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KM and LEAN in traditionnal tooling machine sector
- 1. 1 Lean perspectives and Knowledge Management application in service department of CNC machine tool manufacturer Peng Zhao Supervisor: Emmanuel CAILLAUD, Ivana RASOVSKA, Bertrand ROSE IAMOT 2016 The 25th international conference for management of technology IAMOT 2016 - 05/19/2016
- 2. 1. Research context 2. Case study: Huron-Graffenstaden 3. Scientific background 4. Methodology 5. Partial results and discussions 6. Future works 2IAMOT 2016 - 05/19/2016
- 3. 1 - Executive PhD candidate - ICUBE Laboratory of University of Strasbourg (CNRS UMR7357, 500 researchers) The Engineering science, computer science and imaging laboratory - Partner company: Huron-Graffenstaden CNC tool machine manufacturer 3IAMOT 2016 - 05/19/2016
- 4. 4 2 IAMOT 2016 - 05/19/2016
- 5. 5 2 IAMOT 2016 - 05/19/2016 Montréal CANADA Istanbul TURKEY Renningen GERMANY Subidiaries Offices Shanghai CHINA Headquarter of the group JYOTI group Rajkot INDIA
- 6. 6 2 IAMOT 2016 - 05/19/2016 Employees : Around 150 employee (45years old) Production: >100 machines / year Customer service Production (12 000 m²) Methods Research & Development Quality Continue improvement Purchasing
- 7. 7 2 IAMOT 2016 - 05/19/2016
- 8. 8 2 IAMOT 2016 - 05/19/2016
- 9. 9 2.1 Tooling machine is complex 1 ~ 2 Years Expert knowledge highly required IAMOT 2016 - 05/19/2016
- 10. 10 2.1 International market, international competition - Face to international competition - International customers - Traditionnal market IAMOT 2016 - 05/19/2016
- 11. 11 2.1 Emergency Machines for production Answer time Tomorrow ? Field service Cheaper & Quicker Limited number employees Technicians’ specifical skill Internal procedure Service department: 25% of global turnover, need more benefits IAMOT 2016 - 05/19/2016
- 12. 3 - Applying the Lean philosophy in service sector How to apply the Lean tools in service sector Studying the relation between Lean and KM - Deployment of the KM in a company Define or choose the KM model for the target industry How to construct a decision support system with KM concept Define the indicators for KM and Lean service’s performance evaluation Scientific problematics 12IAMOT 2016 - 05/19/2016
- 13. 13 4 - Literature review 63 KM papers, 18 PSS papers, 16 Lean service papers, 2 servitization papers 2 KM and Lean Tyagi, S., Cai, X., Yang, K., & Chambers, T. (2015). Lean tools and methods to support efficient knowledge creation. International Journal of Information Management, 35(2), 204– 214. Dombrowski, U., Mielke, T., & Engel, C. (2012). Knowledge management in lean production systems. Procedia CIRP, 3(1), 436–441. 2 paper Lean in PSS Sassanelli, C., Pezzotta, G., Rossi, M., Terzi, S., & Cavalieri, S. (2015). Towards a Lean Product Service Systems (PSS) Design: State of the Art, Opportunities and Challenges. Procedia CIRP, 30(August), 191–196. Resta, B., Powell, D., Gaiardelli, P., & Dotti, S. (2015). Towards a framework for lean operations in product-oriented product service systems. CIRP Journal of Manufacturing Science and Technology, 9, 12–22. - Literature analysis Building a link between two concepts: Lean service and KM IAMOT 2016 - 05/19/2016
- 14. - Application of AAR(Actors- Activities-Ressources) in case study Analyzing the relationship between service department and other services 14 4 - VSM of service department VSM methode is applied in the service sectors IAMOT 2016 - 05/19/2016
- 15. - AAR(Actors- Activities-Ressources) in the case study 15 5 IAMOT 2016 - 05/19/2016
- 16. 16 5 - VSM in the service (Case study) IAMOT 2016 - 05/19/2016
- 17. 17 5 IAMOT 2016 - 05/19/2016 - Links between KM and Lean service Different Lean tools could by applied in defferent KM stage Lean tools could be helpful for KM deployment in the service sector
- 18. 18 6 - Build a KM deployment model for case studied company - Define indicators in order to evaluate the KM and Lean service maturity level -> PPS level of a company - Check the indicators in this case study - Generalizing these indicators for target type companies - Skill to Knowledge management ? IAMOT 2016 - 05/19/2016
- 19. 19IAMOT 2016 - 05/19/2016
Editor's Notes
- rand discussion, results on the case study and experimentation results to respond to the problemScientific background Case study: company outlook Industrial problematic
- The Engineering science, computer science and imaging laboratory
- Created in 1854, first 5 axis CNC machine Machine modern, with the different product line
- Huron-graffenstaden is located in City of Strasbourg, in Alsace France Huron has about 150 employees, average age of the employee is 45 years old Role of customer service: hotline suppot, field service planning, field service technician support
- some picture about the product line
- Important customers: big international company. No rights to negociate with them but to offer a better service.
- From the introduction, we can define some real industrial problem: electronic, hydraulic/pneumatic, mechanical, automotic, etc Knowledge Economy in SME
- Face to an important competition from the company: GERMANY, swithlan, Japan with famous machanical reputation in the word and competition frome Taiwan, corean for lower price machine Service is very important Switch to Servitization in SME
- Production service system export oriented company Switch to Lean organization SME Service department surfing the big stress
- Key words on the popular research sector As mentioned in key words, KM is tendance, relantion between Lean and KM How to introduce Lean Pro to service
- 8 different types of KM model exist today Interdisciplinary to be developped
- Key element between the customer and company: Know collector a transfer activity but it has also been presented as a behaviour concerned with changing or influencing the actions of others interfirm relationships and the role performed by information exchange in interfirm relationships Actor interdependencies are represented by the mutual dependency and interpersonal links developed between two interacting partners. The resources within resource interdependencies may be exchanged, mutually adapted, accumulated or even created
- VSM used in the service sector- on the production analysis. VSM shows that KM could help to reduce the service MUDAS VSM is applied in the case in order to identify the Service mudas and find the actions
- VSM shows that KM could help to reduce the service MUDAS VSM is applied in the case in order to identify the Service mudas and find the actions