This lesson is all about applied business tools and technology course.

1. IT APPLICATIONS IN THE
TRAVEL AND TOURISM
INDUSTRY

2. • Enumerate and explain
the advantages of
Amadeus MIS,
• Differentiate CRS from
GDS
• Explain the
functionalities of CRS and
GDS,and
• Identify the GDS/CRS used
by local airlines.

3. • Shipping
Lines
• Airline
Companies
• Bus Lines
• Travel
Agencies/T
our
Operators

4. Expectations from
the clients of the
travel industry
Prices of tickets
Schedules of
flights
Quality of Meals
Airport Facilities
Treatment by the
crew members
and ground staff
Assistance in
Travel
Managements
Assistance in arranging
Hotel Accommodation
Assisting in customer’s problems
immediately in the airport front office

5. Central Reservation System Global Distribution System
Functions of CRS
 It provides details on available
daily flight schedules.
 It provides flight availability
details.
 It provides fare quotes details.
 It provides reservation details.
 It provides ticketing details.
 It provides refunds and
cancellations details.
Four Major GDS
• SABRE
• AMADEUS
• GALILEO
• WORLDSPAN
Advantages of GDS
• It provides simplified access to
users.
• It connects to multiple airlines.
• It needs less maintenance.
• It offers flexibility.
VS.

6. THANK
YOU!