As port agents with branches in main cruise industry ports (Genoa, Venice, Civitavecchia, Naples, Leghorn) and our network of correspondances covering almost all Italian ports we can provide assistance and services for cruise ships 24 hrs a day, 7 days a week with a high skilled staff.

1. Italian Cruises Shipping
Services Srl
 PORT AGENT
 LOGISTIC PROVIDER
 CUSTOM BROKERS
 FORWARDERS
Head office: GENOA
Branch Offices: Venice, Civitavecchia, Leghorn, Naples

2. With branches in main cruise industry ports (Genoa, Venice, Civitavecchia,
Naples, Leghorn) and our network of correspondances covering almost all
Italian ports we can provide assistance and services 24 hrs a day, 7 days a
week with a high skilled staff.
We are able providing the following port agency services to the cruise
industry, always available to discuss any tailor made service to satisfy our
pricipals:
 Early booking and confirmation of berths
 Smooth berthing operations on arrival
 Rapid ship and passengers clearance
 Gangway hire
 Water supply, garbage removal, waste oil and black waters disposal
 Bunker and Luboil supply
 Custom clearance
 Logistic, warehousing and stevedoring service
 Crew handling, including hotel accomodations, visa, transfers
 Medical assistance to crew and passengers
 Daily assistance to passengers medically disembarked
 Quick, accurate and detailed proforma and final D/As
 Constant assistance and availability during the call with an high skilled staff
onboard and ashore

3. PORTS:
Sanremo
Genova
Rapallo/S.ta Margherita Ligure/
Portofino
La Spezia
Marina di
Carrara Livorno
Piombino
Elba
Civitavecchia
Olbia
Napoli
Sorrento
Bari
Brindisi
Taranto
Crotone
Messina
Trapani
Ravenna
Venezia
Trieste
Port in which we actually
operate
Ports in which we can operate
Palermo
Catania
Siracusa
Ancona
Savona
Cagliari
Lipari

4. LIVORNO:
Usual pier used for cruise ships: Alto Fondale, Molo Italia, Calata Sgarallino, Banchina 75

5. LIVORNO:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: by barge, connection at quey
Bunker, Oil supply and spareparts
Garbage service: by Truck and by barge
Cherry picker and other port lifting services rental
Forklift & stevedores services
Logistic services: warehousing (2 customs authorized and 2 refrigerated
warehouses) and customs operations
Ground services rental
Free shuttle bus from ship to city
Ground Security service
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

6. LIVORNO:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities for transit and disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of spareparts/ship’s need

7. NAPLES:
Usual pier used for cruise ships:
PIER 5 PIER 6/7 COMMERCIAL PIER
21/22
LENGHT 191 MT 301 MT 243 MT
DRAFT 8,70 MT 10,05 MT 9,00 MT

8. NAPLES:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: connection at quey
Bunker, Oil supply and spareparts delivery
Garbage service: by truck
Forklift & stevedores services
Logistic services: warehousing with a fully equipped
terminal area and customs operations
Ground services rental: shuttle busses, transfer
services
Ground security service
Port lifting services rental (cranes, cherry picker etc.)
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

9. NAPLES:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities for transit and disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of spareparts/ship’s need

10. SORRENTO:
Usual anchor positions used for cruise ships:
1) 40° 39,12' N – 014° 21,88' E
2) 40° 39,84' N – 014° 23,87' E
1) 2)

11. SORRENTO:
PORT SERVICES:
Administrative and technical organization of the call
Tender mooring assistance
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Bunker for tenders, spareparts delivery
Logistic services: warehousing in Naples with a fully equipped Terminal
area and customs operations
Ground services rental: tender rental, transfer services, yacht/boat
rental.
Ground Security service
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

12. SORRENTO:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities for transit and disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of spareparts/ship’s need

13. TRAPANI:
Usual pier used for cruise ships: Banchina Garibaldi, Sporgente Ronciglio Est
Banchina Garibaldi:
Lenght: 142,00 mt
Draft: 8,00 mt
Sporgente Ronciglio Est:
Lenght: 215,00 mt
Draft: 08,00 mt

14. TRAPANI:
PORT SERVICES:
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: by truck
Bunker supply and spareparts
Garbage disposal by truck
Stevedores services
Ground services rental: shuttle busses, transfer
services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

15. TRAPANI:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities for transit and disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of spareparts/ship’s need

16. RAPALLO/S.TA MARGHERITA LIGURE/PORTOFINO:
Usual anchor positions used for cruise ships:
1) 44° 20’ 1‘’ N – 09° 14’ 2’’E

