This document describes Jibe's RapidStart CRM offering which provides Sales and Service capabilities for Dynamics CRM Online including lead management, opportunity management, contacts, companies, and case records. It notes that managing a sales pipeline effectively is critical for businesses today. The RapidStart CRM Plus offering additionally includes an external customer portal and knowledge base to provide customer service support online. It emphasizes that customer service can be a competitive advantage and profit center by driving future sales through good customer support.

1. Growing
through
HAPPY CUSTOMERS.
YOUR BUSINESS
RapidStart CRM
Fixed Scope, Fixed Timeline, Fixed Price
Sales are the life-blood of SMB
Managing a sales pipeline effectively is critical for any business today and is why our
RapidStart CRM model addresses Sales Requirements.
Moving that business card you collected at the networking event to a long term customer
is easier than you think when you have the right system in place. Lead Management,
Opportunity Management, Cross-selling and Up-Selling are big business tools that everyone
wants, without the big business complexity.
- Mark Mace, IT Manager, Blackstone Wealth Management
“We save around $8,000 a year with Microsoft Dynamics CRM Online and our advisers
can now use CRM tools on any device they choose.”
What is a RapidStart CRM?
Jibe’s RapidStart CRM enables Dynamics CRM Online’s Sales and Service capabilities and
includes Lead Management, Opportunity Management, Contacts, Company and Case Records.

2. RapidStart CRM Plus
Customer Service as a Profit Center?
Most businesses today offer some kind of after-sale service to
their customers, even if it is via phone. For some customers the
phone isn’t enough anymore and their needs are too great for
email to handle efficiently. While some view providing support
as a cost center, others recognize that “Good Support” can
actually create a competitive advantage that can drive
future sales. While there are still customers who prefer to talk
to someone in person, more and more customers prefer to
engage online, on their time.
Our RapidStart CRM Plus includes and external portal
solution where your customers can interact directly with
CRM to create and check the status of support cases. It also
includes a knowledge base for self-help information which
eliminates the need for many cases.
It’s all about “Knowing”
• The nature of business is up and down, but having dashboard visibility in the future helps keep you up.
• The Insights add-on from InsideView gives you the kind of Prospect Research
that keep you ahead of your competition.
• The ability to see what your sales team is doing in real-time provides the opportunity to close more deals.
• Our RapidStart CRM model also includes Customer Service for managing customer relationships after the sale.
How Jibe can help?
We’re there to help you every step of the way. Contact us today to get started in
realizing the benefits of the modern business with solutions from Microsoft.
sales@jibecrm.com • 440.565.0245
jibecrm.com