What? Now What?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
13. Assumptions and Interpretations
• Mental Models
• Ladder of Inference
Belief
Conclusions
Selective Data
Observable Data
• Tools of Action
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
14. Checking Assumptions and
Interpretations: Steps to Analyze
1. What did you see/hear (raw data)?
2. What are your personal filters (cultural
values, norms, and identifiers)?
3. What was your interpretation of what you
saw/heard (inference)?
4. How did you feel as a result?
5. What do you want?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
15. Final Questions or Comments?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
16. Resources
• “Stereotype Threat” by Joshua Aronson
• David K. Berlo, The Process of Communication (New York: Holt,
Rinehart, and Winston, 1960)
• Brenda J. Allen, Difference Matters: Communicating Social Identity
• William Gudykunst, Cross-Cultural and Intercultural Comunication
• Milton Bennett, PhD, Intercultural Communication Institute
www.intercultural.org
• National Coalition Building Institute
• “Non-Verbal Communication Across Cultures” by Erica Hagen,
Intercultural Communication Resources
• Thiagi.com
• Thrive! Team Dynamics
• Nonverbal Violations by Stella Ting-Toomey
• http://www.analytictech.com/mb021/action_science_ history.htm
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
17. Presenter Information
Rosetta Eun Ryong Lee
6th Faculty and
Professional Outreach
Seattle Girls’ School
2706 S Jackson Street
Seattle WA 98144
(206) 805-6562
rlee@seattlegirlsschool.org
http://tiny.cc/rosettalee
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Editor's Notes
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee Introductions - name, school, why this workshop
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee Interactive presentation structure: theory, examples, activity, break Goals: information, conversation, activity for experience and to use in classroom and/or professional development. Requests and FYI: Theory overview only, but ask questions if unclear, please hold examples for example section, not everyone can relate to by personal experience so we do activities. Shared experience gives an opportunity to experience or witness something firsthand. Will not get to every theory in depth nor will we be able to share all experiences. Goal is to introduce for further study and gain enough examples to apply. Resource materials: available online (google sites on bottom border of presentation
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee CCC - comparison of communication styles and norms across several cultures ICC - what happens when communication occurs between two or more people from different cultures Face Negotiation Theory - different cultures communicate with/without consideration of “face” - self-worth, self-respect, pride, etc. Conversational Constraints Theory - different cultures have different words/modes depending on roles (gender,hierarchy, age, etc.) Expectancy Violation Theory - different cultures have varying norms around what to expect in communication exchange, as well as different responses in how violation of those expectations are dealt with. Anxiety/Uncertainty Management Theory - different cultures communicate differently in situations where roles and norms are not necessarily familiar. Communication Accommodation Theory - different cultures adapt to varying degrees depending on circumstance and relationships. EXAMPLE: Face: “I have two tickets to the school auction for you if you’d like. I’d be pleased if you would join us.” “I know the auction is expensive and you may not be able to afford them. If you need assistance, please don’t hesitate to tell me.” Constraints: US Mainstream has “hello as greeting for all.” Korean has 3 levels, informal, casual-formal, and formal. Use of terms communicate respect and role in any relationship hierarchy. Expectancy: God Bless You, Thank you, You ’re welcome Anxiety: Big conference or group gathering - Standing around on the outside or taking up space in the middle of the room Accommodation: When in Rome do as the Romans do. Doesn ’t anyone speak ENGLISH around here?
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee Dimensions of Variability look at where cultures lie along a continuum between modes of communication. No one dimension explains all facets. Individual-Collectivistic: higher value is placed on the individual or the community and collective. Individualistic cultures tend to have a certain freedom and directness of language, whereas collectivistic cultures tend to have role or in-group based language and social expectations. Low context-high context: communication is either entirely dependent on the words or dependent on a complex matrix of words, nonverbal signals, relationships, and roles. Masculinity-Femininity: NOT about “how men typically” or “women typically.” Rather, communication is either typically for accomplishing tasks or typically for building relationships. However, masculinity-femininity also deals with gender issues at the cultural and individual levels - how gender roles are distributed in a culture. Low Uncertainty-High Uncertainty: Uncertainty Avoidance is the degree to which members of a culture try to avoid uncertainty. High uncertainty avoidance cultures low tolerance for ambiguity, higher levels of anxiety and energy release, need for rules and absolute truth, less tolerance for people or groups with deviant ideas or behavior. Low uncertainty avoidance cultures have lower stress levels and weaker superegos, accept dissent and take risks ” Vertical-Horizontal: Power Distance is the extent to which the less powerful members of institutions and organizations accept that power is distributed unequally. Members of high power distance cultures accept power as part of society, and stress coercive or referent power. Members of low power distance believe power should be used only when it is legitimate and prefer expert or legitimate power. Cultures have varying mixtures of dimensionality. Russian culture, very collectivistic and horizontal, is also masculine, low context, and low uncertainty. EXAMPLES: Gender: US Mainstream “I want to ask for a favor.” Many Native American cultures long conversation of how things are, and inquiries about family and well being before asking anything of desire or need. Certainty: Chinese Proverb “Add legs to a snake after you have finished drawing it.” US Mainstream equivalent “If it ain’t broke, don’t fix it.”
