IT in McDonald's

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Preshita Chaurasiya

-History of McDonald's -Mcdonald's in India -4 P's -SCM -McDonald's E-procurement Model -IP Technology

Business

Mobile Workforce Management is undergoing a disruptive transformation, driven by heightened expectations of customers for enhanced, real-time delivery of goods and services. Companies, ranging from cable and telecommunications operators to leading retailers and other home services companies can no longer rely on outmoded ways of interacting and communicating with customers to manage appointments. Nor can they continue a “silo” approach to mobile workforce management that focuses on optimizing the work flow and work order process, while not taking into account the integral customer interactions that drive intelligence dispatching, routing and scheduling. In order to achieve a higher level of optimization for their mobile employees, as well as improved customer satisfaction, companies are embracing more holistic technologies that unify the workflow and customer appointment processes.

https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs. In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs. Industry expert Scott Sehlhorst will: • Introduce a taxonomy for user goals with real world examples • Present the Onion Diagram, a tool for contextualizing task-level goals • Illustrate how customer journey maps capture activity-level and task-level goals • Demonstrate the best approach to selection and prioritization of user-goals to address • Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs

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This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy. Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com

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IT in McDonald's

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IT in McDonald's

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