Knowledge of the Healthcare Environment Project The purpose of this project is to integrate knowledge of quality improvement, motivation, collaboration, team building, communication, leadership, managing outcomes, problem-solving, and business planning into a plan to address the problem. The student learning outcomes of the communication and relationship building project include: Implement an appropriate decision-making model Develop a plan to address barriers to planning, as well as actions the leader-manager can take to reduce or eliminate these barriers Assess concepts of line and staff relationships, span of control, span of influence, and unity of command to create an effective plan to resolve the problem Use an evidence-based approach in determining problem solutions Consider internal and external climates, upward and downward, horizontal and diagonal, and grapevine communication strategies Integrate concepts of quality control and quality improvement in the analysis of the problem and the development of solutions to the problem Scenario You are the manager of a 36-bed orthopedic unit. The average age on your nursing unit is 76. A high percentage of patients on the unit are postoperative total hip replacement related to hip fracture secondary to fall. The average length of stay is 6.5 days before transfer to a rehabilitation level of service. Since 2003, the average length of stay has decreased by 49%. Since 2010, the postoperative complication of urinary tract infection has declined by 28%. Since 2009, the use of catheters greater than 48 hours post-op has decreased by 45%. However, circumstances have changed in the past five months. There is a significant increase in postoperative nosocomial urinary tract infections which are defined as the presence of >105 organisms/mL or symptomatic infection with 103 organisms/mL Recent data on postoperative hip replacement patients reflects: Month Baseline 1 2 3 4 5 Admitted From Nursing Facility 6.1% 7.9% 3.3% 3.0% 4.5% 3.7% Mean Length of Stay 6.5 days 7.0 days 7.0 days 10.25 days 10.5 days 11.5 days Percentage Nosocomial Post Op UTI 3% 6.8% 15.8 19.6 20.5 23.1 Percentage Post-Operative Catheters Indwelling for > 48 Hours. 3.6% 10% 22% 32% 46% 45.1% Mean Nosocomial UTI Cost excess per patient $3652.17 $3652.17 $9,130,43 $9739.13 $12,173 The patient population has been stable in terms of co-existing disease, reasons for admission, and types of surgery. The orthopedic medical staff have remained constant. The reasons justifying urinary catheterization by percentages during the four-month period were: Documented Reason Percentage out of 100% Urinary retention 17% Bladder outlet obstruction 3% History of paralysis or stroke 12% Neurogenic bladder 3% Multiple sclerosis 1% Prostate disease 23% Obesity 4% Unknown, not documented 37% The unit is staffed with 80% full time, 10% part-time, and 10% hospital float pool in order ...