The document discusses how changes in technology and consumer behavior are impacting the goals and operations of IT services organizations. Specifically: - Web 2.0 and broadband have fundamentally changed how information is created, shared, and consumed, disrupting traditional business models. - New goals for IT services focus on providing access to anything from anywhere at anytime across any device or media. - Gartner predicts trends like increased adoption of mobile devices, cloud computing, and open source technologies by organizations. - There is a growing need for "versatilists" - well-rounded technology professionals with business and industry experience who can address complex problems from multiple perspectives. However, developing this type of workforce will be