1. Jonathan Coker
3223 Mission Ridge Lane  Atlanta, GA 30339  (470)767-9232  jonathan.coker83@gmail.com
Systems Administration Specialist
10 years’ experience managing hardware, software, configuring, troubleshooting,and repairing systems,Cisco
routers and communications while providing outstanding customerservice. Proven talent for quickly mastering
software operating systems and applications.
Skills Summary __________________________________________________________________________
 Project Management
 Microsoft Suites
 User Access Management
 Top Secret Security
Clearance
 Active Directory
 Customer Service
 MAC OS systems
 Printer Management
 Remote Access
 Client Support Experience
 Windows Administration
 Desktop Systems Admin
 Cisco product
Professional Experience ____________________________________________________________________
COMMUNICATION: TECHNOLOGY SUPPORT FUNCTIONS
 Serves as a systems administrator responsible for planning, coordinating, modifying, implementing, and
troubleshooting in order to meet customer needs.
 Provides service to corporate end-users for operations,restoration, and configuration of information
systems,and performs configuration management and troubleshooting for Tier 1 level functions.
 Serves as a technical focal point for the installation and configuration of hardware and software on personal
computers and for personal data assistants associated with assigned systems.
 Removes and replaces faulty telephone instruments.
CUSTOMER SERVICE/WIRELESS COMMUNICATION SYSTEMS/TROUBLESHOOTING
 Manages,performs, research and development projects for assigned systems
o Installed top secret Cisco applications and tracking software
o Coordinate with personnelto troubleshoot over$200,000 dollars’ worth of computers and satellites
Employment History ______________________________________________________________________
GEORGIA AIR NATIONAL GUARD – Brunswick, GA
Client Systems, 2008 – Present
 3+ Knowledge and experience with IP troubleshooting TCP/IP, DNS, ping, trace route
 Managed the support of50 + highly classified laptops for Windows and Linux OS migration
upgrade
 Provided communication support for Humanitarian mission in Central America by using Cisco
routers for internet, Cisco VoIP’s, and video teleconference.
U.S AIR FORCE – Various Locations
Voice Network Systems, 2002 – 2008
 Provided Tier 2 client services (telephones,VoIP’s, teleconferences, and video networks) to
500+ military personnel
 5+ Knowledge of switches,Ethernet, and LAN technologies
Education _______________________________________________________________________________
DeVry Graduate School of Computer Science – Atlanta, GA
Completed 49.336 Credits
AMERICAN INTERCONTINENTAL UNIVERSITY – Atlanta,GA
Associates’Degree of Business Administration
Certification _____________________________________________________________________________
A+ CERTIFICATION (2013)
COMP001020545752
SECURITY+ (CONTINUING)

2. VOICE NETWORK SYSTEMS COURSE – Shepard AFB, TX
Voice Systems and Knowledge Operator Certification
ELECTRONIC PRINCIPLES COURSE – Lackland AFB, TX
Electronic Fundamentals and Repair Certification