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Job and Culture Fit
May 5, 2016
Pam	
  Holloway,	
  MS	
  
About	
  People	
  
Cost	
  of	
  a	
  bad	
  hire	
  
•  2	
  ½	
  to	
  5	
  =mes	
  salary*	
  	
  
–  $100,000	
  a	
  year	
  employee	
  costs	
  $250,000	
  -­‐	
  $500,000	
  
–  Quan=fiable	
  costs	
  (interviews,	
  reloca=on,	
  training	
  &	
  
orienta=on,	
  outplacement,	
  unemployment,	
  COBRA,	
  etc.)	
  
–  Hard	
  to	
  quan=fy	
  costs	
  (lower	
  morale,	
  customer	
  
dissa=sfac=on,	
  lost	
  revenue,	
  reduced	
  performance,	
  
disrup=on,	
  etc.)	
  
–  Robert	
  Half	
  survey	
  showed	
  managers	
  spend	
  17%	
  of	
  =me	
  
managing	
  poorly	
  performing	
  employees**	
  
*Based	
  on	
  SHRM	
  studies	
  and	
  Dept.	
  of	
  Labor	
  sta=s=cs	
  
**Robert	
  Half	
  –	
  Surprising	
  Costs	
  of	
  a	
  Bad	
  Hire	
  
Why	
  do	
  we	
  hire	
  the	
  wrong	
  person?	
  
1.  Haven’t	
  fully	
  or	
  accurately	
  defined	
  what	
  
we	
  want/need	
  
2.  Not	
  good	
  at	
  assessing	
  fit	
  
3.  Let	
  personal	
  biases	
  get	
  in	
  the	
  way	
  
How	
  do	
  we	
  fix	
  it?	
  
•  Expand	
  thinking	
  on	
  “fit”	
  
– Not	
  just	
  job,	
  but	
  also	
  group/culture	
  
– Include	
  psycho-­‐social	
  elements	
  
•  Document	
  what	
  it	
  takes	
  to	
  do	
  the	
  job	
  
– Beyond	
  job	
  descrip=on	
  –	
  ac=vi=es,	
  results,	
  KSAs	
  
– Talk	
  to	
  people	
  in	
  the	
  job,	
  managers	
  and	
  SMEs	
  
•  Add	
  tools	
  for	
  assessing	
  fit	
  
•  Team	
  interviews	
  
What	
  does	
  it	
  mean	
  to	
  “fit”?	
  
•  Job	
  Fit	
  -­‐	
  nature	
  of	
  the	
  work	
  and	
  the	
  way	
  work	
  
is	
  done	
  aligns	
  with	
  employee’s	
  preferences	
  
and	
  mental	
  makeup	
  
•  Culture	
  fit	
  -­‐	
  employee	
  shares	
  the	
  values	
  of	
  the	
  
organiza=on	
  and	
  naturally	
  performs	
  in	
  ways	
  
that	
  are	
  consistent	
  with	
  cultural	
  norms	
  
Examples	
  of	
  poor	
  fit	
  and	
  impact	
  
•  Examples	
  of	
  poor	
  fit	
  
– Amanda	
  –	
  structure	
  mismatch	
  
– Maf	
  –	
  control	
  mismatch	
  
•  Poor	
  fit	
  results	
  in:	
  
– Sub-­‐op=mal	
  performance	
  
– Added	
  toxicity	
  
– Wasted	
  Training	
  &	
  Development	
  dollars	
  
– Addi=onal	
  management	
  =me	
  and	
  headaches	
  
	
  
How	
  to	
  assess	
  the	
  culture	
  and	
  job?	
  
And	
  turn	
  results	
  into	
  something	
  useful?	
  
•  Culture	
  
1.  Cultural	
  assessment	
  surveys	
  	
  
2.  Observa=on,	
  review	
  of	
  ar=facts	
  
3.  Interview	
  those	
  who	
  best	
  know	
  the	
  organiza=on	
  
•  Job	
  
1.  Let	
  the	
  job	
  talk	
  
2.  Interview	
  job	
  incumbents	
  considered	
  ideally	
  suited	
  
3.  Interview	
  those	
  who	
  best	
  know	
  the	
  job	
  
	
  
How	
  to	
  assess	
  candidates?	
  
