1. School of Hospitality Management
School of Hospitality Management
management
interfaces
Property
system
2. The Professor
Prof. Tito Antonio A. Ofilada, Jr.
School of Hospitality Management
Education:
MBA (Ongoing)
Ateneo de Manila University Graduate School of
Business
BS Tourism (2006)
University of the Philippines- Diliman
3. The Professor
Prof. Tito Antonio A. Ofilada, Jr.
School of Hospitality Management
Work Experience:
Delta Airlines 2008-2010
Passenger Sales Agent
Customer Service Intern (Summer 2005)
Philippine Airlines
4. The Professor
Prof. Tito Antonio A. Ofilada, Jr.
School of Hospitality Management
Consultation Hours:
Tuesdays, 8-9am
5. School Mission:
- to be a recognized and respected
School of Hospitality Management
School of Hospitality Management
educational institution
- adhere to the highest international standards
- respond to the market needs
- by producing globally competitive and highly
professional individuals.
6. Core Values:
- Perfection
School of Hospitality Management
School of Hospitality Management
- Innovation
- Integrity
- Concern
- Prudence
- Unity
7. School of Hospitality Management
School of Hospitality Management
Seal of Treston International
College
8. School of Hospitality
Management
Aims to develop tomorrow’s hospitality and tourism
School of Hospitality Management
leaders both in the national and global setting.
9. School of Hospitality Graduates
are:
Service-oriented
School of Hospitality Management
Passionate
excellent communicators
Ethical
Well-rounded
Creative
10. Class Rules
maximum of 3 cuts or absences per subject.
Should you incur absences more than the
School of Hospitality Management
allowed maximum number, you will be
automatically dropped from the subject and will
be given an “FA” or Failure due to Absences in
your scholastic report.
Wear the prescribed college uniform when
inside the classroom and school premises
11. Class Rules
Electronic gadgets such as but not limited to
mobile phones, laptops and i-pads are not
School of Hospitality Management
allowed inside the classroom and will be
confiscated by the instructor if seen being used
by students while class is ongoing. Confiscated
gadgets may be claimed at the Guidance &
Student Affairs Office upon submission of Letter
of Explanation from the student’s parent or
guardian.
12. Course Description
This course aims to equip the students with
School of Hospitality Management
skills and knowledge on how to plan,
package and price international or
domestic tourism products based on client
requirements and number of participants in
a particular tour program.
13. Course Objectives
By the end of the course, the student should be
able to:
School of Hospitality Management
COGNITIVE:
1. To describe the different elements that
comprise what are needed in to create tour
packages.
2. Identify the functions and duties of Tour
Operators against the duties and functions of
Travel Agents.
14. Course Objectives
AFFECTIVE:
School of Hospitality Management
1. To answer questions on how to Price
domestic and international travel itineraries
based on the number of passengers,
inclusions and highlights offered in a
particular tour package.
2. To prepare a marketing proposal for a
designed tour package created based on
the requirements of the clients.
15. Course Objectives
PSYCHO-MOTOR:
School of Hospitality Management
1. Plan and design domestic and international
travel itineraries.
2. Create and develop domestic and
international travel packages composed of:
accommodations, transportation, meals, guide
services, attractions and other tour highlights in
a certain area.
3. Design a tour package (domestic or
international) using the concepts and ideas
learned in this course and present the tour
product.
17. interface
School of Hospitality Management
Involves connectivity among hardware, software and
user.
HARDWARE- CPU
SOFTWARE
Application Software-under the user’s control.
Example word processing, electronic spreadsheets
System software-industry specific software such as
property management system, catering systems, club
management systems
20. Central Point-of Call
Reservatio Sale Accountin
n System Systems g System
School of Hospitality Management
HOTEL PROPERTY MANAGEMENT SYSTEMS
High- Self-
Energy speed service
Electronic
Manageme internet Devices
Locking
nt Systems access
Systems
21. Terminologies
School of Hospitality Management
E-commerce: buying and selling of goods and
services through the use of the internet or
another electronic medium.
Examples:
-electronic brochure
-online scheduling and booking
22. Cont...
School of Hospitality Management
Social networking
A virtual community of people with similar interests.
Individuals can join the community by creating a
personal profile and establish contact directory
of “friends” who have also created profiles within
the community.
Other features: personal messaging,
commenting, photo-sharing, video sharing and
blogging.
23. Trends in Tourism and Hospitality
School of Hospitality Management
Online booking
Mobile booking
24. Internet Marketing
School of Hospitality Management
Allows users to critique businesses via third-party
websites.
Through Blogs, forums and communities
25. School of Hospitality Management
School of Hospitality Management
INFORMATION
MANAGING
SYSTEMS
26. Terminologies
School of Hospitality Management
MIS-Designed to provide managers with the
information technology to plan, organize, staff,
direct, and control operations.
Information technology-technology that
establishes a communication process in which
data are transferred from related systems;
proceed according to pre-established decision-
making rules, financial models, or other
analytical methods; and stored in information
formats tailored to the needs of individual
managers.
27. Cont…
School of Hospitality Management
Property systems manager-participates in the
evaluation, selection, and installation of system
hardware and is trained in the operation of
software applications used throughout the
property; provides on-premises systems support
and when necessary, functions as a network
administrator and/or applications software
28. System Selection: “NEVERS of
technology”
School of Hospitality Management
Never purchase before software.
Never make a purchase decision based solely on cost.
Never lose control of the purchasing process.
Never rely on enhancement promises.
Never be the first time user.
Never be the last time user.
Never allow technology to dictate operations.
Never allow a vendor to rewrite the business’ technology
requirements.
