This document discusses how quotes can be used in training workshops to summarize key points, encourage reflection on change, and change the tone or mood of a session. Quotes are distributed to delegates who relate them to content or learning. Delegates can also illustrate quotes by creating summary posters. Quotes help delegates reflect on their own approaches to change by considering if they agree or disagree with the views expressed. Humorous or controversial quotes can be used to lighten a session or spark debate. Contact information is provided for further advice on using quotes or workshop services.