•  Assessments	
  	
  
•  Interview	
  	
  
– LAB	
  (language	
  and	
  behavior)	
  ques=ons	
  
– Behavioral	
  interview	
  ques=ons	
  
•  Con=nuum	
  Profile	
  
Sample	
  Job	
  Assessment	
  Con=nuums	
  
Sample	
  Culture	
  Assessment	
  Con=nuums	
  
Map	
  con=nuum	
  elements	
  to	
  assessment	
  elements	
  
Sample	
  Job	
  Analysis	
  
Sample	
  Culture	
  Analysis	
  
hfp://analyzer.aboutpeople.com/	
  
Part	
  II	
  -­‐	
  Iden=fy	
  Enabling	
  Competencies	
  
Graphic	
  from	
  
Nonacademic	
  Skills	
  Are	
  Key	
  To	
  Success.	
  But	
  What	
  Should	
  We	
  Call	
  
Them?	
  
Enabling	
  Competencies	
  
•  Self	
  Awareness	
  /Self	
  Control	
  
•  Empathy	
  
•  Personal	
  Influence	
  
•  Rela=onship	
  Building/Social	
  Expertness	
  
•  Communica=on	
  
•  Cri=cal	
  thinking	
  
•  Collabora=on	
  &	
  Knowledge	
  Sharing	
  
How	
  to	
  Assess	
  Enabling	
  Competencies	
  
•  Behavioral	
  interview	
  ques=ons	
  
– Adele	
  Lynn	
  –	
  EQ	
  Interview	
  
– Pam’s	
  Behavioral	
  Interview	
  
Ques=ons	
  for	
  Enabling	
  
Competencies	
  
•  Assessments	
  
– EQ	
  Assessments	
  
– Other	
  Assessments	
  
Assessment	
  Expert	
  
Whitney	
  Mar=n,	
  MS	
  
	
  Measurement	
  Strategist	
  
	
  whitney@consultproac=ve.com	
  
	
  www.consultproac=ve.com	
  
	
  Phone:	
  336-­‐202-­‐2385	
  
	
  	
  
	
  
Thank	
  you!	
  
	
  
Please	
  complete	
  your	
  evalua=ons	
  
before	
  logging	
  off!	
  
Implementa=on/Use	
  Challenges	
  
•  Cultural	
  Assessments	
  –	
  are	
  they	
  a	
  reflec=on	
  of	
  
what	
  the	
  organiza=on	
  really	
  is	
  or	
  what	
  they	
  
want	
  to	
  be?	
  
•  What	
  if	
  there	
  are	
  cultural	
  differences	
  between	
  
the	
  organiza=on	
  in	
  focus	
  and	
  the	
  larger	
  
company?	
  Which	
  one	
  do	
  you	
  use?	
  
•  How	
  important	
  is	
  fit	
  to	
  the	
  job,	
  if	
  the	
  person	
  is	
  
likely	
  to	
  have	
  many	
  different	
  kinds	
  of	
  jobs	
  in	
  
the	
  organiza=on?	
  

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Job and Culture Fit - ATD May 5, 2016

