Jean has worked at Chat Communication for 4 years and was up for a promotion this year but did not receive it. Her colleague Sue advises Jean that she needs to set clear, measurable goals and communicate them to Steve in order to be considered for promotions. Jean shares her goal of becoming a supervisor with Steve by next year's promotion period. Steve acknowledges Jean's hard work and commitment over 5 years, and Jean is promoted to Supervisor.

1. This is Jean. She has worked at Chat Communication for 4 yrs

2. Jean was up for promotion this year. She did not get a promotion.

3. Jean, I didn’t realize you wanted a promotion Is that a goal you set when I wasn’t listening. Sue, I can’t believe I did not get the promotion.

4. What do goals have to do with it?Jean, you need a goal and you need to make it Smart. Then communicate you goal to Steve.

5. Steve, my goal is to become a Chat Communication’s supervisor by next years promote period.

6. Steve, Jean has been a hard working, loyal employee going on 5yearsSteve, I am always on time and willing to stay late.Jean, you do know the company inside and out.

7. Congratulation, Jean you have been promoted to Supervisor