Julie Anderson is seeking a new career opportunity. She has a Bachelor's degree in English from the University of Akron and studied abroad in Spain and China. Her relevant skills include advanced Spanish language proficiency and 18 credit hours of Mandarin Chinese. She has over 5 years of customer service experience at Allstate Insurance, Walmart, and Speedway gas stations. She has received numerous awards for her leadership, problem-solving abilities, efficiency improvements, and positive customer experiences.

1. Julie Anderson
4615 Estes Drive, Kent, OH 4420
E-mail: andersonjulie314@gmail.com; Cell: (330) 274-7491
Education
The University of Akron, Akron, OH
Bachelor of Arts, English, with minors in Spanish and Creative Writing, summa cum laude (May 2014)
University of Valladolid, Valladolid, Spain
Certified Graduate (Summer 2012)
Confucius Institute, Kaifeng, China
Certified Graduate (Summer 2013)
RELEVANT SKILLS
Language: Advanced Spanish language, and 18 credit hours of Mandarin Chinese
Technology: Proficient in Microsoft Office Suite, Photoshop, Social Media Platforms (Facebook, Instagram,
Twitter)
EXPERIENCE
ASIC Customer Service Representative (January 2015-Present)
Allstate Insurance, Hudson, Ohio
 Serve as a member of an internal support team
 Experience working in an intense time sensitive environment
 Research, document, and deliver solutions to varying complex problems
 Develop strategies for job performance and efficiency gains
Produce Associate (February 2013-Decemer 2015)
Walmart, Ravenna, Ohio
 Responsible for day to day maintenance of fresh good department
 Conduct quality assurance checks, inventory rotation, and product preparation
 Facilitated on-the-job training of new employees, and corporate compliance
Customer Service Representative (June 2010-February 2013)
Speedway, Brimfield, Ohio
 Responsible for daily operations of second highest volume 24 hour location in the district
 Manage inventory, state/federal sales compliance, and daily maintenance
 Involved in customer direct marketing/sales
ACTIVITIES
University of Akron Undergraduate Creative Writing Literary Journal, (2013-2014)
 Co-founded an undergraduate work focused literary journal
Conversation Partners Program (2010-2012)
 Utilized Spanish and Mandarin Chinese language skills in communicating with native speakers
Awards
 Three time Allstate efficiency award winner for substantial metrics improvement
 Recognized for outstanding leadership of the frontline team
 Organizational quality fitness award for setting and surpassing workplace goals
 Productivity award for workplace improvement through problem solving
 Customer satisfaction award for positive customer experience
 Two time best soft skills of the frontline team award winner