17. RAPALLO/S.TA MARGHERITA LIGURE/PORTOFINO:
PORT SERVICES:
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Ground services rental: transfer services, boats/yachts
rental
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

18. RAPALLO/S.TA MARGHERITA LIGURE/PORTOFINO:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, boats, hotels
etc.)
Medical consults and hospitalization in private clinic
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities for transit and
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

19. CROTONE:
Usual pier for cruise ships: Banchina Riva

20. CROTONE:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: connection at quey
Bunker, Oil supply and spareparts
Garbage disposal: by truck
Port lifting services rental
Stevedores services
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

21. CROTONE:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities for transit and disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of spareparts/ship’s need

22. ELBA PORTOFERRAIO:
Usual pier used for cruise ships:
1° option: Altofondale Pier  lenght 115 mt, draft 7,6
2° option: Molo Massimo Nord  lenght 125 mt, draft 6,00 mt
3° option: Anchorage (B ZONE in below picture)

23. ELBA PORTOFERRAIO:
PORT SERVICES:
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Ground services rental: transfer services, boat rental
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

24. ELBA PORTOFERRAIO:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, boats, hotels
etc.)
Medical consults and hospitalization
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities for transit and
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

25. MESSINA:
Usual pier for cruise ships:
1) Pier I Settembre  lenght 220 mts, draft max 10 mts
2) Pier Colapesce  lenght 290 mts, draft max 10 mts
3) Pier Norimberga lenght 150 mt , draft 7,5/9 mts
4) Pier Marconi  lenght 190 mts, draft max 9,5 mts

26. MESSINA:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: connection at quey
Spareparts supply and delivery
Solid garbage disposal by truck
Stevedores services
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

27. MESSINA:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, boats, hotels
etc.)
Medical consults and hospitalization
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities for transit and
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders,
any purchase of spareparts/ship’s need

28. MARINA DI CARRARA:
Usual pier for cruise ships:
1) Pier Chiesa lenght 390 mts, draft max 10 mts
2) Pier Taliercio  lenght 440 mts, draft max 10 mts

29. MARINA DI CARRARA:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: connection at quey
Spareparts supply and delivery
Garbage disposal by truck
Port lifting services rental
Forklift & stevedores services
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

30. MARINA DI CARRARA:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, boats, hotels
etc.)
Medical consults and hospitalization
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities for transit and
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

31. VENEZIA:
Usual pier for cruise ships:
1) Pier VE 018 lenght 630 mts, draft max 8,90 mts
2) Pier VE 117  lenght 600 mts, draft max 8,90 mts
3) Pier VE 123  lenght 600 mts, draft max 8,90 mts
3) Pier VE 107  lenght 727 mts, draft max 8,90 mts

32. VENEZIA:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: connection at quey
Bunker, Luboil, spareparts supply and delivery
Logistic operations: warehousing (1 custom authorized warehouse of 1300 sqm
on 3 levels) and customs operations
Garbage disposal & Hazardous waste disposal
Port lifting services rental
Forklift & stevedores services
Customs operations
Ground services rental: shuttle busses,
transfer services
Ground Security service
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

33. VENEZIA:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities only for urgent
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

34. SANREMO:
Usual anchor positions used for cruise ships:
1) 43° 48,55’ N – 007° 48,000’ E

35. SANREMO:
PORT SERVICES:
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Ground services rental: transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

36. SANREMO:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities for
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

37. TRIESTE:
Usual pier used for cruise ships at Trieste Passenger Terminal:
Pier 29: lenght 220 mts, draft 9,20 mts
Pier 30: lenght 240 mts, draft 9,20 mts

38. TRIESTE:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: connection at quey
Bunker by barge, spareparts supply and delivery
Garbage disposal
Port lifting services rental
Forklift & stevedores services
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

39. TRIESTE:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Daily assistance during hospitalization
Immigration and Shenghen Visa formalities for
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

40. OLBIA:
Usual pier used for cruise ships:
1) Pier 7: lenght 187,95 mts, draft 9,00 mts
2) Pier 8: lenght 169,92 mts, draft 9,00 mts
3) Pier 9: lenght 177,20 mts, draft 9,00 mts

41. OLBIA:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: by truck
Bunker, Luboil, spareparts supply and delivery
Garbage disposal
Port lifting services rental
Forklift & stevedores services
Ground Security service
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

42. OLBIA:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Assistance during hospitalization
Immigration and Shenghen Visa formalities for
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

43. LA SPEZIA:
Usual pier used for cruise ships:
1) Molo Garibaldi 2) Molo Varicella

44. LA SPEZIA:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: at quey (Garibaldi pier) and by barge
(Varicella pier)
Bunker, Luboil, spareparts supply and delivery
Solid and liquid garbage disposal by barge
Forklift & stevedores services
Ground Security service
Customs operations
Ground services rental: shuttle busses,
transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