  • 1. Presentation Title Subhead Can Be Placed Here Job and Culture Fit May 5, 2016 Pam  Holloway,  MS   About  People  
  • 2. Cost  of  a  bad  hire   •  2  ½  to  5  =mes  salary*     –  $100,000  a  year  employee  costs  $250,000  -­‐  $500,000   –  Quan=fiable  costs  (interviews,  reloca=on,  training  &   orienta=on,  outplacement,  unemployment,  COBRA,  etc.)   –  Hard  to  quan=fy  costs  (lower  morale,  customer   dissa=sfac=on,  lost  revenue,  reduced  performance,   disrup=on,  etc.)   –  Robert  Half  survey  showed  managers  spend  17%  of  =me   managing  poorly  performing  employees**   *Based  on  SHRM  studies  and  Dept.  of  Labor  sta=s=cs   **Robert  Half  –  Surprising  Costs  of  a  Bad  Hire  
  • 3. Why  do  we  hire  the  wrong  person?   1.  Haven’t  fully  or  accurately  defined  what   we  want/need   2.  Not  good  at  assessing  fit   3.  Let  personal  biases  get  in  the  way  
  • 4. How  do  we  fix  it?   •  Expand  thinking  on  “fit”   – Not  just  job,  but  also  group/culture   – Include  psycho-­‐social  elements   •  Document  what  it  takes  to  do  the  job   – Beyond  job  descrip=on  –  ac=vi=es,  results,  KSAs   – Talk  to  people  in  the  job,  managers  and  SMEs   •  Add  tools  for  assessing  fit   •  Team  interviews  
  • 5. What  does  it  mean  to  “fit”?   •  Job  Fit  -­‐  nature  of  the  work  and  the  way  work   is  done  aligns  with  employee’s  preferences   and  mental  makeup   •  Culture  fit  -­‐  employee  shares  the  values  of  the   organiza=on  and  naturally  performs  in  ways   that  are  consistent  with  cultural  norms  
  • 6. Examples  of  poor  fit  and  impact   •  Examples  of  poor  fit   – Amanda  –  structure  mismatch   – Maf  –  control  mismatch   •  Poor  fit  results  in:   – Sub-­‐op=mal  performance   – Added  toxicity   – Wasted  Training  &  Development  dollars   – Addi=onal  management  =me  and  headaches    
  • 7. How  to  assess  the  culture  and  job?   And  turn  results  into  something  useful?   •  Culture   1.  Cultural  assessment  surveys     2.  Observa=on,  review  of  ar=facts   3.  Interview  those  who  best  know  the  organiza=on   •  Job   1.  Let  the  job  talk   2.  Interview  job  incumbents  considered  ideally  suited   3.  Interview  those  who  best  know  the  job    
  • 8. How  to  assess  candidates?   •  Assessments     •  Interview     – LAB  (language  and  behavior)  ques=ons   – Behavioral  interview  ques=ons   •  Con=nuum  Profile  
  • 9. Sample  Job  Assessment  Con=nuums  
  • 11. Map  con=nuum  elements  to  assessment  elements  
  • 15. Part  II  -­‐  Iden=fy  Enabling  Competencies   Graphic  from   Nonacademic  Skills  Are  Key  To  Success.  But  What  Should  We  Call   Them?  
  • 16. Enabling  Competencies   •  Self  Awareness  /Self  Control   •  Empathy   •  Personal  Influence   •  Rela=onship  Building/Social  Expertness   •  Communica=on   •  Cri=cal  thinking   •  Collabora=on  &  Knowledge  Sharing  
  • 17. How  to  Assess  Enabling  Competencies   •  Behavioral  interview  ques=ons   – Adele  Lynn  –  EQ  Interview   – Pam’s  Behavioral  Interview   Ques=ons  for  Enabling   Competencies   •  Assessments   – EQ  Assessments   – Other  Assessments  
  • 18. Assessment  Expert   Whitney  Mar=n,  MS    Measurement  Strategist    whitney@consultproac=ve.com    www.consultproac=ve.com    Phone:  336-­‐202-­‐2385        
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  • 21. Thank  you!     Please  complete  your  evalua=ons   before  logging  off!  
  • 22. Implementa=on/Use  Challenges   •  Cultural  Assessments  –  are  they  a  reflec=on  of   what  the  organiza=on  really  is  or  what  they   want  to  be?   •  What  if  there  are  cultural  differences  between   the  organiza=on  in  focus  and  the  larger   company?  Which  one  do  you  use?   •  How  important  is  fit  to  the  job,  if  the  person  is   likely  to  have  many  different  kinds  of  jobs  in   the  organiza=on?