Uploaded byMaximizer Software
Joe's CRM
Joe runs a small business and needs help managing customer relationships, contacts, and tasks. He is overwhelmed with the amount of information he needs to track across different channels and formats. A CRM system could help Joe stay organized, access information easily, and focus on growing his business instead of administrative tasks. The document advertises how a Maximizer CRM could provide Joe with a centralized system to manage all of his customer data and communications.
Joe's CRM
- 1. Say hello toJoe.and see why he wants a CRM
- 2.
- 3. Joe has oneof these...
- 4. and one ofthese
- 5. works in oneof these
- 6. spends a lotof time in this
- 7. spends even moretime on this
- 8. does some ofthis
- 9. does this forhis customers
- 10. needs to keepin contact with all these…………….wherever they are
- 11. doesn’t have muchof this
- 12. even less ofthis
- 13. needs to dolots of
- 14. and sell lotsof these
- 15. he has peoplelike this expecting answers
- 16. wants to planahead
- 17.
- 18. so what isJoe to do?
- 19. he could……..clone himselfbutthat’s not reallyan option…….... yet
- 20. or hire morestaffBut it takes:time
- 21.
- 22.
- 23. unknown riskmaybe getbigger officesbut that means…sky high costsbig disruptionmore overheads
- 24. perhaps start lotsof spreadsheets?there may be difficulties with: Access Management Maintenance and loss of data!
- 25. he must holdmore meetings……….or perhaps not
- 26. so Joe rushesabout being
- 27.
- 28. either way hewill spend a lot more&
Editor's Notes
- #28 What most organisations what same fundamental deliverablesfrom a CRMTarget and serve customers on an individual basisEstablish & Enhance Long-term relationships with themRemove barriersReduces Advertising CostsTarget Specific CustomersTrack effectiveness of campaignsService not priceTarget client spendMarketing CyclesCustomer ChannelCRM allows a company to address all the types of customers it serves at different points in their life cycle and to choose the marketing program that best fits a customers attitude toward the company and willingness to purchase its products and services.CRM solutions/programs enable organisations to win back customers who have defected or may be planning to, create loyalty among existing customers, to up sell or cross sell services to these customers and to prospect for new ones.
- #29 What most organisations what same fundamental deliverablesfrom a CRMTarget and serve customers on an individual basisEstablish & Enhance Long-term relationships with themRemove barriersReduces Advertising CostsTarget Specific CustomersTrack effectiveness of campaignsService not priceTarget client spendMarketing CyclesCustomer ChannelCRM allows a company to address all the types of customers it serves at different points in their life cycle and to choose the marketing program that best fits a customers attitude toward the company and willingness to purchase its products and services.CRM solutions/programs enable organisations to win back customers who have defected or may be planning to, create loyalty among existing customers, to up sell or cross sell services to these customers and to prospect for new ones.