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ISO/IEC 27001:2005 naar ISO 27001:2013 Checklist
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Problem Management Overview
Problems use the same prioritisation as incidents. In order to prioritise, the impact and severity must be assessed.
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ITIL Incident Management Workflow PowerPoint Presentation Slides
Introducing our content ready ITIL Incident Management Workflow PowerPoint Presentation Slides. Talk about the need for implementing incident management processes such as maintaining service levels, meeting service availability requirements and so on. The topic-specific incident resolution workflow PowerPoint presentation contains twenty-two editable PPT slides to serve all your business needs. Take advantage of the professionally designed problem management best practices PPT slideshow to discuss with your team the key issues of ITIL workflow like lack of transparency, decreased customer satisfaction, high risk of business etc. Demonstrate best practice of ITIL management like creating and maintaining a knowledge base and handling major incidents etc. Utilize the visually appealing ITIL framework PowerPoint compete deck to showcase benefits of ITIL e.g. maintain dashboard and reports etc. You can also use the PPT slides to represent stages of the IT incident management lifecycle. Thus, download the informative and interactive PowerPoint templates to list down the key performance indicators of IT incident management. From this day forward you won't look back. Our ITIL Incident Management Workflow PowerPoint Presentation Slides keep you focused ahead. https://bit.ly/2So2pXt
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Recommended
ISO/IEC 27001:2005 naar ISO 27001:2013 Checklist
Use this checklist to record evidence of conformance to the new and enhanced requirements of ISO/IEC 27001:2013. You may complete it
during one or more visits.
Problem Management Overview
Problems use the same prioritisation as incidents. In order to prioritise, the impact and severity must be assessed.
Business Continuity - Business Risk & Management
Here\'s background information on Business Risk & Management\'s business continuity program
Overview of ISO 27001 ISMS
General overview of standard ISO/IEC 27001, and its correspondence with ISO 9001.
ITIL Incident Management Workflow PowerPoint Presentation Slides
Introducing our content ready ITIL Incident Management Workflow PowerPoint Presentation Slides. Talk about the need for implementing incident management processes such as maintaining service levels, meeting service availability requirements and so on. The topic-specific incident resolution workflow PowerPoint presentation contains twenty-two editable PPT slides to serve all your business needs. Take advantage of the professionally designed problem management best practices PPT slideshow to discuss with your team the key issues of ITIL workflow like lack of transparency, decreased customer satisfaction, high risk of business etc. Demonstrate best practice of ITIL management like creating and maintaining a knowledge base and handling major incidents etc. Utilize the visually appealing ITIL framework PowerPoint compete deck to showcase benefits of ITIL e.g. maintain dashboard and reports etc. You can also use the PPT slides to represent stages of the IT incident management lifecycle. Thus, download the informative and interactive PowerPoint templates to list down the key performance indicators of IT incident management. From this day forward you won't look back. Our ITIL Incident Management Workflow PowerPoint Presentation Slides keep you focused ahead. https://bit.ly/2So2pXt
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ITIL Incident Management Workflow - Process Guide
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here
http://flevy.com/browse/business-document/itil-incident-management-workflow--process-guide-3020
DOCUMENT DESCRIPTION
This document establishes an Incident Management (IM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Incident Life-cycle stages
Prioritization Matrix
Categorization
Incident Closure codes
Functional and Hierarchic Escalation Matrix
Major Incident Procedure
Reporting
Iso 27001 isms presentation
This cool presentation gives a brief introduction about the ISO 27001:2005
ISO/IEC 27001:2022 – What are the changes?
ISO/IEC 27001 is the main standard that aims to enhance an organization’s information security.
Amongst others, the webinar covers:
• ISO/IEC 27001 & ISO/IEC 27002, catching up with history
• Quick recap on the ISO/IEC 27002:2022
• From ISO/IEC 27002 to the ISO/IEC 27001 updates
• Some considerations & consequences of the update
• What's up next with ISO/IEC 27001, in practice?
