The document provides an overview of Kanban, defining it as a method for managing and improving knowledge work services, with a focus on values such as respect, collaboration, and customer focus. It outlines key agendas related to sustainability, service orientation, and survivability, and discusses metrics like lead time and throughput for evaluating performance. The author emphasizes the importance of understanding current practices and advocating for evolutionary change in work processes.

1. KANBAN
Definition, Values, Agendas and
Metrics

2. I am Paulo Bischof
I am passionate about programming, people management and
agile methodologies
You can find me at @paulobischof

3. WHAT ARE WE GOING TO SEE?
◉Definition
◉Values
◉Agendas
◉Metrics
---------------------------
◉Hands on

4. Definition
What is Kanban? 1

5. “Kanban is a method for defining,
managing, and improving services
that deliver knowledge work, such as
professional services, creative
endeavors, and the design of both
physical and software products.

6. KANBAN BOARD

7. W.I.P.
Prevent too much or too little work entering the system,
thereby improving the flow of value to customers
Limi
t

8. Values and Principles
2

9. VALUES
Respect
Valuing, understanding, and
showing consideration for people.
Agreement
The commitment to move
together toward goals, respecting
differences of opinion or
approach.
Understanding
Primarily self-knowledge in order
to move forward. Kanban is an
improvement method, and
knowing the starting point is
foundational.
Leadership
The ability to inspire others to
action through example, words,
and reflection.
Flow
The realization that work is a flow
of value, whether continuous or
episodic.
Customer Focus
Knowing the goal for the system.
Every kanban system flows to a
point of realizing value.
Collaboration
Working together. The Kanban
Method was formulated to
improve the way people work
together, so collaboration is at its
heart.
Balance
The understanding that different
aspects, viewpoints, and
capabilities all must be balanced
for effectiveness.
Transparency
The belief that sharing information
openly improves the flow of
business value. Using clear and
straightforward vocabulary is part
of this value.

10. Change Management
Start with what you do NOW
Agree to pursue improvement
through EVOLUTIONARY
CHANGE
Encourage acts of LEADERSHIP
at every level
PRINCIPLES
Service Delivery
Understand and focus on
CUSTOMER needs and
expectations
Manage the WORK let people
self-organize around it
Evolve POLICIES to improve
outcomes

11. Agendas
3

12. AGENDAS
Sustainability
Service
Orientation
Survivability

13. “The Sustainability Agenda is about
finding a sustainable pace and
improving focus.

14. “The Service Orientation Agenda
focuses attention on performance and
customer satisfaction.

15. “
The Survivability Agenda is concerned
with staying competitive and
adaptive.

16. Metrics
4

17. INDICATORS
W.I.P. Lead Time Throughput

18. LITTLE’S LAW

19. LITTLE’S LAW
Average LEAD TIME =
Average WORK IN PROGRESS
Average THROUGHPUT

20. LEAD TIME

21. CYCLE TIME

27. 16h
CONTROL CHART

28. Hands on
Start from what you do now 5

29. THANKS!
Any questions?
You can find me at
@paulobischof

30. REFERENCES
ANDERSON, David J; CARMICHAEL, Andy; Essential Kankan
Condensed;
Planrockr Blog; O que é Lead time, Cycle Time e Reaction Time?
<https://goo.gl/7C4V2i>