Pemberton launched Krispy Natural crackers but the product initially failed to gain traction in the competitive cracker market. The COO relaunched Krispy Natural with a revamped strategy including a focus on pull marketing, content marketing, and premium pricing. The changes were a success and Krispy Natural became the most successful brand in North America, gaining an 18% market share while competitors lost a total of 10% share. The COO's revamped strategy transformed Krispy Natural into a legendary brand for the company.