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee Personality Orientation: factor like MBTI Personality types Individual Values: Idiocentrism and allocentrism Self construal: Does one consider oneself a unique and apart individual from others in the community or an element of an interdependent community? Individual Socialization: What was actively taught by parent/role models/peers/society? What experiences has the person had in terms of positive or negative socialization? Cultural norms and rules. These can be dynamic and specific to a time and place. Dangerous to look at cultural identities and assume the whole picture of the person ’s communication style is known. Although CCC helps reveal generalities and patterns, there are too many individual factors to make these general patterns universal. EXAMPLE: As an unmarried Korean American woman and immigrant, there are many assumptions that can be made about my communication. However, there are factors like my being an INFP, strong values around doing the right thing, my being an interdependent person who likes to read the context to fit in or fit the need, socialization around being heard when I am assertive or even abrasive, and the fact that I function as a teacher of children in US Mainstream culture, I go closer or further away from those assumptions.
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee Most conflict due to value differences. All values are good on face value. But we have different value PRIORITIES, which makes us prefer some values over others. When we see others through the lens of our own preference, we don ’t see the value for the good that inherently is, we see it as a failure to meet our own standards.
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee • IO/ID - trace cycle of oppression using women and leadership and communication. “sugar and spice” and “snips and snails,” women too emotional, women poor leader IO: women feel the need to “masculinize” herself through clothes, demeanor, and speech. ID: men feel the necessity to speak or lead in meetings. Rewards: “She’s got balls.” “What a real man.” Punishments: “She’s a bitch.” “He’s a pussy.” Negative impact for everybody: people cannot behave with complete freedom. • Stereotype Threat - Joshua Aronson. Took work of Claude Steele further (sidebar: Claude Steele now doing work to go beyond into impact of white people on stereotypes of whites being bigoted). Impact of stereotype threat on tests. I - Test 1: trying to figure out if this is a good test. No performance differences between AA and whites. Test 2: tests intelligence. Often a reflection of academic performance and indicator of future success. Achievement gap appears. II - both groups told test is just to see if it ’s a good test. Test 1: no achievement gap. Test 2: boxes to declare race. Achievement gap appears. III - Test 1: all women and all men math tests. No difference. Test 2: all women except one man. Gap appears. Add another man. Gap gets bigger. IV - All white male engineering students taking a math test. Test 1: high achievement. Test 2: we’re trying to figure out why Asians do so much better on these tests. Scores drop. • Accumulated Impact - We know as educators what accumulated impact is “what time is it?” “what time is it?” “what time is it?” 1st few times no big deal. Then annoyance then irritability then anger. Kid 20 doesn’t know your experience and reads the situation as “you’re such an angry person.” when in reality there has been so much happening leading up to that point. You may be able to curb your response at times, but often, we can’t help but respond from the accumulation. Example: AA “You’re so articulate” Obama brought to national discussion. Example: Asian Americans “Where are you from?” • Code/Mode Switching - Because of our cultural identities and socialization, some of us can dress, speak, and be the same way from home to work to friends to clubs to whatever. Others of us have to adopt different modes and codes every time we enter a new situation. Example of teacher who sees student in “the outside world” and noticing tremendous difference. Question: what is the unsafe/unwelcoming culture of the classroom that forces the student to so drastically code and mode switch? PRIVILEGE • Fish Seeing the Water: Ask a fish what water is like and it will not know what you ’re talking about. Ask a land-dwelling animal what water is, and it will tell you lots “it’s cold, it’s wet, I can’t breathe in it, this is how you move in it, etc.” White people sometimes say “I have no culture.” Not true. Just fish not seeing the water. Important to understand the culture of dominance so that we can understand how it does not treat some people fairly. • Normal versus Good: What happens statistically frequently is called “norm.” We have a tendency to interpret this as “normal” which has a value judgment associated with it. We then extend normal into good. When someone sneezes, the norm in this culture is to say “bless you.” We then consider this “normal.” Then we judge people who don’t say “bless you” as being rude or uncaring. Not necessarily. When we expect people to speak or behave in certain ways, we need to examine whether we are expecting these things because it’s the norm or because it’s good. • Intent versus Impact: In privilege, we sit in the luxury of concentrating on the intent more than impact. What we say and do can hurt or oppress, but we sometimes dismiss it citing that we “didn’t mean to.” ANALOGY: If you’re driving down the street and you accidentally run over someone’s foot, you’re going to leap out of the car. “I’m so sorry. Are you okay? Are you in a lot of pain? Can I get you to a hospital?” Imagine how ridiculous it would be if we got out of the car and said “I didn’t mean it. It can’t be THAT bad. Aren’t you exaggerating a bit rolling around on the ground like that? I didn’t do it on purpose, so I don’t see what the big deal is.” Yet this is what we do sometimes when someone tells us about an impact our words or actions have on them. Impact that is just as if not more painful than physical injury. We need to stop and listen and acknowledge when these things happen and work to stop and undo the accumulation. EXAMPLE: My walking down the street and asking a struggling man who was missing his arms below the elbow is he “needed a hand.” My intent was trying to be helpful, but impact was probably anger or pain. I need to own it.