45. LA SPEZIA:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Assistance during hospitalization
Immigration and Shenghen Visa formalities for
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders,
any purchase of spareparts/ship’s need

46. BARI:
Usual pier used for cruise ships:
1) Pier 10: lenght 250 mts, draft 11,50 mts

47. BARI:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: connectio at quey
Bunker, Luboil, spareparts supply and delivery
Garbage and special waste disposal
Forklift & stevedores services
Ground Security service
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

48. BARI:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Assistance during hospitalization
Immigration and Shenghen Visa formalities for
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders,
any purchase of spareparts/ship’s need

49. BRINDISI:
Usual pier used for cruise ships:
1) Pier Carbonifera: lenght 260 mts, draft 8 mts
2) Pier Punto Franco: lenght 270 mts, draft 8 mts

50. BRINDISI:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: Connection at quey
Garbage disposal by truck
Bunker, Luboil, spareparts supply and delivery
Forklift & stevedores services
Ground Security service
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

51. BRINDISI:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Assistance during hospitalization
Immigration and Shenghen Visa formalities only for
emergency disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

52. PIOMBINO:
Usual pier used for cruise ships:
1) Pier Pecoraro: lenght 450 mts, draft 10,80 mts

53. PIOMBINO:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: Connection at quey
Garbage service disposal
Bunker, Luboil, spareparts supply and delivery
Port lifting services rental
Forklift & stevedores services
Ground Security service
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

54. PIOMBINO:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Assistance during hospitalization
Immigration and Shenghen Visa formalities for
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders,
any purchase of spareparts/ship’s need

55. TARANTO:
Usual pier used for cruise ships:
1) Pier Sporgente: lenght 330 mts, draft 12,50 mts

56. TARANTO:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: by truck or by barge
Garbage service disposal
Bunker by barge, Luboil, spareparts supply and delivery
Forklift & stevedores services
Ground Security service
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

57. TARANTO:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Assistance during hospitalization
Immigration and Shenghen Visa formalities for
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders,
any purchase of spareparts/ship’s need

58. RAVENNA:
Usual pier used for cruise ships:
Pier Crociere Sud: lenght 320 mts, draft 8,80 mts
Pier Crociere Nord: Lenght 210 mts, draft 8,00 mts

59. RAVENNA:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: by truck
Solid garbage service disposal by barge (liquid garbage small quantities)
Bunker, Luboil, spareparts supply and delivery
Port facilities rental
Stevedores services
Ground Security service
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

60. RAVENNA:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Assistance during hospitalization
Immigration and Shenghen Visa formalities for
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

61. LIPARI:
Usual anchorage points for cruise ships:

62. LIPARI:
PORT SERVICES:
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Stevedores services
Ground Security service
Customs operations
Ground services rental: shuttle busses, transfer services, tenders rental
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

63. LIPARI:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Assistance during hospitalization
Immigration and Shenghen Visa formalities for
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

64. GENOA:
Usual pier used for cruise ships: Ponte dei Mille Terminal station
NO limits of lenght
MAX draft 10,50 mts

65. GENOA:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply
Garbage service disposal
Bunker, Luboil, spareparts supply and delivery
Port lifting services rental
Forklift & stevedores services
Ground Security service
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

66. GENOA:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Assistance during hospitalization
Immigration and Shenghen Visa formalities for
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

67. CIVITAVECCHIA:
Usual pier used for cruise ships:
Pier Antemurale Colombo (n. 13 below): lenght 787 mts, draft 11,50 mts

68. CIVITAVECCHIA:
PORT SERVICES:
Berth reservation
Administrative and technical organization of the call
Clearance and forwarding customs formalities
Cash declarations/Cash to Master
Water supply: connection at quey or by barge
Garbage service disposal
Bunker, Luboil, spareparts supply and delivery
Port lifting services rental
Forklift & stevedores services
Ground Security service
Customs operations
Ground services rental: shuttle busses, transfer services
Special tailored services
Qualified staff at disposal 24hrs 7/7 days

69. CIVITAVECCHIA:
SERVICES TO PASSENGER AND CMS:
Assistance 24hrs 7/7 day
Fast ground service organization (transfers, hotels etc.)
Medical consults and hospitalization
Assistance during hospitalization
Immigration and Shenghen Visa formalities for
disembarkation
Special services booking
Tailored assistance
Shore excursions
Any other ship’s request: flower orders, any purchase of
spareparts/ship’s need

70. …we remain at your disposal for any further request
you may have. We will be pleased to satisfy you as best
as we can!