This document outlines a draft action plan for knowledge management (KM) at the UNDP Bratislava Regional Centre (BRC). It discusses conducting a stocktaking exercise, reconnecting KM with business strategy, opening up KM, integrating knowledge products and measuring impact across practices, country offices, languages and channels. The plan suggests piloting demonstrations in practices, country offices and with clients/associates from January to March on these areas. It discusses using guiding principles of being demand-driven, low-cost, fast and high-impact. The document also outlines potential terms of reference for a new "Knowledge & Innovation" team and poses several open questions.

1. KM @ BRC Draft action plan for discussion 1) Stocktaking 2) Some ideas on where to start

2. KM @ BRC? – different views & expectations

3. A gap?

6. New constituencies (e.g. UNDP associates) Agi’s “pie” diagramIntegrate knowledge product development & dissemination, measure - across practices - across channels: online and offline, learning - across BRC and COs - English and Russian Simplify – reduce the number of tools Build capacity (KM, web?) in country offices Re-position UNDP untold stories (the “how” of development) profile experts/show “faces” a player in the social innovation policy dialogue – social media and civil society KM as service line for clients and donors? (A charismatic leader )

7. What a KM function could offer…

8. But budget is limited… ~ 60 K (NY)  earmarked for TWs 35 K (BRC)  KM? 50 K (BRC)  Mutual support programme?

9. .. and resources tbc

10. 2. Where to start

12. New constituencies (e.g. UNDP associates) Agi’s “pie” diagramIntegrate knowledge product development & measure - cross-practice - online and offline, learning - BRC and COs - English and Russian Simplify – reduce the number of tools Build capacity (KM, web?) in country offices Re-position UNDP untold stories (the “how” of development) profile experts/show faces a player in the social innovation policy dialogue – social media and civil society KM as service line for clients and donors?

13. Whenever possible– demonstration pilots Guiding principles Demand-driven Low cost (but budget will be needed!) Fast High visibility/impact (Building capacity in COs) 3 levels Practices COs Clients/associates

15. Monthly metrics reports

16. Learning calendar/webinar series (opening up to COs?)Training (2/3 BBLs in the quarter)

17. Pilots (Jan-Mar, ctd) Open up Retreat focusing on “open” UNDP  Follow up? Pilot with clients/associates: (policy centers Cyprus, Turkey)? Set up “market intelligence” service/dashboards Monthly external speaker series Open data pilot? Re-position Social media/listening strategy - repurpose current Twitter, Facebook, accounts, integrate with business processes (e.g. recruitment, search for data, experts) - explore potential new dissemination channels (e.g. Slideshare, Scribd) - “listening” dashboard and metrics - list of sites to target for cross linking, content syndication, cross-posting - identify opportunity/events for engagement (e.g. Poland Social Innovation Forum) Launch BRC blog/podcast (?) profiling our experts Explore content syndication opportunities Attendance to social innovation events in the region

19. Work with interested practices on transition from Workspaces (e.g. Poverty Reduction/Trade, Gender)

20. Start building network of regional champions

22. Help CO set up UNCT teams via TWs rather than independent effort

24. Open questions Have we got the right priorities? Budget? Resources? (Reporting lines? TORs?) What % is Teamworks? The web and social media? Could we “rebrand” KM? What about the mutual support programme? What to do with CoPs? How much do we want to push Russian? Research/report on KM in the business cycle? Subscriptions to magazines/market intelligence services?

25. ANNEXES

30. External speakers series Global Pulse CaucausPeacebuilding Project Kapuczinski contacts UNICEF Innovation Unit UNU UNRISD UNITAR Turin Center/Polytechnic

31. Ideas for training/BBL series Fieldwork 2.0 Editing/writing for web & beyond Coping with information overload Online tools for productivity Building your programme profile online Keeping abreast of the latest trends in your sector

32. Being part of the dialogue Policy makers online National Regional/local Foreign reps Think tank/institutions Blogosphere Academia Civil Society (e.g. Poland Transparency Camp)