The document is a profile for Keith Robertson, an Operations Director who offers services to transform business strategy, performance, and efficiency. It summarizes that Keith Robertson has the skills, resources and experience to help businesses that are struggling with poor performance, low motivation, inefficient processes, and adversarial customer/supplier relationships. It provides examples of achievements in improving delivery performance, implementing lean transformations, turning around a losing business, changing suppliers to reduce costs, and more. The document promotes Keith Robertson as able to successfully achieve operational transformations.