Jens Fiege from FIEGE Logistics; ‘Develop a Culture of Innovation’

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The document discusses creating a culture of innovation at FIEGE Group. It provides an overview of FIEGE, including that it is a leading European logistics specialist founded in 1873 with 20,000 employees. Two case studies are described: hospital logistics, involving supply chain management for 33 hospitals, and Fiege uni/serv, an IT solution for planning and analysis. The presentation argues that disseminating best practices across industries can help create innovative logistics solutions, citing examples of similarities between healthcare, e-commerce, retail, and industry logistics.

Business

FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

“Develop a Culture of Innovation”
8th European 3 PL Summit,
Presentation of Mr. Jens Fiege –
FIEGE Group

1

Agenda

1) FIEGE – Who we are
2) Case Studies
a) Hospital Logistics
b) Fiege uni/serv
3) Creating a culture of innovation
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

2

FIEGE – Who we are

FIEGE is an independent leading specialist in

Vision
planning, operating and managing complex
logistic solutions focused on Europe and Asia.
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

Our experienced and motivated team provides
our customers with competitive advantage
through individual, innovative and sustainable

Mission
solutions.
We increase efficiency and guarantee highest
quality throughout the entire supply chain.

4

FIEGE – Who we are

 Founded in: 1873
 Employees: 20,000 in 18 countries
 Trainees: 480
 Locations: 210
 Warehouse space: 3.0 mio. m²
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

Core Competencies:
Complex and international contract logistics
 Operation of complex and tailor-made logistics chains
 Take over of existing logistics solutions from industry (Outsourcing)

5

New solutions and innovations for contract logistics
Awards
„Product Innovation Award“ for
International Mega Center Concept

„Germany – Land of Ideas“ for
Medical Order Center
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

„German Logistics Award“
„Eco-Manager of the Year“

„Logistics Hall of Fame“
„DVZ Leo Award“

„Logistics Service Provider of the year, Poland“
6

How to disseminate Best Practice
Example Health Care Logistics – Medical Order Center

33 Hospitals to be maintained / > 80 000 SKUs / > 100 employees

etc.
Laundry
Kitchen
Sterilization Extermal or
Pharmacy internal
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

Medical
-Medical items Hospital
- Office supplie
Producer -Economic demand

Incoming/ Fetch
Outgoing and carry Maintenance-
Supply Production Distribution Goods Service assistant

Logistic Services incl. continous IT-Solution/Planning and Analysis

7

Health Care Logistics – Similarities to other branches

E-COMMERCE

RETAIL
INDUSTRY
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

HOSPITAL LOGISTICS

8

Learning from Industry Logistics

Pre- Manufacturing Pre-Cleaning of
Co- sterilized equipment
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

Production

Raw Material Cutting Prepared sterilization trolley
with packed units

9

Learning from Retail Logistics

Maintenance
Storage Labeling
of shelfs

Return Maintenance
management of POS

Instore Delivery of goods to hospitals
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

Logistics
Receipt of
goods
Delivery Shelf
control packing

Shelf packing in hospitals

10

Learning from E- Commerce

Finance
Service

Webshop
IT/eF Logistics
Service

Customer
Service
Webshop
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

e Fulfilment Fiege
Simplified ordering process via webshop
MEDelivery

Fulfilment Services for our customer Mexx Direct ordering with scan via MDE

11

uni/serv – Personnel logistician of FIEGE Group

Initial situation

from job market to FIEGE back to job market
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

Wish for …
 more flexible personnel
 better qualified personnel
 a more performance-related payment
 equipment
innovative
foundation of uni/serv creation of
product portfolio

12

FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

13
uni/serv – Product Portfolio

Creating a culture of innovation

 A culture of innovation is more than just new ideas.
It needs to be repeatable, predictable and sustainable.
 Find challenges which, if solved and implemented, will create the
greatest value.
An organisation´s ability to innovate hinges on its ability to valuate and
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

prioritize ideas.
 Determine mechanisms that best yield viable solutions
You will get several solutions for the given challenge. Find a comprehensive
solution that can be implemented. Create an “incubator” environment
 Be able to convert the ideas into reality
During implementation have the courage to change direction or to kill ideas.
Do not over-engineer.
 Do not re- invent the wheel but “recycle” innovation
15

FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com

16
Thank you very much for your attention !

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