Presenters:
Peter Geelen
Peter Geelen is the director and managing consultant at CyberMinute and Owner of Quest for Security, Belgium. Over more than 20 years, Peter has built strong experience in enterprise security & architecture, Identity & Access management, but also privacy, information & data protection, cyber- and cloud security. Last few years, the focus is on ISO/IEC 27001 and other ISO certification mechanisms. Peter is accredited Lead Auditor for ISO/IEC 27001, ISO 9001, PECB Trainer and Fellow in Privacy. Committed to continuous learning, Peter holds renowned security certificates as certified ISO/IEC 27701 lead implementer and lead auditor, ISO/IEC 27001 Master, Sr. Lead Cybersecurity Manager, ISO/IEC 27002 lead manager, ISO/IEC 27701 Lead Implementer, cDPO, Risk management, Lead Incident Mgr., Disaster Recovery, and many more.
Stefan Mathuvis
Stefan Mathuvis, is owner & senior consultant at Quality Management & Auditing BV, Zonhoven, Belgium. With over 20 years of experience, Stefan built strong experience in quality management systems, Information Security management systems, GDPR, data privacy & data protection. Stefan is accredited ISO/IEC 27001 Lead Auditor and operates as a third party auditor for DQS Belgium. Dividing his time between consultancy, training & third party auditing on an international scale, Stefan remains in touch with the issues of today allowing him to assist clients in their needs for Information Security and Data Privacy.
Date: November 9, 2022
-------------------------------------------------------------------------------
Find out more about ISO training and certification services
Training: https://pecb.com/whitepaper/isoiec-270022022--information-security-cybersecurity-and-privacy-protection
https://pecb.com/article/isoiec-27001---what-are-the-main-changes-in-2022
https://pecb.com/article/investing-in-information-security-awareness
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
-------------------------------------------------------------------------------
For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
Patch Management Best Practices
Patch management is critical to reducing your attack surface and keeping your endpoints and business running smoothly. Unfortunately, it's also a process that must be repeated weekly, monthly, quarterly, and whenever critical fixes have been identified for your environment. The good news is: with the right tools and some advance planning, this process can run smoothly and leave your IT team with more time to support core business goals.
Join us to learn about trends in patch management, including the latest ways Ivanti is helping Security and IT teams work together like a well-oiled machine.
Business Impact Analysis - The Most Important Step during BCMS Implementation
This topic covered an overview of ISO 22301:2012 requirements regarding Business Impact Analysis, the importance of BIA, and how to avoid most common mistakes.
Main points covered:
• Overview of ISO 22301:2012 requirements regarding Business Impact Analysis
• How to avoid most common mistakes and obtain reliable data from the BIA?
• The significance of the BIA
Presenter:
Renata Davidson works in the Business Continuity Management area since 1998. She was the first professional in Central and Eastern Europe to be certified by Disaster Recovery Institute International. During the course of her career, she's lead tens of projects for "Blue Chip companies in Poland, in all sectors of the economy. She is the founder and CEO of Davidson Consulting &Partners LLC, a partnership of experts specializing in business continuity, operational risk management and process management.
Link of the recorded session published on YouTube: https://youtu.be/3rVhrGQk8cE
Root cause analysis master plan
Root Cause Analysis is the method of problem solving that identifies the root causes of failures or problems. A root cause is the source of a problem and its resulting symptom, that once removed, corrects or prevents an undesirable outcome from recurring.
ISO 27001 ISMS MEASUREMENT
This whitepaper provides some meaningful examples on metrics along with purposes of metrics (targets).
The whitepaper focuses on metrics in relation to the status of the ISMS and its output. These are also the outputs, which feeds into the management reporting.
NQA ISO 27001 Implementation Guide
ISO 27001:2013 is the international standard that provides a framework for Information Security Management Systems (ISMS) to provide continued confidentiality, integrity and availability of information as well as legal compliance.
ISO 27001 certification is essential for protecting your most vital assets like employee and client information, brand image and other private information. The ISO standard includes a process-based approach to initiating, implementing, operating and maintaining your ISMS.
This implementation guide will help you run through the benefits, PDCA Cycle and Annex SL structure in detail for implementing ISO 27001.
Find out more or get a quote for certification here – https://www.nqa.com/en-gb/certification/standards/iso-27001
Incident Management Best Practices
ITIL Incident Management aims to minimize disruption to the business by restoring service operation to agreed levels as quickly as possible. Incident Management is often the first process instigated when introducing the ITIL quality framework to a Service Desk, and it offers the most immediate and highly visible cost reduction and quality gains.
