People are reluctant to change without understanding the personal benefits, so managers must address anxieties, empower employees, and create support while removing old processes. Managers should also implement rewards, change structures, and controls at the emotional, procedural, and structural levels to facilitate the transition through effective communication.

1. 1
People need to really
understand what’s in
it for them
Even no-code requires
people to change

2. Embedding Change is a management challenge
• Manage anxieties
• Empower people
• Create support structures
• Remove access to old ways of operating
• Put rewards & incentives in place
• Change organisation structures
• Implement control mechanisms
Emotional
Procedural
Structural

3. Effective Communications