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee A common dichotomous descriptor of communication is direct and indirect communication. Indirect communication assumes that people understand the meaning without having to tell everything. It tones down unpleasant aspects of the message by using convoluted language and metaphors. Pros - gentler to the listener, honors relationships, lyrical. Cons - open to several interpretations, takes time, requires listener to pay attention to the message under the message. Direct communication makes everything explicit. People using this mode of communication tell you exactly what mean in a direct and assertive fashion. Pros - clear, understand the words and understand the message, efficient. Cons - can be abrupt or alienating to the listener, does not take into account relationships or context. What is an occasion you now know to be true, about an interpersonal conflict that really had to do with differing cross cultural communication?
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee Validity of experience. Being PoC does not make you exempt from CCC Conflicts Verbally advocate for yourself. Help others understand these differences and how they affect communication. Take the personal out of these interactions and make them more about reaching for more effective communication.
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee Mental Model - How we understand our world and how it works. Our brains are designed to do it. Ladder of Inference - constantly happening, and when unchecked, forms a mental model that may or may not be true. Give handout example REAL EXAMPLE: Parent calls me in for a meeting about concerns. “You are a very mean teacher, and my daughter cannot approach you for any help.” “She said that you won’t help students unless you make an appointment.” “You told her that she needs to tell you three days in advance if she wants any help from you.” Observable data. Student comes up night before a week-long assignment is due and says she does not understand the assignment. Unfortunately, I have another appointment and cannot help her in that moment. I remind her that she has had a week to ask questions, and though unfortunate that circumstances worked out this way, she can avoid this situation by looking over the assignment early and asking for help earlier so that we have some options for appointments. “Imagine if you asked for help three days ago - I could have had so many options for appointments to get you the help you need.” Tools of Action helps us check assumptions earlier in the process and avoid conflict or erroneous beliefs.
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee Thrive! Group Dynamics communication model asks people in conflict to check assumptions and communicate what is at the core.
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee • Non-Verbal Communication – breakdown of some major categories of non-verbal communication as well as some differences you will find across different cultures. • Cultural Value Differences – some differences in cultural values around categories like relational and temporal. These differences can sometimes lead to major miscommunication and conflict due to value judgment. • 7 Criteria for Values – useful in thinking about values and value systems. I personally believe that TRUE values are never bad, but we tend to judge others based on their value PRIORITIES. The 7 criteria reminds us what makes a value a value and hopefully steers us clear of believing them invalid for someone else. • Values Definition Table – several values and basic definitions. I have found this table useful in values clarification exercises and conflict resolution for the sake of verbalizing what is at the root motivation of actions and statements that lead to conflict. (The last two documents are part of something I developed for an ethics primer for middle school and high school students. If interested in more, please go to http://www.nwabr.org/education/ethicslessons.html#PR . Though the organization is biomedicine focused, the primer is very cross-curricular.) • Yin-Yang Telephone – Direct and Indirect Communication • Whispers – Distractions and Internal Monologues of Intercultural Communication • Left Column Communication – Separating the actual observable data and internal thoughts, feelings, interpretations, and inferences. Includes theory, example, and blank form. • Non-Verbal Violation – Activity designed to demonstrate the discomfort and offense caused by conflicting nonverbal cues and norms. Wonderful activity developed by a fantastic facilitator, Stella Ting-Toomey. • Communication Exercises – I developed this series of communication activities to kick off my school ’s all-school anti-bias programming. They are activities designed to demonstrate one-way and two-way communication, importance of objective and careful listening, dialogue and debate (supportive and defensive forms of communication), and intercultural communication and conflict. They were developed for 6th-8th graders, but I have used these exercise with adults with minor adjustments and deeper reflection questions. • Effective Interventions – Material I used in my classroom to give students some tools around interrupting offensive remarks, jokes, and slurs. You may find it a little puerile to use with adults, or you may find it a resource accessible to anyone. No matter what, I hope you find it a useful talking point for people looking to apply oppression, privilege, and power understanding to everyday situations. • Growing As an Ally – A complementary piece I used with “Effective Interventions” to give students tools around being an ally rather than, well, the self-righteous jerks they were being with each other at times. Gives thinking and doing points for folks eager to enter the world of allyship. • Book: Kiss, Bow, or Shake Hands by Morrison and Conway. Although meant for the business traveler, this book makes a handy resource for looking up general customs and norms of several countries. Use with caution, of course, that you are using it as an FYI starting point rather than an idiot ’s guide to intercultural communication.
Cross Cultural Communication 04/04/12 Rosetta Eun Ryong Lee