The document discusses the UK Border Agency's (UKBA) IT skills and project management initiatives, highlighting significant efforts in improving security and operational efficiency. It addresses challenges related to talent acquisition, skill specialization, and the importance of professionalizing the IT approach through frameworks like SFIA. The Business Design and Development Directorate aims to enhance overall visibility and resource management for their IT-related change portfolio.

1. IT Skills at the Frontiers Ben Grinnell - Business Design and Development Directorate

2. The UK Border Agency INTERESTING FACTS ABOUT THE UKBA Over 14,000 illegal attempts to cross the channel stopped since Jan this year Since 2007 100% of visas have been fingerprint based In August 2009 facial recognition technology was implemented in 10 UK terminals Since January this year 240 million smuggled cigarettes have been seized representing a potential loss of nearly £45 million in tax revenue

3. The big picture – How we all work together ICW ICFN FNP – PINS Single case Ownership CID PBS CID iFADO E-Borders IAFS Encrypted Laptops T2A Complaints Management System

4. The Business Design and Development Directorate (BD3) The UKBA BD3 remit: Joining up the Agency’s portfolio of projects and programmes to get better visibility of the overall IT related change portfolio, impacts and dependencies Managing our future business applications strategy, architecture and development Supporting the UKBA business with the resourcing and delivery of its project/programme portfolio In the last year BD3 has replaced over 60 long term contractors, succeeding even in difficult roles such as technical architects

5. BD3 Challenges for UKBA and ultimately the British tax payer from some of the most specialised projects currently underway all over the world in the Public Sector not seen as an enabling function to protect the security and development of our data, systems and infrastructure Demand for very specific skills Providing value for money Perception of IT Building in-house knowledge and expertise

6. Addressing the challenges PROFESSIONALISING IT

7. Approach to Professionalising IT

8. Start At present Aim 40 40 120 131 30 56 Permanents Contractors Consultants/SIs 20 10 170

9. “ SFIA has helped us harmonise and rationalise roles” Head of Strategy & Architecture

10. Immigration Intelligence Corporate services International Borders Criminality & detection HR Business Partners Commercial Programme Mgt Business & Solutions Mgt Business Relationship Mgt Project Delivery Strategy & Architecture Programme & Project Mgt Office Supplier Relationship Mgt Financial Mgt & Support Processes (Enablers) Operations OCIO ensures IST Strategy, architecture & policies are aligned with Home Office IST Strategy HOITSS Service Mgt Dev’t partners Enablers

11. “ SFIA has helped us harmonise and rationalise roles” Head of Strategy & Architecture

12. “ The framework provides a clear view of what candidates need to work on for the next step” Transformation Team Manager Existing role 1-Across role 1-Across role 1-Up role Lead Business Partner (G7) Lead Business Analyst (G7) Senior Project Management Officer (SEO) Senior Project Manager (SEO) Lead Project Manager (G7) Senior Business Analyst (SEO) Operations Manager (SEO) Senior Business Partner (SEO) Lead Project Management Officer (G7)

13. “ SFIA provides a consistent framework recognised across all organisations both public and private” Head of Project Delivery

15. Lessons Learned and Still To Do Still To Do Educate the programmes on what we are offering and the benefits, in order to become the 1 st port of call for IT resources Iron out recruitment processes Improve onboarding – induction and welcome to the BD3 team Build the BD3 reputation Lessons Learned Recruitment process took longer than expected Investment required in recruitment was underestimated Buy in from the Line Managers is vital and is required at the earliest stages COIs required more investment Keeping candidates warm through the process is vital

16. How SFIA can help Professionalise IT