ITIL Process Assessment - Service Design (XLS)
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here
https://flevy.com/browse/business-document/itil-process-assessment--service-design-xls-3668
DOCUMENT DESCRIPTION
This Excel spreadsheet system with approx. 400 Questions allows you to conduct a Assessment of ITIL v3 Service Design processes:
1 Design Coordination
2 Service Catalogue Management
3 Service Level Management
4 Supplier Management
5 Availability Management
6 Capacity Management
7 IT Service Continuity Management
8 Information Security Management
Assessment highlights areas that require particular attention and gives you idea on process maturity. It can also be used as a benchmarking mechanism and a boost in creating continual improvement culture for your ITSM / ITIL processes.
The assessment is based on Process maturity framework (PMF), (as recommended in ITIL Service Design book). Maturity rating levels are:
Level 1: Initial
Level 2: Repeatable
Level 3: Defined
(Level 3 +: Deployed )
Level 4: Managed
Level 5: Optimizing
The use of the PMF in the assessment of service management processes relies on an appreciation of the IT organization growth model. At the process level, assessment covered following groups of questions regarding process attributes to establish process maturity:
1. Process performance (outcomes achieved)
2. Performance Management ( activities performed)
3. Work product management ( inputs/outputs)
4. Process Definition ( roles documentation)
5. Process deployment( accepted, performed)
6. Process Measurement
7. Process control
8. Process innovation
9. Process optimisation
BUSINESS CONTINUITY MANAGEMENT system
Business Continuity Management is best advisable to those business owners who wishes to continue giving services during and beyond emergencies.
Crisis Management Techniques for Cyber Attacks
The discussion focuses specifically on how to prevent and be best prepared for cyber-attacks in a situation of a crisis.
Main points covered:
• What is a crisis and what are its common features?
• Business Continuity threats: How likely is that a cyber-attack will occur?
• Statistics: What industries are attacked the most?
• How do we prepare/prevent for a cyber-attack?
Presenter:
Our distinguished presenter for this webinar was Ms. Stella Simiyu. She is the Head Operational Risk and Compliance at Bharti Airtel Money Africa. Ms. Stella has over 10 years of work experience in Enterprise-wide Risk Management.
Link of the recorded session published on YouTube: https://youtu.be/AOufbUMXKb0
Incident Management
ITIL- Incident Management For Beginners
- Loved it ? Like it here and ask me for a copy :-) plz send an email to agnihotry@gmail.com
Best Practices in Auditing ISO/IEC 27001
Due to the dramatic increase of threats worldwide, there is a need for the companies to find ways how to increase the information security. Therefore, one solution is to implement the ISO/IEC 27001 in order to protect information both internally and externally.
Main points that will be covered are:
• The scope of ISO 27001 & associated other standards references
• Information Security and ISIM Terminologies
• ISIM auditing principles
• Managing audit program & audit activities
Presenter:
Eng. Kefah El-Ghobbas is a specialist in ‘Business Process Excellence' through ‘Business Process Re-engineering' with over 20 years of experience.
Link of the recorded session published on YouTube: https://youtu.be/rTxA8PVULUs
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ITIL Incident Management Workflow - Process Guide
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here
http://flevy.com/browse/business-document/itil-incident-management-workflow--process-guide-3020
DOCUMENT DESCRIPTION
This document establishes an Incident Management (IM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Incident Life-cycle stages
Prioritization Matrix
Categorization
Incident Closure codes
Functional and Hierarchic Escalation Matrix
Major Incident Procedure
Reporting
Iso 27001 isms presentation
This cool presentation gives a brief introduction about the ISO 27001:2005
ISO/IEC 27001:2022 – What are the changes?
ISO/IEC 27001 is the main standard that aims to enhance an organization’s information security.
Amongst others, the webinar covers:
• ISO/IEC 27001 & ISO/IEC 27002, catching up with history
• Quick recap on the ISO/IEC 27002:2022
• From ISO/IEC 27002 to the ISO/IEC 27001 updates
• Some considerations & consequences of the update
• What's up next with ISO/IEC 27001, in practice?
