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Karen Daugherty___________________________________________________________________
726 Downs Avenue Gardendale, AL 35071
205.966.6388 kldaughe@gmail.com
Summary__________________________________________________________________________________________
Results oriented in customer service, accounting and office administration with diverse background in sales and
inventory management.
Experience_________________________________________________________________________________________
Branch Administrator
May 2013 – June 2015
Canon Solutions America Birmingham AL
Maintain total Accounts Receivable to less than three percent of total receivables
Train new employees in customer service, dispatching, collection of meter reads, and invoicing
Customer Service
October 2010 – May 2013
Interiorscapes, Inc. Birmingham AL
Sell, design, and install events. Manage teams of three to fifteen to install events
Prepare proposals, future cost analysis , and invoicing for corporate clients
Sales and Customer Service
October 1988 – March 2008
Alabama Power Company Birmingham, AL
Promote the sale of white goods, electronics, and special programs including budget billing and the water heater conversion
program
Maintain inventory
Initial contact for up to 12,000 monthly walk-in customers each month
Provide excellent customer service, including billing inquiries
Manage two delivery crews
Administrative Assistant
October 1983– October 1988
Alabama Power Company Birmingham, AL
Provide Support to the Manager of the Customer Service Center
During peak phone traffic, duties were customer service phone duties
Education______________________________________________________________________________________________
Bachelor of Arts in Business Administration
Employee courses – Diversity in the Workplace, Sexual Harassment in the Workplace, Seven Habits of Highly Successful People,
OSHA-Workplace Safety, Appropriate Email Use, Compliance and Ethics, Inventory Management, Proper Internet Use, Respect
in the Workplace, Time Management, and many more.
References_____________________________________________________________________________________________
Mark Woodard, Service Manager at Canon Solutions America 205.400.1736
Gene Glass, Marketing Manager at Canon Solutions America 205.999.2064
Brian Lindsay, Manager Enterprise Assets at Alabama Power Company 205.329.0021
Karen Daugherty

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Karen Daugherty

  • 1. Karen Daugherty___________________________________________________________________ 726 Downs Avenue Gardendale, AL 35071 205.966.6388 kldaughe@gmail.com Summary__________________________________________________________________________________________ Results oriented in customer service, accounting and office administration with diverse background in sales and inventory management. Experience_________________________________________________________________________________________ Branch Administrator May 2013 – June 2015 Canon Solutions America Birmingham AL Maintain total Accounts Receivable to less than three percent of total receivables Train new employees in customer service, dispatching, collection of meter reads, and invoicing Customer Service October 2010 – May 2013 Interiorscapes, Inc. Birmingham AL Sell, design, and install events. Manage teams of three to fifteen to install events Prepare proposals, future cost analysis , and invoicing for corporate clients Sales and Customer Service October 1988 – March 2008 Alabama Power Company Birmingham, AL Promote the sale of white goods, electronics, and special programs including budget billing and the water heater conversion program Maintain inventory Initial contact for up to 12,000 monthly walk-in customers each month Provide excellent customer service, including billing inquiries Manage two delivery crews Administrative Assistant October 1983– October 1988 Alabama Power Company Birmingham, AL Provide Support to the Manager of the Customer Service Center During peak phone traffic, duties were customer service phone duties Education______________________________________________________________________________________________ Bachelor of Arts in Business Administration Employee courses – Diversity in the Workplace, Sexual Harassment in the Workplace, Seven Habits of Highly Successful People, OSHA-Workplace Safety, Appropriate Email Use, Compliance and Ethics, Inventory Management, Proper Internet Use, Respect in the Workplace, Time Management, and many more. References_____________________________________________________________________________________________ Mark Woodard, Service Manager at Canon Solutions America 205.400.1736 Gene Glass, Marketing Manager at Canon Solutions America 205.999.2064 Brian Lindsay, Manager Enterprise Assets at Alabama Power Company 205.329.0021