Create a business continuity plan that can adjust for a pandemic or other disaster. Ivanti IT security experts Phil Richards and Chris Goettl deliver insights on the six-step plan to keep things running without major service disruptions.

1. Lessons Learned from COVID-19
Chris Goettl and Phil Richards
May 28, 2020

2. Agenda Items
 Scattered Canary Capitalizes on Coronavirus
 World Leaders Call for Halt on Healthcare Attacks
 Six Steps to Business Continuity

3. Situation Analysis Recommendations
Exploit Type:
Exposure: Attack Vectors:Impact:
Phishing Education
Fraud Detection Thresholds
A Nigerian fraud ring used stolen personal information from past data
breaches to file thousands of applications for unemployment benefits
in the State of Washington, securing “hundreds of millions of dollars.”
State regulators missed red flags such as out-of-state bank accounts
and suspicious email addresses, despite a $44M software investment
to help detect such fraud.
Phishing
Scattered Canary Bilks Washington State
6
U.S. States SSNs,
Addresses, Date
of Birth
Phishing
Additional Authentication Steps
Risk Management

4. Red Cross Pleads for End to Healthcare Attacks
 Asking world leaders to get tough on threat actors
 Backed by Microsoft President Brad Smith and 42 others
 Sparked by international outrage over Czech healthcare
cyberattack
 Other health agencies have also reported a spike in
attempted ransomware attacks in recent weeks
 Cyberattacks are having a significant global impact on the
COVID-19 response

5. Before You Go Back to the Office

6. 1. Mobilize
 How do I manage a workforce that is now mostly at home?
2. Stabilize
 How do I stabilize my business?
 How do we maintain business-critical functions?
3. Strategize
 How do I pivot the business?
 What changes are needed to meet the needs of this new environment and
beyond?
4. Leveraging the Cloud
 Add agility and adaptability to the business
 More organizations will see opportunity by investing in the cloud
Source: PricewaterhouseCoopers + Ivanti
How to Move Forward

7. 1. Healthcare Industry – Telehealth
 Will virtual visits be a mainstream approach to patient care?
2. Education
 Virtual school days
3. E-Commerce
 Online shopping became an even more important lifeline for some families
4. B2B Companies Possibly Shifting to B2C
 Meat processing
 Restaurant suppliers
5. Employers will shift to a more remote work model
 Finding the right balance
COVID-19 Influenced Transformations

8. • Step 1: Identify Key Products and Services
• Revenue
• Demand
• Consequences of Loss – Financial, productivity, reputational
• Step 2: Establish the Objective of Your Continuity Plan
• What is the desired outcome?
• Step 3: Evaluate the Potential Disruption
• To the enterprise and your workforce
• What’s required to conduct key operations
Business Continuity Plan

9. • Step 4: The 4Ps of protecting the business
• People – the livelihood of workers
• Processes – enterprise operations
• Profits – revenue generation
• Partnerships – network for carrying out biz operations
• Step 5: Establish Contact Lists
• Accurate and updated contact information for employees and clients
• Select communication methods
• Step 6: Constantly review and update your Business Continuity Plan
• Tabletop exercises
Business Continuity Plan

10. Poll Results
What is the balance of employees working from home vs. the office?
44 Respondents:
1. 7% -- Nobody working from home (3)
2. 22% -- More in the office than working from home (9)
3. 40% -- Half and half (17)
4. 24% -- More working from home than in the office (10)
5. 7% -- Everyone is working from home (3)

11. Q&A

12. Get the latest updates at: ivanti.com/ThreatThursday
Thank You!