Presenters:
Peter Geelen
Peter Geelen is the director and managing consultant at CyberMinute and Owner of Quest for Security, Belgium. Over more than 20 years, Peter has built strong experience in enterprise security & architecture, Identity & Access management, but also privacy, information & data protection, cyber- and cloud security. Last few years, the focus is on ISO/IEC 27001 and other ISO certification mechanisms. Peter is accredited Lead Auditor for ISO/IEC 27001, ISO 9001, PECB Trainer and Fellow in Privacy. Committed to continuous learning, Peter holds renowned security certificates as certified ISO/IEC 27701 lead implementer and lead auditor, ISO/IEC 27001 Master, Sr. Lead Cybersecurity Manager, ISO/IEC 27002 lead manager, ISO/IEC 27701 Lead Implementer, cDPO, Risk management, Lead Incident Mgr., Disaster Recovery, and many more.
Stefan Mathuvis
Stefan Mathuvis, is owner & senior consultant at Quality Management & Auditing BV, Zonhoven, Belgium. With over 20 years of experience, Stefan built strong experience in quality management systems, Information Security management systems, GDPR, data privacy & data protection. Stefan is accredited ISO/IEC 27001 Lead Auditor and operates as a third party auditor for DQS Belgium. Dividing his time between consultancy, training & third party auditing on an international scale, Stefan remains in touch with the issues of today allowing him to assist clients in their needs for Information Security and Data Privacy.
Date: November 9, 2022
-------------------------------------------------------------------------------
Find out more about ISO training and certification services
Training: https://pecb.com/whitepaper/isoiec-270022022--information-security-cybersecurity-and-privacy-protection
https://pecb.com/article/isoiec-27001---what-are-the-main-changes-in-2022
https://pecb.com/article/investing-in-information-security-awareness
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
-------------------------------------------------------------------------------
For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
Patch Management Best Practices
Patch management is critical to reducing your attack surface and keeping your endpoints and business running smoothly. Unfortunately, it's also a process that must be repeated weekly, monthly, quarterly, and whenever critical fixes have been identified for your environment. The good news is: with the right tools and some advance planning, this process can run smoothly and leave your IT team with more time to support core business goals.
Join us to learn about trends in patch management, including the latest ways Ivanti is helping Security and IT teams work together like a well-oiled machine.
Business Impact Analysis - The Most Important Step during BCMS Implementation
This topic covered an overview of ISO 22301:2012 requirements regarding Business Impact Analysis, the importance of BIA, and how to avoid most common mistakes.
Main points covered:
• Overview of ISO 22301:2012 requirements regarding Business Impact Analysis
• How to avoid most common mistakes and obtain reliable data from the BIA?
• The significance of the BIA
Presenter:
Renata Davidson works in the Business Continuity Management area since 1998. She was the first professional in Central and Eastern Europe to be certified by Disaster Recovery Institute International. During the course of her career, she's lead tens of projects for "Blue Chip companies in Poland, in all sectors of the economy. She is the founder and CEO of Davidson Consulting &Partners LLC, a partnership of experts specializing in business continuity, operational risk management and process management.
Link of the recorded session published on YouTube: https://youtu.be/3rVhrGQk8cE
Root cause analysis master plan
Root Cause Analysis is the method of problem solving that identifies the root causes of failures or problems. A root cause is the source of a problem and its resulting symptom, that once removed, corrects or prevents an undesirable outcome from recurring.
ISO 27001 ISMS MEASUREMENT
This whitepaper provides some meaningful examples on metrics along with purposes of metrics (targets).
The whitepaper focuses on metrics in relation to the status of the ISMS and its output. These are also the outputs, which feeds into the management reporting.
NQA ISO 27001 Implementation Guide
ISO 27001:2013 is the international standard that provides a framework for Information Security Management Systems (ISMS) to provide continued confidentiality, integrity and availability of information as well as legal compliance.
ISO 27001 certification is essential for protecting your most vital assets like employee and client information, brand image and other private information. The ISO standard includes a process-based approach to initiating, implementing, operating and maintaining your ISMS.
This implementation guide will help you run through the benefits, PDCA Cycle and Annex SL structure in detail for implementing ISO 27001.
Find out more or get a quote for certification here – https://www.nqa.com/en-gb/certification/standards/iso-27001
Incident Management Best Practices
ITIL Incident Management aims to minimize disruption to the business by restoring service operation to agreed levels as quickly as possible. Incident Management is often the first process instigated when introducing the ITIL quality framework to a Service Desk, and it offers the most immediate and highly visible cost reduction and quality gains.
