Jeanne Whalen - Biography
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Jeanne Whalen is the Vice President of Product Business Development at Fiserv, where she is responsible for developing and delivering Fiserv's prepaid products and services. With over 13 years of experience in the prepaid industry, Whalen has worked in prepaid processing, card issuing, marketing, and distribution. Prior to Fiserv, she held senior leadership roles at First Data Corporation developing prepaid card products, including the Money Network Payroll Card.
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Sereno is a fraud detection solution that uses image analysis and multi-source correlation modeling to identify check fraud. It integrates with existing image processing systems and analyzes check images using multiple recognition engines to flag potential fraud. Sereno reduces false positives and focuses analysts on a small number of suspect transactions. It builds databases of check stock and signatures over time to improve accuracy. Sereno provides cost savings through reduced manual review and losses from fraud while allowing banks to expand their fraud detection capabilities.
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Orbograph's new Accura XV solution leverages Next Generation Recognition (NGR) Technology to provide virtually 100% check processing performance at the teller. The solution achieves read rates as high as 95% and can attain 100% read rates on small transactions using V100 mode. It provides tangible benefits like reducing data entry costs and recognition errors as well as intangible benefits like highly reliable technology and streamlined processes. Accura XV is the foundation for all of Orbograph's centralized and distributed recognition solutions and services.
Automation for RDC and Mobile
Growth in remote deposit capture is driving additional requirements in check recognition. Orbograph provides a scalable check recognition solution for RDC that uses multiple recognition engines to achieve read rates from 90-98%. The solution can identify alterations, validate fields, and ensure image quality to reduce fraud while streamlining the deposit process. Orbograph offers flexible licensing and deployment options to meet the needs of various sized financial institutions supporting desktop, consumer, and mobile RDC.
Healthcare Payments Automation Center
The document introduces Orbograph's Healthcare Payments Automation Center (HPAC), a cloud-based platform that hosts two services: P2Post for converting paper explanation of benefit forms into electronic files for practice management systems, and E2Post for matching electronic funds transfer payments to remittance advices. By leveraging image processing and recognition technologies, HPAC can convert claims at high volumes while reducing costs up to 60% by eliminating manual data entry and exceptions. The platform provides adaptive onboarding of forms, HIPAA compliance, and guaranteed performance.
Next Generation Recognition Solutions
The document discusses next generation check recognition technologies that can improve teller image capture (TIC) and remote deposit capture (RDC) workflows. It outlines several business problems with early generation technologies like low read rates, balancing issues, and fraud risks. Next generation technologies aim to solve these by using multi-engine correlation, dynamic thresholding, item verification, and check box detection to achieve near 100% recognition performance and reduce errors. The benefits include cost savings, improved efficiency, customer experience, and reduced fraud.
Automation Services
Orbograph introduces Automation Services and Automation Services LE, innovative recognition solutions that provide up to 40% labor cost savings through high levels of automation and accuracy. Automation Services achieves 98% automation and 99%+ accuracy, while Automation Services LE attains 90% automation with 99% accuracy. Both solutions support various check processing workflows and can be implemented on Orbograph's legacy OrboCAR platform or new G6 Enterprise Recognition Technology platform. Orbograph also offers managed recognition services to continuously monitor performance and ensure solutions meet guaranteed service levels.
Company Overview
Orbograph is a provider of electronic solutions for healthcare revenue cycle management and check processing recognition software. It has over 1,500 financial institution and biller clients that process billions of documents annually using Orbograph's technologies. Orbograph converts paper-based documents like EOBs into electronic files to automate payment data reconciliation and provide reporting tools. It is a subsidiary of Orbotech and was founded in 1996, employing over 50 people who serve the banking, financial, and healthcare industries.
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Jeanne Whalen - Biography
- 1. Jeanne Whalen Vice President, Product Business Development, FISERV JEANNE WHALEN is VP of Prepaid Product and Business Development at Fiserv‚ with responsibility for building and delivering Fiserv's suite of prepaid products and services and business oversight of Fiserv's prepaid processing platform. With thirteen years of experience in the prepaid industry‚ Jeanne has worked in both prepaid processing and card issuing as well as in card marketing and card distribution. Prior to joining Fiserv‚ Jeanne was senior vice president‚ Prepaid Services for First Data Corporation‚ driving product development‚ product management and product strategy for both open and closed loop prepaid card products. These products included the industry-leading Money Network Payroll Card as well as First Data's closed loop merchant gift cards‚ sold by the nation's leading retailers and distributed in more than 25 countries. In 2007‚ Jeanne was vice president of Product Management at GiftCertificates.com‚ an online prepaid gift card reseller and a business-to-business gift solution provider. Jeanne's entry into the Prepaid Industry came as vice president of Marketing & Product at Solspark‚ Inc. from 1999 until Solspark was acquired by Concord EFS in 2002. Concord EFS was subsequently purchased by First Data in 2003‚ when she became vice president of Prepaid Product Development at First Data‚ responsible for open loop product development and strategy. From 1992- 1998‚ Jeanne worked in a variety of direct marketing and product management capabilities at American Online in Dulles‚ Virginia. She holds a BA in Communications from the University of Maryland‚ College Park.