Jessica Ramos has over 10 years of experience in knowledge management, training, and project management. She currently works as a Knowledge Management Specialist at eBay Enterprise, where she has created e-learning modules and sales training materials used globally. Prior to eBay, she held roles in customer service, sales support, education, and retail management. She has a Bachelor's degree in English Education and teaching certifications.

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Jessica L. Ramos
HIGHLIGHTS, QUALIFICATIONS, AND SELECTED ACHIEVEMENTS
 Designed the first domestic and international suite of e-learning modules to be used as product training
for new hires. I owned this project from end to end. I project managed a team of 25+ in order to gather
the necessary information for the courses, then, I conceptualized how to translate it into a comprehensive
training curriculum. From there, I utilized Articulate Storyline 2 to create fully functional e-learning
modules and supplied, recorded, and edited all voice over.
 Project managed the process of creating comprehensive product playbooks and learning material. From
this experience I authored the official Training Development and Execution Guide to be used across the
eBay Enterprise organization.
 Designed a new content management/sharing structure and implemented it throughout the eBay
Enterprise sales and sales enablement organization.
 Innovated knowledge/content maintenance processes over various programs (i.e. Qvidian, Box), which in
part translated to the sales team being able to exceed their Q2 goal by >200%.
 Redesigned the monthly newsletter into user friendly HTML format for global distribution.
PROFESSIONAL EXPERIENCE
KNOWLEDGE MANAGEMENT SPECIALIST 2014 – PRESENT
eBay Enterprise, King of Prussia, PA
 Responsible for conceptualizing and creating e-learning modules for use across the global sales
organization
 Project Manager on sales collateral/product playbooks and successfully drove them to completion
collecting and finalizing all required information
 Drives the education and knowledge sharing across business units and global team of 450+
 Conducts in-person, on-boarding training for new team members
 Coordinates in-person training requests and moderates/archives recorded training sessions
 Designs, writes, and distributes monthly newsletter across the sales/sales enablement organization
of 450+
 Innovated and owns the global knowledge/content maintenance program over various programs (i.e.
Qvidian, Box)
 Collaborates with marketing leaders to design new interactive brand portal
CUSTOMER CARE, SALES SUPPORT SPECIALIST 2012 – 2014
Comcast Spotlight, Exton, PA
 Provided pre/post sales support for 4 Account Executives, the Local Sales Manager, and Director of
Sales for the Philadelphia DMA
 Created individualized commercial spot schedules in Strata View
 Collaborated with the Marketing Department to create special event one-sheets and promotional
incentives
 Researched and utilized advertising trends/information in order to tailor successful advertising
campaigns to meet specific client needs
 Trained new Account Executives and Sales Support Specialists
 Designed online spec banner ads
 Managed online banner/mixpo/pre-roll ad insertion orders
 Collaborated with the Vice President/General Manager of the Philadelphia & Wilkes-Barre DMA on
quarterly meetings and presentations
 Maintained budget scorecards
jramos202@gmail.com
Havertown, PA
610.724.8685

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STUDENT TEACHER, 8TH GRADE ENGLISH 2011 – 2012
Margaret B. Harris Elementary School, Collingdale, PA.
 Created and implemented detailed lesson plans in accordance with state standards for all learning
levels
 Directed classes of 30+ students
ASSISTANT MANAGER 2009 – 2011
Aerosoles , Ardmore, PA.
 Supervised three staff members
 Maintained individual sales budget and store goals
 Coordinated inventory and delegated sales floor tasks
PROFESSIONAL ASSISTANT 2007 – 2010
Oak Hill Condominium Association, Penn Valley, PA
 Spearheaded monthly newsletter
 Communicated and documented needs of residents
EDUCATION AND CERTIFICATIONS
Bachelor of Science in Education, English, West Chester University, West Chester, PA
Secondary Education English Teacher, Certification in Pennsylvania, Grades 7-12, West Chester
University, West Chester, PA
Theatre Studies, Acting Emphasis, Emerson College, Boston, MA
DISTINCTIONS AND AWARDS
eWIT (Women in Technology) Member: eBay Enterprise-through programs, resources and advocacy, WIN
strives to create awareness of gender diversity issues, offers mentoring programs, and supports community
outreach and volunteerism.
Three-time G.E.M. Award Nominee: Comcast- G.E.M.-Going the Extra Mile, showcases individuals that
“stretch creative boundaries and go above and beyond to provide great leadership and customer service.”
Multiple On The Spot recipient: Comcast- recognition of outstanding achievements and effort
Sigma Tau Delta, English Honor Society
Cum Laude