ITIL Process Assessment - Service Design (XLS)
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here
https://flevy.com/browse/business-document/itil-process-assessment--service-design-xls-3668
DOCUMENT DESCRIPTION
This Excel spreadsheet system with approx. 400 Questions allows you to conduct a Assessment of ITIL v3 Service Design processes:
1 Design Coordination
2 Service Catalogue Management
3 Service Level Management
4 Supplier Management
5 Availability Management
6 Capacity Management
7 IT Service Continuity Management
8 Information Security Management
Assessment highlights areas that require particular attention and gives you idea on process maturity. It can also be used as a benchmarking mechanism and a boost in creating continual improvement culture for your ITSM / ITIL processes.
The assessment is based on Process maturity framework (PMF), (as recommended in ITIL Service Design book). Maturity rating levels are:
Level 1: Initial
Level 2: Repeatable
Level 3: Defined
(Level 3 +: Deployed )
Level 4: Managed
Level 5: Optimizing
The use of the PMF in the assessment of service management processes relies on an appreciation of the IT organization growth model. At the process level, assessment covered following groups of questions regarding process attributes to establish process maturity:
1. Process performance (outcomes achieved)
2. Performance Management ( activities performed)
3. Work product management ( inputs/outputs)
4. Process Definition ( roles documentation)
5. Process deployment( accepted, performed)
6. Process Measurement
7. Process control
8. Process innovation
9. Process optimisation
BUSINESS CONTINUITY MANAGEMENT system
Business Continuity Management is best advisable to those business owners who wishes to continue giving services during and beyond emergencies.
Crisis Management Techniques for Cyber Attacks
The discussion focuses specifically on how to prevent and be best prepared for cyber-attacks in a situation of a crisis.
Main points covered:
• What is a crisis and what are its common features?
• Business Continuity threats: How likely is that a cyber-attack will occur?
• Statistics: What industries are attacked the most?
• How do we prepare/prevent for a cyber-attack?
Presenter:
Our distinguished presenter for this webinar was Ms. Stella Simiyu. She is the Head Operational Risk and Compliance at Bharti Airtel Money Africa. Ms. Stella has over 10 years of work experience in Enterprise-wide Risk Management.
Link of the recorded session published on YouTube: https://youtu.be/AOufbUMXKb0
Incident Management
ITIL- Incident Management For Beginners
- Loved it ? Like it here and ask me for a copy :-) plz send an email to agnihotry@gmail.com
Best Practices in Auditing ISO/IEC 27001
Due to the dramatic increase of threats worldwide, there is a need for the companies to find ways how to increase the information security. Therefore, one solution is to implement the ISO/IEC 27001 in order to protect information both internally and externally.
Main points that will be covered are:
• The scope of ISO 27001 & associated other standards references
• Information Security and ISIM Terminologies
• ISIM auditing principles
• Managing audit program & audit activities
Presenter:
Eng. Kefah El-Ghobbas is a specialist in ‘Business Process Excellence' through ‘Business Process Re-engineering' with over 20 years of experience.
Link of the recorded session published on YouTube: https://youtu.be/rTxA8PVULUs
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Business Impact Analysis - The Most Important Step during BCMS Implementation
Business Impact Analysis - The Most Important Step during BCMS Implementation
Known Error Database (KEDB)
- 1. Incident SRS Severity P1 / P2 Start Date / Time Resolve Date / Time Impacted Services Incident Description Activities undertaken to resolve the incident Parent Problem SRS Child Problem SRS Assignment Group Problem Analyst Temporary Workaround exists? (Yes / No) Workaround information Root cause known? (Yes / No) Permanent Fix Determined (Yes / No) Permanent Fix information Change SRS, if applicable? Estimated Fix Date Comments Known Error Status (Open, Deferred, Closed, Awaiting Change, Risk Accepted, etc) Known Error Title (Short Summary) Known Error Description (more details of the Known Error/Risk) Risk ID (if required, please add Risk ID here and reference Problem SRS into the Risk Register) Known Error Database (KEDB) This Known Error Database consists of all such known errors, recorded as they are and when they happened – and they’re maintained over time. Known Error Phase