Joshua Levi has over 10 years of experience in information technology, business analysis, and call center management. His experience includes processing and reporting on EDI transactions, developing reports using SQL, and configuring membership and enrollment in Trizetto's QNXT claims payment system. He also has experience managing call center traffic, building compliance reports, and improving call center answer rates. Currently, he is pursuing an Associate's degree in Business Administration with a focus on analytics, reporting, and database management.

1. JOSHUA D LEVI
14605 SW 94th Lane, Miami, FL, 33186
786-459-3234 Email: Jdlevi88@yahoo.com
Accuracy, Insights, Results
PROFESSIONAL HIGHLIGHTS
 Processed,reconciledandreportedon EDItransaction files(834BenefitEnrollment/837Claims)
 Developed,implemented,andmonitored call trafficmanagementcompliance andauditing reportsfor
75 agentcall center
 Preformed workforce analysis,reportingandauditingfor anAvayaphone system
 Developedreports andperformedscheduledanalysisrelatedtoQNXT(TriezettoSystem)for:
o Membership
o Enrollment
o Error Log Processing
 Developedqueries andreportsandpresentedanalytical findingsusingSQLManagementStudio
 CreatedBusinessRequirementsDocuments workingwithclient,internal staff andprogrammers
 IT HelpdeskTechnicianlevel 1experience
INFORMATION TECHNOLOGY & MANAGEMENT EXPERIENCE
IndependentLivingSystems,Miami Florida33301
Business&MemberAnalyst November2012 – July2015
 Trizetto’sQNXTClaimsPaymentSystem - Configurationof the membershipformanagedlongtermcare
programswithinQNXTformultiple states thatincludedconfiguringsponsors,org policies, policyplans,and
rate tables
 Sponsors – configured ahealthplanprogramwithinQNXT
 OrgPolicies –responsibleforconfiguringOrgPolicyinformation,COB(coordinationof
benefits),Premiums, andPremiumRatesunderthe OrgPolicy
 PolicyPlan – configured the policyinformationwhichincludespolicyname,policyprogram,
dependentterms,policyrules,andattachingabenefitplantothe policy
 PremiumRate Tables – configured the rate codesandpremiumamountsfora program
 Business/MembershipAnalysis
 Testedmembershiprequirementsbeingtransferredfromthe ProprietaryCare Management
SystemtoQNXT before the startof managedlongtermcare programs
 Createdreportsuponrequestformembership,provider,authorization,andclaimsdata by
creatingSQL queries
 ImplementationTeamRole
 Responsible forassuringnew regionsof businesswithin the managedlongtermprogramsare
configuredproperly
 Responsible formanagingandanalyzing834 EDI filesbeingsentfromthe ProprietaryCare Management
SystemtoQNXT
 Identified andreported on834 EDI file issues beingsentfromthe ProprietaryCare ManagementSystem to
QNXTthat were affectingmembershipandenrollment
 Responsible forfixingandimportingany834 change filesthatfail toloadto QNXT
 Responsible forcommunicatingwithdevelopmentteambywriting BusinessRequirementsDocuments and
change requestformsinreference to834 change filesandupdatinglogiconthe manage longtermcare
system
 Accountable fortestingandapprovingall newlydevelopedandexisting834 change filesforproduction

2. JOSHUA D LEVI
14605 SW 94th Lane, Miami, FL, 33186
786-459-3234 Email: Jdlevi88@yahoo.com
Accuracy, Insights, Results
 Analyzedandassuredmembershipandenrollmentdata matchedacrosssystems bycreatingSQLqueries
 Assuredall AssistedLivingFacilityproviders were assignedcorrectlyacrosssystemsinQNXTinordertopay
claim, bycreatingSQL queries
 Responsible forreportingandfixingmembershipandenrollmentissuesmanuallythroughdataentry within
QNXT
 BuiltdesktopproceduresformembershipandenrollmenttasksforQNXT
IndependentLivingSystems,Miami Florida33301
Workforce Analyst August2010 – October2012
 Responsible formanaginghunt groupsandqueueswithinacall centerof 75 people
 Createdcall reportsthat auditedandanalyzeddepartmentswithinthe company
 Setuproot cause analysisandtrafficmanagementreports todetermine the numberof agentsneededto
handle variousworkloads
 Responsible forbuildingandmanagingreportsthatwere necessary tostayincompliance withfederal,state,
healthplan,andinternal compliancestandards
 Responsible forassuringphone statisticswere atleast10% above compliance
 Improved the call centeranswerrate from 70% to a 90% answerrate
 Assuredhuntgroupstransferredandqueuedtothe correctagents
4IT-Inc., Miami Florida33186
HelpdeskTechnician,Level 1 November2007 – August2010
 Handledlevel 1helpdesktaskswhichincludedassisting userswith MicrosoftOutlookissues,cleaningviruses
and malware, assistingwith Shoretel phonesystemissues,andmanaginguseraccountsthroughActive
Directory
 Responsible forassuringthatall contractedcompanieshadworkingdailybackupsthrough SymantecBackup
Exec2010 and 2012
 Createdandclosed ticketswithinConnectwise foranyITservicesneeded
 Workedon projectshandlingcabling andrack work
 Benchwork includinginstallationof harddrives,memory,operatingsystems,anddrivers.
 Ordered andtackedequipmentordered forclientsthrough DellandTech Data online systems.
SOFTWARE KNOWLEDGE
MS Word MS Excel MS Outlook Active Directory Backup Exec______
QNXT(Trizetto) Connectwise SQL QueryLanguage Quickbooks_____ Shoretel_________
EDUCATION
Miami-Dade College
Associates of Arts 2014
BusinessAdministration 2016 (expected)
REFERENCES – Available Upon Request